Address from Address book won't send

D

Dirk

Hi All,
In Outlook 2007 I cannot send emails when I pick the address from the
address book. When I type the address the mail will send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
R

Russ Valentine [MVP-Outlook]

How could we? You have posted no intelligible information. This is a
newsgroup. We have no idea what you are doing and your description tells us
nothing. Please try to post an accurate and complete description of your
problem with the understanding that we are not mind readers.
 
D

Dirk

Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to select an address
from the address book. Once I have selected an address and wrote my friend
some nice lines I press the "Send" button but the email doesn't get send and
remains in the "Outbox"

When I instead manually type is email address and presse the "Send" button,
the email will send to my friend and the "Outbox" is empty.

Do you have a better picture now. I am not doing anthing complicated.



Russ Valentine said:
How could we? You have posted no intelligible information. This is a
newsgroup. We have no idea what you are doing and your description tells
us nothing. Please try to post an accurate and complete description of
your problem with the understanding that we are not mind readers.
--
Russ Valentine
[MVP-Outlook]
Dirk said:
Hi All,
In Outlook 2007 I cannot send emails when I pick the address from the
address book. When I type the address the mail will send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
R

Russ Valentine [MVP-Outlook]

Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this installation.
--
Russ Valentine
[MVP-Outlook]
Dirk said:
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to select an
address from the address book. Once I have selected an address and wrote
my friend some nice lines I press the "Send" button but the email doesn't
get send and remains in the "Outbox"

When I instead manually type is email address and presse the "Send"
button, the email will send to my friend and the "Outbox" is empty.

Do you have a better picture now. I am not doing anthing complicated.



Russ Valentine said:
How could we? You have posted no intelligible information. This is a
newsgroup. We have no idea what you are doing and your description tells
us nothing. Please try to post an accurate and complete description of
your problem with the understanding that we are not mind readers.
--
Russ Valentine
[MVP-Outlook]
Dirk said:
Hi All,
In Outlook 2007 I cannot send emails when I pick the address from the
address book. When I type the address the mail will send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
D

Dirk

There is no error message. Send/Receive operate without any problems. The
outbox is filled with both types (manually entered address and select from
address book) at the same time but not all mails get sent. The send items
shows the expected results
I started with a plain installation and a plain pst adding some names
manually to the address book. I also imported addresses through csv. Same
effects

If there would be something special I would describe it. - If you have
suggestion let me know but keep you condescending comments ("Nothing much to
go on here") for youself because you have not contributed anything here
either.





Russ Valentine said:
Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this installation.
--
Russ Valentine
[MVP-Outlook]
Dirk said:
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to select an
address from the address book. Once I have selected an address and wrote
my friend some nice lines I press the "Send" button but the email doesn't
get send and remains in the "Outbox"

When I instead manually type is email address and presse the "Send"
button, the email will send to my friend and the "Outbox" is empty.

Do you have a better picture now. I am not doing anthing complicated.



Russ Valentine said:
How could we? You have posted no intelligible information. This is a
newsgroup. We have no idea what you are doing and your description tells
us nothing. Please try to post an accurate and complete description of
your problem with the understanding that we are not mind readers.
--
Russ Valentine
[MVP-Outlook]
Hi All,
In Outlook 2007 I cannot send emails when I pick the address from the
address book. When I type the address the mail will send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
R

Russ Valentine [MVP-Outlook]

That's because you posted no information. "I cannot send emails" tells us
absolutely nothing. From what I've finally been able to extract from you, I
suspect you have no valid addresses in the Outlook Address Book because you
imported your Contacts from a CSV file. Imported addresses often fail to
resolve, and you can't send a message without a resolved address.
For your next step, create a Contact from scratch. Make sure its electronic
address resolves. See if you can send a message to that contact from the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
Dirk said:
There is no error message. Send/Receive operate without any problems. The
outbox is filled with both types (manually entered address and select from
address book) at the same time but not all mails get sent. The send items
shows the expected results
I started with a plain installation and a plain pst adding some names
manually to the address book. I also imported addresses through csv. Same
effects

If there would be something special I would describe it. - If you have
suggestion let me know but keep you condescending comments ("Nothing much
to go on here") for youself because you have not contributed anything here
either.





Russ Valentine said:
Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this installation.
--
Russ Valentine
[MVP-Outlook]
Dirk said:
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to select an
address from the address book. Once I have selected an address and wrote
my friend some nice lines I press the "Send" button but the email
doesn't get send and remains in the "Outbox"

When I instead manually type is email address and presse the "Send"
button, the email will send to my friend and the "Outbox" is empty.

Do you have a better picture now. I am not doing anthing complicated.



How could we? You have posted no intelligible information. This is a
newsgroup. We have no idea what you are doing and your description
tells us nothing. Please try to post an accurate and complete
description of your problem with the understanding that we are not mind
readers.
--
Russ Valentine
[MVP-Outlook]
Hi All,
In Outlook 2007 I cannot send emails when I pick the address from the
address book. When I type the address the mail will
send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
G

Guest

I just noticed this thread, a couple of weeks late !. I'd like to support
Dirk here - I have exactly the same problem, no error messages, some emails
just don't go.

I am running a new pc with Vista and Outlook 2007, upgraded from W2000 and
Outlook 2003. Most of the email addresses in my contact list have been in use
for some time as I just copied across the .pst file. So definitely no faulty
entry methods here. The emails used to work but don't now. I have to retype
the address in the contact list, or enter it directly in the "to" field
before it will work. When I retype the email, it appears exactly as it did
before, only now it works.

This is a real pain and I'd hate to think I'm going to have to enter all my
email addresses again. It's a particular nuisance if I send to several
addresses in a single message - some go ok but the message remains in the
outbox because some don't go; trouble is I don't know which went and which
didn't.

Please try a bit harder to help if you can.

Russ Valentine said:
That's because you posted no information. "I cannot send emails" tells us
absolutely nothing. From what I've finally been able to extract from you, I
suspect you have no valid addresses in the Outlook Address Book because you
imported your Contacts from a CSV file. Imported addresses often fail to
resolve, and you can't send a message without a resolved address.
For your next step, create a Contact from scratch. Make sure its electronic
address resolves. See if you can send a message to that contact from the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
Dirk said:
There is no error message. Send/Receive operate without any problems. The
outbox is filled with both types (manually entered address and select from
address book) at the same time but not all mails get sent. The send items
shows the expected results
I started with a plain installation and a plain pst adding some names
manually to the address book. I also imported addresses through csv. Same
effects

If there would be something special I would describe it. - If you have
suggestion let me know but keep you condescending comments ("Nothing much
to go on here") for youself because you have not contributed anything here
either.





Russ Valentine said:
Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this installation.
--
Russ Valentine
[MVP-Outlook]
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to select an
address from the address book. Once I have selected an address and wrote
my friend some nice lines I press the "Send" button but the email
doesn't get send and remains in the "Outbox"

When I instead manually type is email address and presse the "Send"
button, the email will send to my friend and the "Outbox" is empty.

Do you have a better picture now. I am not doing anthing complicated.



