Lost Address Book

[Jethro Pull]

Just installed Win7.

Outlook works fine in all respects except that I have no address book.
Contacts tab works fine so long as I manually use one of the contacts
e-mail addresses, Outlook seems to cache it for future use which means I
can start a New Mail msg, type in a partial e-mail name of a previously
used address from contacts, and it comes up.

However, the address book is completely blank and suggests I "contact
your Microsoft Exchange Administrator" to access the address book.

FWIW, in the services area, I don't see any Outlook services to start or
stop.

TIA.

 

[Kathleen Orland]

Are you actually connecting to an Exchange server? Or do you have a POP3
account that's incorrectly set up? Did you go into the properties of your
Contacts and set it to show the contacts as an address book?

 

[Jethro Pull]

Are you actually connecting to an Exchange server? Or do you have a POP3
account that's incorrectly set up? Did you go into the properties of your
Contacts and set it to show the contacts as an address book?

1. I don't normally connect to an Exchange server. This is a home-built
Win7-64 bit Professional computer with an ASUS P6T motherboard and 6
GB's of memory ... a desktop at home.
2. Yes, it is a POP3 account that is probably incorrectly set up. I'll
check that.

Thanks for you help, Kathleen.

 

[Jethro Pull]

1. I don't normally connect to an Exchange server. This is a
home-built Win7-64 bit Professional computer with an ASUS P6T
motherboard and 6 GB's of memory ... a desktop at home.
2. Yes, it is a POP3 account that is probably incorrectly set up. I'll
check that.

Thanks for you help, Kathleen.

I looked at every setting on Outlook setup and it referred to POP3
except that it showed the Address Book as "MAPI", whatever that means.
When attempting a search in the "To:" field, it said I should open an
address book (the selection screen is blank) or contact my MSFT Exchange
administrator. BTW, this is Outlook 2007.

Thanks.

 

[Russ Valentine]

So what did "just installed Win 7" have to do with all this?
What exactly did you do to migrate your Outlook data and configure your
address book view after you changed your operating system?
Was this a new installation of Outlook?

 

[Jethro Pull]

So what did "just installed Win 7" have to do with all this?
What exactly did you do to migrate your Outlook data and configure
your address book view after you changed your operating system?
Was this a new installation of Outlook?

Gee, I'm sorry I gave you extraneous information ... didn't mean to
waste your time.

I made a backup of data on an external drive, installed Outlook 2007 on
the new computer and opened the appropriate .pst file. Yes, it was a new
installation of Outlook that was required by the clean install of "Win 7".

 

[Jethro Pull]

Do you think reinstalling Outlook might clean this up?

 

[Russ Valentine]

No. Reinstalling won't help a thing.
We still need to know exactly how you connected the new Outlook profile to
your old data file and how you then configured the Outlook Address Book
Service in this profile.

 

[Jethro Pull]

Moved the .pst file from the external backup drive to
C:\Users\phil\AppData\Local\Microsoft\Outlook.

Selected Account Settings\Data Files and selected Outlook(1).pst located
in Personal Folders, as the Default file.

 

[Jethro Pull]

On the issue of the Outlook Address Book Service, I don't see such a
service in my settings area. I see lots of services,some are running,
some are stopped, but no Outlook Address Book Service is listed so that
I might possibly be able to start it.

 

[Russ Valentine]

Bad move. You should never copy an Outlook data file to the default
location. It's very likely you'll overwrite another PST file and corrupt
your profile, which you appear to have done. Why else would the file now be
called Outlook(1).pst?
Start over with a new Outlook profile. Connect it to a good copy of your
original file that you placed in a different location by opening it in the
new profile and setting it as your default. Restart Outlook and then
configure the Outlook Address Book to your new default using the standard
procedure:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002