Add or Remove programs list never populates

[Charles W Davis]

Windows XP Home, fully updated. Had a fake Total Protection program and a
few other trojans. AVG has removed them all.

The Add or Remove list never populates. I have read there may be space, so
that I should scroll down. After 30 minutes, there is no list and no scroll
bar.

Any thoughts?

 

[Guest]

Charles,

Check out: http://support.microsoft.com/kb/266668

 

[PA Bear [MS MVP]]

You have much more work to do. There's no way AVG removed all traces of the
hijackware.

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
.. http://aumha.net/viewtopic.php?f=30&t=4075

.. http://mvps.org/winhelp2002/unwanted.htm
.. http://inetexplorer.mvps.org/tshoot.html
.. http://www.mvps.org/sramesh2k/Malware_Defence.htm
.. http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[sandy58]

Windows XP Home, fully updated. Had a fake Total Protection program and a
few other trojans. AVG has removed them all.

The Add or Remove list never populates. I have read there may be space, so
that I should scroll down. After 30 minutes, there is no list and no scroll
bar.

Any thoughts?

As PA Bear states...it takes a bit more than AVG to shift that one. I
ran Malwarebytes in "safe mode"...it took some time but worked.