How could we? You have posted no intelligible information. This is a
newsgroup. We have no idea what you are doing and your description
tells us nothing. Please try to post an accurate and complete
description of your problem with the understanding that we are not mind
readers.
--
Russ Valentine
[MVP-Outlook]
Hi All,
In Outlook 2007 I cannot send emails when I pick the address from the
address book. When I type the address the mail will
send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
R

Russ Valentine [MVP-Outlook]

You first. We're not looking over your shoulder, you know. You must provide
the information we would need to troubleshoot. You haven't.
This problem was caused by your migrating your data incorrectly or
configuring your address book service incorrectly. State how you did both.
State whether you kept a backup of your data file.
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
I just noticed this thread, a couple of weeks late !. I'd like to support
Dirk here - I have exactly the same problem, no error messages, some
emails
just don't go.

I am running a new pc with Vista and Outlook 2007, upgraded from W2000 and
Outlook 2003. Most of the email addresses in my contact list have been in
use
for some time as I just copied across the .pst file. So definitely no
faulty
entry methods here. The emails used to work but don't now. I have to
retype
the address in the contact list, or enter it directly in the "to" field
before it will work. When I retype the email, it appears exactly as it did
before, only now it works.

This is a real pain and I'd hate to think I'm going to have to enter all
my
email addresses again. It's a particular nuisance if I send to several
addresses in a single message - some go ok but the message remains in the
outbox because some don't go; trouble is I don't know which went and which
didn't.

Please try a bit harder to help if you can.

Russ Valentine said:
That's because you posted no information. "I cannot send emails" tells us
absolutely nothing. From what I've finally been able to extract from you,
I
suspect you have no valid addresses in the Outlook Address Book because
you
imported your Contacts from a CSV file. Imported addresses often fail to
resolve, and you can't send a message without a resolved address.
For your next step, create a Contact from scratch. Make sure its
electronic
address resolves. See if you can send a message to that contact from the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
Dirk said:
There is no error message. Send/Receive operate without any problems.
The
outbox is filled with both types (manually entered address and select
from
address book) at the same time but not all mails get sent. The send
items
shows the expected results
I started with a plain installation and a plain pst adding some names
manually to the address book. I also imported addresses through csv.
Same
effects

If there would be something special I would describe it. - If you have
suggestion let me know but keep you condescending comments ("Nothing
much
to go on here") for youself because you have not contributed anything
here
either.





Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this installation.
--
Russ Valentine
[MVP-Outlook]
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to select an
address from the address book. Once I have selected an address and
wrote
my friend some nice lines I press the "Send" button but the email
doesn't get send and remains in the "Outbox"

When I instead manually type is email address and presse the "Send"
button, the email will send to my friend and the "Outbox" is empty.

Do you have a better picture now. I am not doing anthing complicated.



How could we? You have posted no intelligible information. This is a
newsgroup. We have no idea what you are doing and your description
tells us nothing. Please try to post an accurate and complete
description of your problem with the understanding that we are not
mind
readers.
--
Russ Valentine
[MVP-Outlook]
Hi All,
In Outlook 2007 I cannot send emails when I pick the address from
the
address book. When I type the address the mail will
send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
G

Guest

I'm not trying to be evasive, I know that in order to find faults,
information is needed; my problem is I'm not sure what more I can say.
I used to use Outlook 2003 and have spent some years adding contacts and
their email addresses. When I got the new PC with Vista and Outlook 2007, I
just copied over the .pst file with all my contacts, calendar, notes, emails
etc and told Outlook 2007 to open it. That's it.

It's not even that easy to run further tests (although I will when I next
find a contact whose address doesn't work) because as I found entries that
don't work, I retyped them in and now they do work.

If this isn't enough to go on then all I can suggest is that next time I
come across a contact that doesn't work, I won't re-enter the email but
instead, I'll create a new contact and keep the old one so I can compare them
and post here again with any new information revealed. And I'll apologise to
the contact for using him/her as a test subject !



Russ Valentine said:
You first. We're not looking over your shoulder, you know. You must provide
the information we would need to troubleshoot. You haven't.
This problem was caused by your migrating your data incorrectly or
configuring your address book service incorrectly. State how you did both.
State whether you kept a backup of your data file.
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
I just noticed this thread, a couple of weeks late !. I'd like to support
Dirk here - I have exactly the same problem, no error messages, some
emails
just don't go.

I am running a new pc with Vista and Outlook 2007, upgraded from W2000 and
Outlook 2003. Most of the email addresses in my contact list have been in
use
for some time as I just copied across the .pst file. So definitely no
faulty
entry methods here. The emails used to work but don't now. I have to
retype
the address in the contact list, or enter it directly in the "to" field
before it will work. When I retype the email, it appears exactly as it did
before, only now it works.

This is a real pain and I'd hate to think I'm going to have to enter all
my
email addresses again. It's a particular nuisance if I send to several
addresses in a single message - some go ok but the message remains in the
outbox because some don't go; trouble is I don't know which went and which
didn't.

Please try a bit harder to help if you can.

Russ Valentine said:
That's because you posted no information. "I cannot send emails" tells us
absolutely nothing. From what I've finally been able to extract from you,
I
suspect you have no valid addresses in the Outlook Address Book because
you
imported your Contacts from a CSV file. Imported addresses often fail to
resolve, and you can't send a message without a resolved address.
For your next step, create a Contact from scratch. Make sure its
electronic
address resolves. See if you can send a message to that contact from the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
There is no error message. Send/Receive operate without any problems.
The
outbox is filled with both types (manually entered address and select
from
address book) at the same time but not all mails get sent. The send
items
shows the expected results
I started with a plain installation and a plain pst adding some names
manually to the address book. I also imported addresses through csv.
Same
effects

If there would be something special I would describe it. - If you have
suggestion let me know but keep you condescending comments ("Nothing
much
to go on here") for youself because you have not contributed anything
here
either.





Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this installation.
--
Russ Valentine
[MVP-Outlook]
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to select an
address from the address book. Once I have selected an address and
wrote
my friend some nice lines I press the "Send" button but the email
doesn't get send and remains in the "Outbox"

When I instead manually type is email address and presse the "Send"
button, the email will send to my friend and the "Outbox" is empty.

Do you have a better picture now. I am not doing anthing complicated.



How could we? You have posted no intelligible information. This is a
newsgroup. We have no idea what you are doing and your description
tells us nothing. Please try to post an accurate and complete
description of your problem with the understanding that we are not
mind
readers.
--
Russ Valentine
[MVP-Outlook]
Hi All,
In Outlook 2007 I cannot send emails when I pick the address from
the
address book. When I type the address the mail will
send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
R

Russ Valentine [MVP-Outlook]

Where did you copy the PST file?
How did you connect it to your new Outlook profile and set it as your
default?
Did you keep a backup?
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
I'm not trying to be evasive, I know that in order to find faults,
information is needed; my problem is I'm not sure what more I can say.
I used to use Outlook 2003 and have spent some years adding contacts and
their email addresses. When I got the new PC with Vista and Outlook 2007,
I
just copied over the .pst file with all my contacts, calendar, notes,
emails
etc and told Outlook 2007 to open it. That's it.

It's not even that easy to run further tests (although I will when I next
find a contact whose address doesn't work) because as I found entries that
don't work, I retyped them in and now they do work.

If this isn't enough to go on then all I can suggest is that next time I
come across a contact that doesn't work, I won't re-enter the email but
instead, I'll create a new contact and keep the old one so I can compare
them
and post here again with any new information revealed. And I'll apologise
to
the contact for using him/her as a test subject !



Russ Valentine said:
You first. We're not looking over your shoulder, you know. You must
provide
the information we would need to troubleshoot. You haven't.
This problem was caused by your migrating your data incorrectly or
configuring your address book service incorrectly. State how you did
both.
State whether you kept a backup of your data file.
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
I just noticed this thread, a couple of weeks late !. I'd like to
support
Dirk here - I have exactly the same problem, no error messages, some
emails
just don't go.

I am running a new pc with Vista and Outlook 2007, upgraded from W2000
and
Outlook 2003. Most of the email addresses in my contact list have been
in
use
for some time as I just copied across the .pst file. So definitely no
faulty
entry methods here. The emails used to work but don't now. I have to
retype
the address in the contact list, or enter it directly in the "to" field
before it will work. When I retype the email, it appears exactly as it
did
before, only now it works.

This is a real pain and I'd hate to think I'm going to have to enter
all
my
email addresses again. It's a particular nuisance if I send to several
addresses in a single message - some go ok but the message remains in
the
outbox because some don't go; trouble is I don't know which went and
which
didn't.

Please try a bit harder to help if you can.

:

That's because you posted no information. "I cannot send emails" tells
us
absolutely nothing. From what I've finally been able to extract from
you,
I
suspect you have no valid addresses in the Outlook Address Book
because
you
imported your Contacts from a CSV file. Imported addresses often fail
to
resolve, and you can't send a message without a resolved address.
For your next step, create a Contact from scratch. Make sure its
electronic
address resolves. See if you can send a message to that contact from
the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
There is no error message. Send/Receive operate without any
problems.
The
outbox is filled with both types (manually entered address and
select
from
address book) at the same time but not all mails get sent. The send
items
shows the expected results
I started with a plain installation and a plain pst adding some
names
manually to the address book. I also imported addresses through csv.
Same
effects

If there would be something special I would describe it. - If you
have
suggestion let me know but keep you condescending comments ("Nothing
much
to go on here") for youself because you have not contributed
anything
here
either.





Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this
installation.
--
Russ Valentine
[MVP-Outlook]
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to select
an
address from the address book. Once I have selected an address and
wrote
my friend some nice lines I press the "Send" button but the email
doesn't get send and remains in the "Outbox"

When I instead manually type is email address and presse the
"Send"
button, the email will send to my friend and the "Outbox" is
empty.

Do you have a better picture now. I am not doing anthing
complicated.



message
How could we? You have posted no intelligible information. This
is a
newsgroup. We have no idea what you are doing and your
description
tells us nothing. Please try to post an accurate and complete
description of your problem with the understanding that we are
not
mind
readers.
--
Russ Valentine
[MVP-Outlook]
Hi All,
In Outlook 2007 I cannot send emails when I pick the address
from
the
address book. When I type the address the mail will
send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
B

Brian Tillman

Bill B Mason said:
I am running a new pc with Vista and Outlook 2007, upgraded from
W2000 and Outlook 2003. Most of the email addresses in my contact
list have been in use for some time as I just copied across the .pst
file. So definitely no faulty entry methods here. The emails used to
work but don't now. I have to retype the address in the contact list,
or enter it directly in the "to" field before it will work. When I
retype the email, it appears exactly as it did before, only now it
works.

When you open your COntacts folder, are the contacts all there?
This is a real pain and I'd hate to think I'm going to have to enter
all my email addresses again. It's a particular nuisance if I send to
several addresses in a single message - some go ok but the message
remains in the outbox because some don't go; trouble is I don't know
which went and which didn't.

I suspect you simply need to define (or redefine) your Outlook Address Book
service. If you need to redefine it, you'll need to start with a new mail
profile.
 
G

Guest

Under W2000 I used to keep the .pst file in My Documents\Outlook (so that
backing up "My Documents" saved all Outlook info). On the new Vista PC, I
copied my username.pst file (and a couple of archive files) into
"username\AppData\Local\Microsoft\Outlook. I deleted the default Outlook 2007
file "outlook.pst" and opened my old file. I can't remember having to set it
as default, it would be the only choice available having deleted the default
file.

I have a backup of the outlook file as it was on my old pc. It would be an
even bigger pain to revert back to that as there's been new
emails/contacts/notes etc changed since then. I still have the old PC in it's
original form pending formatting the drive and installing Vista to use as a
second PC.

Backups on the new PC have been troublesome (Vista/Acronis issues) and I
don't have a backup "history"; only last couple of days at any time at the
moment. This will change when I can sort it out.

Russ Valentine said:
Where did you copy the PST file?
How did you connect it to your new Outlook profile and set it as your
default?
Did you keep a backup?
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
I'm not trying to be evasive, I know that in order to find faults,
information is needed; my problem is I'm not sure what more I can say.
I used to use Outlook 2003 and have spent some years adding contacts and
their email addresses. When I got the new PC with Vista and Outlook 2007,
I
just copied over the .pst file with all my contacts, calendar, notes,
emails
etc and told Outlook 2007 to open it. That's it.

It's not even that easy to run further tests (although I will when I next
find a contact whose address doesn't work) because as I found entries that
don't work, I retyped them in and now they do work.

If this isn't enough to go on then all I can suggest is that next time I
come across a contact that doesn't work, I won't re-enter the email but
instead, I'll create a new contact and keep the old one so I can compare
them
and post here again with any new information revealed. And I'll apologise
to
the contact for using him/her as a test subject !



Russ Valentine said:
You first. We're not looking over your shoulder, you know. You must
provide
the information we would need to troubleshoot. You haven't.
This problem was caused by your migrating your data incorrectly or
configuring your address book service incorrectly. State how you did
both.
State whether you kept a backup of your data file.
--
Russ Valentine
[MVP-Outlook]
I just noticed this thread, a couple of weeks late !. I'd like to
support
Dirk here - I have exactly the same problem, no error messages, some
emails
just don't go.

I am running a new pc with Vista and Outlook 2007, upgraded from W2000
and
Outlook 2003. Most of the email addresses in my contact list have been
in
use
for some time as I just copied across the .pst file. So definitely no
faulty
entry methods here. The emails used to work but don't now. I have to
retype
the address in the contact list, or enter it directly in the "to" field
before it will work. When I retype the email, it appears exactly as it
did
before, only now it works.

This is a real pain and I'd hate to think I'm going to have to enter
all
my
email addresses again. It's a particular nuisance if I send to several
addresses in a single message - some go ok but the message remains in
the
outbox because some don't go; trouble is I don't know which went and
which
didn't.

Please try a bit harder to help if you can.

:

That's because you posted no information. "I cannot send emails" tells
us
absolutely nothing. From what I've finally been able to extract from
you,
I
suspect you have no valid addresses in the Outlook Address Book
because
you
imported your Contacts from a CSV file. Imported addresses often fail
to
resolve, and you can't send a message without a resolved address.
For your next step, create a Contact from scratch. Make sure its
electronic
address resolves. See if you can send a message to that contact from
the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
There is no error message. Send/Receive operate without any
problems.
The
outbox is filled with both types (manually entered address and
select
from
address book) at the same time but not all mails get sent. The send
items
shows the expected results
I started with a plain installation and a plain pst adding some
names
manually to the address book. I also imported addresses through csv.
Same
effects

If there would be something special I would describe it. - If you
have
suggestion let me know but keep you condescending comments ("Nothing
much
to go on here") for youself because you have not contributed
anything
here
either.





Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this
installation.
--
Russ Valentine
[MVP-Outlook]
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to select
an
address from the address book. Once I have selected an address and
wrote
my friend some nice lines I press the "Send" button but the email
doesn't get send and remains in the "Outbox"

When I instead manually type is email address and presse the
"Send"
button, the email will send to my friend and the "Outbox" is
empty.

Do you have a better picture now. I am not doing anthing
complicated.



message
How could we? You have posted no intelligible information. This
is a
newsgroup. We have no idea what you are doing and your
description
tells us nothing. Please try to post an accurate and complete
description of your problem with the understanding that we are
not
mind
readers.
--
Russ Valentine
[MVP-Outlook]
Hi All,
In Outlook 2007 I cannot send emails when I pick the address
from
the
address book. When I type the address the mail will
send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
G

Guest

Thanks for your input - I hate to show a lack of knowledge but I have never
been aware of defining an "Outlook address book service". When I first
started using Outlook (quite some years ago now) I just entered contacts and
I obviously had to set up my email account info (it's a POP3) and it's worked
ever since. On the new pc, having copied and "told" Outlook 2007 to use my
..pst file, all the email account information was there and it worked straight
off. Most of the contact emails work as well, it just odd ones that don't.

All the contacts from my .pst file copied accross from the old pc are still
there and appear correct. Even whan a contact has an email address that
doesn't work, I just type in the same thing again and then it does. If I
can't find a solution to the problem, that's what I'll end up doing; as I
come accross one that doesn't work, I'll just re-enter it.
 
R

Russ Valentine [MVP-Outlook]

Just pasting a file into the default location is a bad idea. That does not
connect the file to the profile and corrupts the profile. Fortunately, by
deleting the original file, you have avoided corrupting your PST. All you
need to do is create a new Outlook profile and connect this data file
correctly to the profile: Open it in Outlook, set it as the default delivery
location, restart Outlook, and then close the new file created by the new
profile. After that, all you need to do is configure the Outlook Address
Book Service.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
Under W2000 I used to keep the .pst file in My Documents\Outlook (so that
backing up "My Documents" saved all Outlook info). On the new Vista PC, I
copied my username.pst file (and a couple of archive files) into
"username\AppData\Local\Microsoft\Outlook. I deleted the default Outlook
2007
file "outlook.pst" and opened my old file. I can't remember having to set
it
as default, it would be the only choice available having deleted the
default
file.

I have a backup of the outlook file as it was on my old pc. It would be an
even bigger pain to revert back to that as there's been new
emails/contacts/notes etc changed since then. I still have the old PC in
it's
original form pending formatting the drive and installing Vista to use as
a
second PC.

Backups on the new PC have been troublesome (Vista/Acronis issues) and I
don't have a backup "history"; only last couple of days at any time at the
moment. This will change when I can sort it out.

Russ Valentine said:
Where did you copy the PST file?
How did you connect it to your new Outlook profile and set it as your
default?
Did you keep a backup?
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
I'm not trying to be evasive, I know that in order to find faults,
information is needed; my problem is I'm not sure what more I can say.
I used to use Outlook 2003 and have spent some years adding contacts
and
their email addresses. When I got the new PC with Vista and Outlook
2007,
I
just copied over the .pst file with all my contacts, calendar, notes,
emails
etc and told Outlook 2007 to open it. That's it.

It's not even that easy to run further tests (although I will when I
next
find a contact whose address doesn't work) because as I found entries
that
don't work, I retyped them in and now they do work.

If this isn't enough to go on then all I can suggest is that next time
I
come across a contact that doesn't work, I won't re-enter the email but
instead, I'll create a new contact and keep the old one so I can
compare
them
and post here again with any new information revealed. And I'll
apologise
to
the contact for using him/her as a test subject !



:

You first. We're not looking over your shoulder, you know. You must
provide
the information we would need to troubleshoot. You haven't.
This problem was caused by your migrating your data incorrectly or
configuring your address book service incorrectly. State how you did
both.
State whether you kept a backup of your data file.
--
Russ Valentine
[MVP-Outlook]
I just noticed this thread, a couple of weeks late !. I'd like to
support
Dirk here - I have exactly the same problem, no error messages, some
emails
just don't go.

I am running a new pc with Vista and Outlook 2007, upgraded from
W2000
and
Outlook 2003. Most of the email addresses in my contact list have
been
in
use
for some time as I just copied across the .pst file. So definitely
no
faulty
entry methods here. The emails used to work but don't now. I have to
retype
the address in the contact list, or enter it directly in the "to"
field
before it will work. When I retype the email, it appears exactly as
it
did
before, only now it works.

This is a real pain and I'd hate to think I'm going to have to enter
all
my
email addresses again. It's a particular nuisance if I send to
several
addresses in a single message - some go ok but the message remains
in
the
outbox because some don't go; trouble is I don't know which went and
which
didn't.

Please try a bit harder to help if you can.

:

That's because you posted no information. "I cannot send emails"
tells
us
absolutely nothing. From what I've finally been able to extract
from
you,
I
suspect you have no valid addresses in the Outlook Address Book
because
you
imported your Contacts from a CSV file. Imported addresses often
fail
to
resolve, and you can't send a message without a resolved address.
For your next step, create a Contact from scratch. Make sure its
electronic
address resolves. See if you can send a message to that contact
from
the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
There is no error message. Send/Receive operate without any
problems.
The
outbox is filled with both types (manually entered address and
select
from
address book) at the same time but not all mails get sent. The
send
items
shows the expected results
I started with a plain installation and a plain pst adding some
names
manually to the address book. I also imported addresses through
csv.
Same
effects

If there would be something special I would describe it. - If you
have
suggestion let me know but keep you condescending comments
("Nothing
much
to go on here") for youself because you have not contributed
anything
here
either.





message
Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this
installation.
--
Russ Valentine
[MVP-Outlook]
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to
select
an
address from the address book. Once I have selected an address
and
wrote
my friend some nice lines I press the "Send" button but the
email
doesn't get send and remains in the "Outbox"

When I instead manually type is email address and presse the
"Send"
button, the email will send to my friend and the "Outbox" is
empty.

Do you have a better picture now. I am not doing anthing
complicated.



message
How could we? You have posted no intelligible information.
This
is a
newsgroup. We have no idea what you are doing and your
description
tells us nothing. Please try to post an accurate and complete
description of your problem with the understanding that we are
not
mind
readers.
--
Russ Valentine
[MVP-Outlook]
Hi All,
In Outlook 2007 I cannot send emails when I pick the address
from
the
address book. When I type the address the mail will
send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
G

Guest

OK. So, if there's a compatibility issue between old .pst files and Outlook
2007, I'd never seen anything to suggest it and as I said, pretty much
everything worked perfectly except for a few email address issues. The advice
you gave suggests that a new format .pst file is a good idea, and I'd have to
agree but it only seemed to deal with importing contacts, not email history,
calendar, notes etc, etc.

What I have done is to create a new .pst file and imported all the data from
my old one (which it turns out was 97-2002 format - I have done this before
for Outlook 2003). This seemed to work fine. I've kept a copy of my old .pst
file renamed as .pst.old just in case.

I'll just have to wait and see if the email problem has now gone away. The
other thing to happen is that the new .pst file is 25% larger than the old
one - not so surprising I guess.

So I don't know if this fixes the issue yet but I agree it's something that
should have been done - it's a shame the help files/installation instructions
for Outlook 2007 don't make the need more obvious.

Russ Valentine said:
Just pasting a file into the default location is a bad idea. That does not
connect the file to the profile and corrupts the profile. Fortunately, by
deleting the original file, you have avoided corrupting your PST. All you
need to do is create a new Outlook profile and connect this data file
correctly to the profile: Open it in Outlook, set it as the default delivery
location, restart Outlook, and then close the new file created by the new
profile. After that, all you need to do is configure the Outlook Address
Book Service.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
Under W2000 I used to keep the .pst file in My Documents\Outlook (so that
backing up "My Documents" saved all Outlook info). On the new Vista PC, I
copied my username.pst file (and a couple of archive files) into
"username\AppData\Local\Microsoft\Outlook. I deleted the default Outlook
2007
file "outlook.pst" and opened my old file. I can't remember having to set
it
as default, it would be the only choice available having deleted the
default
file.

I have a backup of the outlook file as it was on my old pc. It would be an
even bigger pain to revert back to that as there's been new
emails/contacts/notes etc changed since then. I still have the old PC in
it's
original form pending formatting the drive and installing Vista to use as
a
second PC.

Backups on the new PC have been troublesome (Vista/Acronis issues) and I
don't have a backup "history"; only last couple of days at any time at the
moment. This will change when I can sort it out.

Russ Valentine said:
Where did you copy the PST file?
How did you connect it to your new Outlook profile and set it as your
default?
Did you keep a backup?
--
Russ Valentine
[MVP-Outlook]
I'm not trying to be evasive, I know that in order to find faults,
information is needed; my problem is I'm not sure what more I can say.
I used to use Outlook 2003 and have spent some years adding contacts
and
their email addresses. When I got the new PC with Vista and Outlook
2007,
I
just copied over the .pst file with all my contacts, calendar, notes,
emails
etc and told Outlook 2007 to open it. That's it.

It's not even that easy to run further tests (although I will when I
next
find a contact whose address doesn't work) because as I found entries
that
don't work, I retyped them in and now they do work.

If this isn't enough to go on then all I can suggest is that next time
I
come across a contact that doesn't work, I won't re-enter the email but
instead, I'll create a new contact and keep the old one so I can
compare
them
and post here again with any new information revealed. And I'll
apologise
to
the contact for using him/her as a test subject !



:

You first. We're not looking over your shoulder, you know. You must
provide
the information we would need to troubleshoot. You haven't.
This problem was caused by your migrating your data incorrectly or
configuring your address book service incorrectly. State how you did
both.
State whether you kept a backup of your data file.
--
Russ Valentine
[MVP-Outlook]
I just noticed this thread, a couple of weeks late !. I'd like to
support
Dirk here - I have exactly the same problem, no error messages, some
emails
just don't go.

I am running a new pc with Vista and Outlook 2007, upgraded from
W2000
and
Outlook 2003. Most of the email addresses in my contact list have
been
in
use
for some time as I just copied across the .pst file. So definitely
no
faulty
entry methods here. The emails used to work but don't now. I have to
retype
the address in the contact list, or enter it directly in the "to"
field
before it will work. When I retype the email, it appears exactly as
it
did
before, only now it works.

This is a real pain and I'd hate to think I'm going to have to enter
all
my
email addresses again. It's a particular nuisance if I send to
several
addresses in a single message - some go ok but the message remains
in
the
outbox because some don't go; trouble is I don't know which went and
which
didn't.

Please try a bit harder to help if you can.

:

That's because you posted no information. "I cannot send emails"
tells
us
absolutely nothing. From what I've finally been able to extract
from
you,
I
suspect you have no valid addresses in the Outlook Address Book
because
you
imported your Contacts from a CSV file. Imported addresses often
fail
to
resolve, and you can't send a message without a resolved address.
For your next step, create a Contact from scratch. Make sure its
electronic
address resolves. See if you can send a message to that contact
from
the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
There is no error message. Send/Receive operate without any
problems.
The
outbox is filled with both types (manually entered address and
select
from
address book) at the same time but not all mails get sent. The
send
items
shows the expected results
I started with a plain installation and a plain pst adding some
names
manually to the address book. I also imported addresses through
csv.
Same
effects

If there would be something special I would describe it. - If you
have
suggestion let me know but keep you condescending comments
("Nothing
much
to go on here") for youself because you have not contributed
anything
here
either.





message
Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this
installation.
--
Russ Valentine
[MVP-Outlook]
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to
select
an
address from the address book. Once I have selected an address
and
wrote
my friend some nice lines I press the "Send" button but the
email
doesn't get send and remains in the "Outbox"

When I instead manually type is email address and presse the
"Send"
button, the email will send to my friend and the "Outbox" is
empty.

Do you have a better picture now. I am not doing anthing
complicated.



message
How could we? You have posted no intelligible information.
This
is a
newsgroup. We have no idea what you are doing and your
description
tells us nothing. Please try to post an accurate and complete
description of your problem with the understanding that we are
not
mind
readers.
--
Russ Valentine
[MVP-Outlook]
Hi All,
In Outlook 2007 I cannot send emails when I pick the address
from
the
address book. When I type the address the mail will
send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
R

Russ Valentine [MVP-Outlook]

This has nothing to do with the format of the PST file nor did I ever say it
did. It has to do with using the proper technique to transfer Outlook data,
which hasn't changed in years and is well documented.
Moreover, importing is never the correct way to transfer Outlook data. I'd
suggest rereading my post or reading the many posts here to tell you the
correct way to transfer Outlook data.
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
OK. So, if there's a compatibility issue between old .pst files and
Outlook
2007, I'd never seen anything to suggest it and as I said, pretty much
everything worked perfectly except for a few email address issues. The
advice
you gave suggests that a new format .pst file is a good idea, and I'd have
to
agree but it only seemed to deal with importing contacts, not email
history,
calendar, notes etc, etc.

What I have done is to create a new .pst file and imported all the data
from
my old one (which it turns out was 97-2002 format - I have done this
before
for Outlook 2003). This seemed to work fine. I've kept a copy of my old
.pst
file renamed as .pst.old just in case.

I'll just have to wait and see if the email problem has now gone away. The
other thing to happen is that the new .pst file is 25% larger than the old
one - not so surprising I guess.

So I don't know if this fixes the issue yet but I agree it's something
that
should have been done - it's a shame the help files/installation
instructions
for Outlook 2007 don't make the need more obvious.

Russ Valentine said:
Just pasting a file into the default location is a bad idea. That does
not
connect the file to the profile and corrupts the profile. Fortunately, by
deleting the original file, you have avoided corrupting your PST. All you
need to do is create a new Outlook profile and connect this data file
correctly to the profile: Open it in Outlook, set it as the default
delivery
location, restart Outlook, and then close the new file created by the new
profile. After that, all you need to do is configure the Outlook Address
Book Service.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
Under W2000 I used to keep the .pst file in My Documents\Outlook (so
that
backing up "My Documents" saved all Outlook info). On the new Vista PC,
I
copied my username.pst file (and a couple of archive files) into
"username\AppData\Local\Microsoft\Outlook. I deleted the default
Outlook
2007
file "outlook.pst" and opened my old file. I can't remember having to
set
it
as default, it would be the only choice available having deleted the
default
file.

I have a backup of the outlook file as it was on my old pc. It would be
an
even bigger pain to revert back to that as there's been new
emails/contacts/notes etc changed since then. I still have the old PC
in
it's
original form pending formatting the drive and installing Vista to use
as
a
second PC.

Backups on the new PC have been troublesome (Vista/Acronis issues) and
I
don't have a backup "history"; only last couple of days at any time at
the
moment. This will change when I can sort it out.

:

Where did you copy the PST file?
How did you connect it to your new Outlook profile and set it as your
default?
Did you keep a backup?
--
Russ Valentine
[MVP-Outlook]
I'm not trying to be evasive, I know that in order to find faults,
information is needed; my problem is I'm not sure what more I can
say.
I used to use Outlook 2003 and have spent some years adding contacts
and
their email addresses. When I got the new PC with Vista and Outlook
2007,
I
just copied over the .pst file with all my contacts, calendar,
notes,
emails
etc and told Outlook 2007 to open it. That's it.

It's not even that easy to run further tests (although I will when I
next
find a contact whose address doesn't work) because as I found
entries
that
don't work, I retyped them in and now they do work.

If this isn't enough to go on then all I can suggest is that next
time
I
come across a contact that doesn't work, I won't re-enter the email
but
instead, I'll create a new contact and keep the old one so I can
compare
them
and post here again with any new information revealed. And I'll
apologise
to
the contact for using him/her as a test subject !



:

You first. We're not looking over your shoulder, you know. You must
provide
the information we would need to troubleshoot. You haven't.
This problem was caused by your migrating your data incorrectly or
configuring your address book service incorrectly. State how you
did
both.
State whether you kept a backup of your data file.
--
Russ Valentine
[MVP-Outlook]
message
I just noticed this thread, a couple of weeks late !. I'd like to
support
Dirk here - I have exactly the same problem, no error messages,
some
emails
just don't go.

I am running a new pc with Vista and Outlook 2007, upgraded from
W2000
and
Outlook 2003. Most of the email addresses in my contact list have
been
in
use
for some time as I just copied across the .pst file. So
definitely
no
faulty
entry methods here. The emails used to work but don't now. I have
to
retype
the address in the contact list, or enter it directly in the "to"
field
before it will work. When I retype the email, it appears exactly
as
it
did
before, only now it works.

This is a real pain and I'd hate to think I'm going to have to
enter
all
my
email addresses again. It's a particular nuisance if I send to
several
addresses in a single message - some go ok but the message
remains
in
the
outbox because some don't go; trouble is I don't know which went
and
which
didn't.

Please try a bit harder to help if you can.

:

That's because you posted no information. "I cannot send emails"
tells
us
absolutely nothing. From what I've finally been able to extract
from
you,
I
suspect you have no valid addresses in the Outlook Address Book
because
you
imported your Contacts from a CSV file. Imported addresses often
fail
to
resolve, and you can't send a message without a resolved
address.
For your next step, create a Contact from scratch. Make sure its
electronic
address resolves. See if you can send a message to that contact
from
the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
There is no error message. Send/Receive operate without any
problems.
The
outbox is filled with both types (manually entered address and
select
from
address book) at the same time but not all mails get sent. The
send
items
shows the expected results
I started with a plain installation and a plain pst adding
some
names
manually to the address book. I also imported addresses
through
csv.
Same
effects

If there would be something special I would describe it. - If
you
have
suggestion let me know but keep you condescending comments
("Nothing
much
to go on here") for youself because you have not contributed
anything
here
either.





message
Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this
installation.
--
Russ Valentine
[MVP-Outlook]
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to
select
an
address from the address book. Once I have selected an
address
and
wrote
my friend some nice lines I press the "Send" button but the
email
doesn't get send and remains in the "Outbox"

When I instead manually type is email address and presse the
"Send"
button, the email will send to my friend and the "Outbox" is
empty.

Do you have a better picture now. I am not doing anthing
complicated.



message
How could we? You have posted no intelligible information.
This
is a
newsgroup. We have no idea what you are doing and your
description
tells us nothing. Please try to post an accurate and
complete
description of your problem with the understanding that we
are
not
mind
readers.
--
Russ Valentine
[MVP-Outlook]
Hi All,
In Outlook 2007 I cannot send emails when I pick the
address
from
the
address book. When I type the address the mail will
send???????????????

Does anybody have an idea.

1000 Thx
Dirk
 
G

Guest

I'd like to suggest that you adopt the approach of repeating your explanation
since I have obviously failed to understand what you have said - it's not
helpful to just suggest that I haven't read your post which let me assure you
is not the case.

You refer to an article 287563 which makes me concerned that you havn't
grasped what I've been saying : that article deals with the situation where
the contact details do not appear when I use the address book to select
message recipiants; that is not the problem I have, all the cotact details do
appear and seem correct.

So now that I have imported the old (97-2002) format .pst file into a new
format .pst file, what do you recommend ? Should I quarantine the new file
and then create a new profile and then reuse my old format .pst file ? (I
can't delete the new file until I have Outlook up & running and rescued any
info added to only the new file).

I must have entered email account info the first time I ran outlook on the
new pc, is the mechanism for getting an old file "connected" critical to the
order of doing things ?

And a last question - the implication is that the new Outlook format brings
with it some advantages (ignoring your rather defensive comments on
compatibility). If there are benefits to using the newer format, how do I get
my data into a new format file (which I thought I had done by importing it -
it certainly seems so).


Russ Valentine said:
This has nothing to do with the format of the PST file nor did I ever say it
did. It has to do with using the proper technique to transfer Outlook data,
which hasn't changed in years and is well documented.
Moreover, importing is never the correct way to transfer Outlook data. I'd
suggest rereading my post or reading the many posts here to tell you the
correct way to transfer Outlook data.
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
OK. So, if there's a compatibility issue between old .pst files and
Outlook
2007, I'd never seen anything to suggest it and as I said, pretty much
everything worked perfectly except for a few email address issues. The
advice
you gave suggests that a new format .pst file is a good idea, and I'd have
to
agree but it only seemed to deal with importing contacts, not email
history,
calendar, notes etc, etc.

What I have done is to create a new .pst file and imported all the data
from
my old one (which it turns out was 97-2002 format - I have done this
before
for Outlook 2003). This seemed to work fine. I've kept a copy of my old
.pst
file renamed as .pst.old just in case.

I'll just have to wait and see if the email problem has now gone away. The
other thing to happen is that the new .pst file is 25% larger than the old
one - not so surprising I guess.

So I don't know if this fixes the issue yet but I agree it's something
that
should have been done - it's a shame the help files/installation
instructions
for Outlook 2007 don't make the need more obvious.

Russ Valentine said:
Just pasting a file into the default location is a bad idea. That does
not
connect the file to the profile and corrupts the profile. Fortunately, by
deleting the original file, you have avoided corrupting your PST. All you
need to do is create a new Outlook profile and connect this data file
correctly to the profile: Open it in Outlook, set it as the default
delivery
location, restart Outlook, and then close the new file created by the new
profile. After that, all you need to do is configure the Outlook Address
Book Service.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
Under W2000 I used to keep the .pst file in My Documents\Outlook (so
that
backing up "My Documents" saved all Outlook info). On the new Vista PC,
I
copied my username.pst file (and a couple of archive files) into
"username\AppData\Local\Microsoft\Outlook. I deleted the default
Outlook
2007
file "outlook.pst" and opened my old file. I can't remember having to
set
it
as default, it would be the only choice available having deleted the
default
file.

I have a backup of the outlook file as it was on my old pc. It would be
an
even bigger pain to revert back to that as there's been new
emails/contacts/notes etc changed since then. I still have the old PC
in
it's
original form pending formatting the drive and installing Vista to use
as
a
second PC.

Backups on the new PC have been troublesome (Vista/Acronis issues) and
I
don't have a backup "history"; only last couple of days at any time at
the
moment. This will change when I can sort it out.

:

Where did you copy the PST file?
How did you connect it to your new Outlook profile and set it as your
default?
Did you keep a backup?
--
Russ Valentine
[MVP-Outlook]
I'm not trying to be evasive, I know that in order to find faults,
information is needed; my problem is I'm not sure what more I can
say.
I used to use Outlook 2003 and have spent some years adding contacts
and
their email addresses. When I got the new PC with Vista and Outlook
2007,
I
just copied over the .pst file with all my contacts, calendar,
notes,
emails
etc and told Outlook 2007 to open it. That's it.

It's not even that easy to run further tests (although I will when I
next
find a contact whose address doesn't work) because as I found
entries
that
don't work, I retyped them in and now they do work.

If this isn't enough to go on then all I can suggest is that next
time
I
come across a contact that doesn't work, I won't re-enter the email
but
instead, I'll create a new contact and keep the old one so I can
compare
them
and post here again with any new information revealed. And I'll
apologise
to
the contact for using him/her as a test subject !



:

You first. We're not looking over your shoulder, you know. You must
provide
the information we would need to troubleshoot. You haven't.
This problem was caused by your migrating your data incorrectly or
configuring your address book service incorrectly. State how you
did
both.
State whether you kept a backup of your data file.
--
Russ Valentine
[MVP-Outlook]
message
I just noticed this thread, a couple of weeks late !. I'd like to
support
Dirk here - I have exactly the same problem, no error messages,
some
emails
just don't go.

I am running a new pc with Vista and Outlook 2007, upgraded from
W2000
and
Outlook 2003. Most of the email addresses in my contact list have
been
in
use
for some time as I just copied across the .pst file. So
definitely
no
faulty
entry methods here. The emails used to work but don't now. I have
to
retype
the address in the contact list, or enter it directly in the "to"
field
before it will work. When I retype the email, it appears exactly
as
it
did
before, only now it works.

This is a real pain and I'd hate to think I'm going to have to
enter
all
my
email addresses again. It's a particular nuisance if I send to
several
addresses in a single message - some go ok but the message
remains
in
the
outbox because some don't go; trouble is I don't know which went
and
which
didn't.

Please try a bit harder to help if you can.

:

That's because you posted no information. "I cannot send emails"
tells
us
absolutely nothing. From what I've finally been able to extract
from
you,
I
suspect you have no valid addresses in the Outlook Address Book
because
you
imported your Contacts from a CSV file. Imported addresses often
fail
to
resolve, and you can't send a message without a resolved
address.
For your next step, create a Contact from scratch. Make sure its
electronic
address resolves. See if you can send a message to that contact
from
the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
There is no error message. Send/Receive operate without any
problems.
The
outbox is filled with both types (manually entered address and
select
from
address book) at the same time but not all mails get sent. The
send
items
shows the expected results
I started with a plain installation and a plain pst adding
some
names
manually to the address book. I also imported addresses
through
csv.
Same
effects

If there would be something special I would describe it. - If
you
have
suggestion let me know but keep you condescending comments
("Nothing
much
to go on here") for youself because you have not contributed
anything
here
either.





message
Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this
installation.
--
Russ Valentine
[MVP-Outlook]
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to
select
an
address from the address book. Once I have selected an
address
and
wrote
my friend some nice lines I press the "Send" button but the
email
doesn't get send and remains in the "Outbox"

When I instead manually type is email address and presse the
"Send"
button, the email will send to my friend and the "Outbox" is
empty.

Do you have a better picture now. I am not doing anthing
complicated.



message
 
R

Russ Valentine [MVP-Outlook]

Sorry, but you must think I can read minds. You must also think I have all
kinds of free time on my hands. The only thing anyone can tell from your
post is that you did not follow my directions. How are we to know you did
not understand them and if so what part of them you did not understand? You
must ask when you don't understand and tell us what you need clarified.

There is and always has been only one correct way to transfer an entire
Outlook data file to another installation. We post those instructions daily
and I simplified and summarized them for you in my post. Read all the
details for yourself. Post back with your questions.
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

I added the part about configuring the Outlook Address Book because that
step will also be necessary once you change default PST File.

If you decide you want to change to the newer UNICODE PST format (and there
is little advantage to doing so for most users), then you would use a
different procedure: Let Outlook create a new PST file, then open your old
PST file and copy what you want from it directly from the old to the new.
Then close the old PST file. Never touch the import command.
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
I'd like to suggest that you adopt the approach of repeating your
explanation
since I have obviously failed to understand what you have said - it's not
helpful to just suggest that I haven't read your post which let me assure
you
is not the case.

You refer to an article 287563 which makes me concerned that you havn't
grasped what I've been saying : that article deals with the situation
where
the contact details do not appear when I use the address book to select
message recipiants; that is not the problem I have, all the cotact details
do
appear and seem correct.

So now that I have imported the old (97-2002) format .pst file into a new
format .pst file, what do you recommend ? Should I quarantine the new file
and then create a new profile and then reuse my old format .pst file ? (I
can't delete the new file until I have Outlook up & running and rescued
any
info added to only the new file).

I must have entered email account info the first time I ran outlook on the
new pc, is the mechanism for getting an old file "connected" critical to
the
order of doing things ?

And a last question - the implication is that the new Outlook format
brings
with it some advantages (ignoring your rather defensive comments on
compatibility). If there are benefits to using the newer format, how do I
get
my data into a new format file (which I thought I had done by importing
it -
it certainly seems so).


Russ Valentine said:
This has nothing to do with the format of the PST file nor did I ever say
it
did. It has to do with using the proper technique to transfer Outlook
data,
which hasn't changed in years and is well documented.
Moreover, importing is never the correct way to transfer Outlook data.
I'd
suggest rereading my post or reading the many posts here to tell you the
correct way to transfer Outlook data.
--
Russ Valentine
[MVP-Outlook]
Bill B Mason said:
OK. So, if there's a compatibility issue between old .pst files and
Outlook
2007, I'd never seen anything to suggest it and as I said, pretty much
everything worked perfectly except for a few email address issues. The
advice
you gave suggests that a new format .pst file is a good idea, and I'd
have
to
agree but it only seemed to deal with importing contacts, not email
history,
calendar, notes etc, etc.

What I have done is to create a new .pst file and imported all the data
from
my old one (which it turns out was 97-2002 format - I have done this
before
for Outlook 2003). This seemed to work fine. I've kept a copy of my old
.pst
file renamed as .pst.old just in case.

I'll just have to wait and see if the email problem has now gone away.
The
other thing to happen is that the new .pst file is 25% larger than the
old
one - not so surprising I guess.

So I don't know if this fixes the issue yet but I agree it's something
that
should have been done - it's a shame the help files/installation
instructions
for Outlook 2007 don't make the need more obvious.

:

Just pasting a file into the default location is a bad idea. That does
not
connect the file to the profile and corrupts the profile. Fortunately,
by
deleting the original file, you have avoided corrupting your PST. All
you
need to do is create a new Outlook profile and connect this data file
correctly to the profile: Open it in Outlook, set it as the default
delivery
location, restart Outlook, and then close the new file created by the
new
profile. After that, all you need to do is configure the Outlook
Address
Book Service.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
Under W2000 I used to keep the .pst file in My Documents\Outlook (so
that
backing up "My Documents" saved all Outlook info). On the new Vista
PC,
I
copied my username.pst file (and a couple of archive files) into
"username\AppData\Local\Microsoft\Outlook. I deleted the default
Outlook
2007
file "outlook.pst" and opened my old file. I can't remember having
to
set
it
as default, it would be the only choice available having deleted the
default
file.

I have a backup of the outlook file as it was on my old pc. It would
be
an
even bigger pain to revert back to that as there's been new
emails/contacts/notes etc changed since then. I still have the old
PC
in
it's
original form pending formatting the drive and installing Vista to
use
as
a
second PC.

Backups on the new PC have been troublesome (Vista/Acronis issues)
and
I
don't have a backup "history"; only last couple of days at any time
at
the
moment. This will change when I can sort it out.

:

Where did you copy the PST file?
How did you connect it to your new Outlook profile and set it as
your
default?
Did you keep a backup?
--
Russ Valentine
[MVP-Outlook]
message
I'm not trying to be evasive, I know that in order to find
faults,
information is needed; my problem is I'm not sure what more I can
say.
I used to use Outlook 2003 and have spent some years adding
contacts
and
their email addresses. When I got the new PC with Vista and
Outlook
2007,
I
just copied over the .pst file with all my contacts, calendar,
notes,
emails
etc and told Outlook 2007 to open it. That's it.

It's not even that easy to run further tests (although I will
when I
next
find a contact whose address doesn't work) because as I found
entries
that
don't work, I retyped them in and now they do work.

If this isn't enough to go on then all I can suggest is that next
time
I
come across a contact that doesn't work, I won't re-enter the
email
but
instead, I'll create a new contact and keep the old one so I can
compare
them
and post here again with any new information revealed. And I'll
apologise
to
the contact for using him/her as a test subject !



:

You first. We're not looking over your shoulder, you know. You
must
provide
the information we would need to troubleshoot. You haven't.
This problem was caused by your migrating your data incorrectly
or
configuring your address book service incorrectly. State how you
did
both.
State whether you kept a backup of your data file.
--
Russ Valentine
[MVP-Outlook]
message
I just noticed this thread, a couple of weeks late !. I'd like
to
support
Dirk here - I have exactly the same problem, no error
messages,
some
emails
just don't go.

I am running a new pc with Vista and Outlook 2007, upgraded
from
W2000
and
Outlook 2003. Most of the email addresses in my contact list
have
been
in
use
for some time as I just copied across the .pst file. So
definitely
no
faulty
entry methods here. The emails used to work but don't now. I
have
to
retype
the address in the contact list, or enter it directly in the
"to"
field
before it will work. When I retype the email, it appears
exactly
as
it
did
before, only now it works.

This is a real pain and I'd hate to think I'm going to have to
enter
all
my
email addresses again. It's a particular nuisance if I send to
several
addresses in a single message - some go ok but the message
remains
in
the
outbox because some don't go; trouble is I don't know which
went
and
which
didn't.

Please try a bit harder to help if you can.

:

That's because you posted no information. "I cannot send
emails"
tells
us
absolutely nothing. From what I've finally been able to
extract
from
you,
I
suspect you have no valid addresses in the Outlook Address
Book
because
you
imported your Contacts from a CSV file. Imported addresses
often
fail
to
resolve, and you can't send a message without a resolved
address.
For your next step, create a Contact from scratch. Make sure
its
electronic
address resolves. See if you can send a message to that
contact
from
the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
There is no error message. Send/Receive operate without any
problems.
The
outbox is filled with both types (manually entered address
and
select
from
address book) at the same time but not all mails get sent.
The
send
items
shows the expected results
I started with a plain installation and a plain pst adding
some
names
manually to the address book. I also imported addresses
through
csv.
Same
effects

If there would be something special I would describe it. -
If
you
have
suggestion let me know but keep you condescending comments
("Nothing
much
to go on here") for youself because you have not
contributed
anything
here
either.





message
Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this
installation.
--
Russ Valentine
[MVP-Outlook]
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to
select
an
address from the address book. Once I have selected an
address
and
wrote
my friend some nice lines I press the "Send" button but
the
email
doesn't get send and remains in the "Outbox"

When I instead manually type is email address and presse
the
"Send"
button, the email will send to my friend and the "Outbox"
is
empty.

Do you have a better picture now. I am not doing anthing
complicated.



in
message
 

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