Add A Printer Wizzard

[Guest]

I am having a problem with a recent install of Windows XP Pro. At some point after finalizing all settings and installing applications (Office XP Suite, Adobe Acrobat 6.0, etc) and installing network printers on this notebook pc, I have discovered that the Add A Printer Wizzard fails to work and fails to display any installed printers. I can print from this PIII 512Mb Ram Toshiba Tecra 9100 from within the Office Suite. In addition, I can view all installed network printers from within the Office Suite, but I cannot add additional printers using the Add A Printer Wizzard. I have installed/applied all critical updates from Windows Updates as of Feb 6, 2004. I have tried uninstalling apps like Adobe Acrobat 6.0. I have also searched Microsoft's knowledge base for articles on this subject, but have found nothing. This install of Windows XP Pro is on SP1 and appears to be functioning well with the exception of this Add A Printer problem. This install of Windows XP Pro was from a Ghost Image created specifically for portable notebook computers. There are approx 300 other installs of this Ghost Image deployed within our organization and all appear to be working excellent. I have never seen this issue and I am getting close to starting over and reloading Windows XP Pro on this machine. If anyone has ever experienced this issue or knows of a fix, please respond. Thank you. jpk

 

[Robert Orleth [MSFT]]

Check out Brian Boston's FAQ, this sounds a bit like issue 7:
-----------------------------------------------
7) When I click "Add Printer", nothing happens at all or I receive an
"Operation could not be completed" error message.

In case you have LanTastic installed, navigate to the %windir%\system32
folder and replace printui.dll with mprintui.dll (mprintui.dll is the
original version that the LanTastic installer replaces with its own
version). printui.dll is the system component hosting the Add Printer
Wizard.

If you receive this error and do not have LanTastic installed, one of the
system DLLs that are needed for the Add Printer Wizard to work may be
missing or have been replaced by another file. You will need to restore the
old file:

1. Open the command line
2. Click on Start, then Run and type "cmd" and press enter or click "OK".
3. At the "C:\>" prompt, type "sfc /scannow" to run the system file
protection scanner. This may prompt you for the Windows CD to restore the
original file versions.
-----------------------------------------------

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This information is provided AS-IS and confers no rights.

I am having a problem with a recent install of Windows XP Pro. At some

point after finalizing all settings and installing applications (Office XP
Suite, Adobe Acrobat 6.0, etc) and installing network printers on this
notebook pc, I have discovered that the Add A Printer Wizzard fails to work
and fails to display any installed printers. I can print from this PIII
512Mb Ram Toshiba Tecra 9100 from within the Office Suite. In addition, I
can view all installed network printers from within the Office Suite, but I
cannot add additional printers using the Add A Printer Wizzard. I have
installed/applied all critical updates from Windows Updates as of Feb 6,
2004. I have tried uninstalling apps like Adobe Acrobat 6.0. I have also
searched Microsoft's knowledge base for articles on this subject, but have
found nothing. This install of Windows XP Pro is on SP1 and appears to be
functioning well with the exception of this Add A Printer problem. This
install of Windows XP Pro was from a Ghost Image created specifically for
portable notebook computers. There are approx 300 other installs of this
Ghost Image deployed within our organization and all appear to be working
excellent. I have never seen this issue and I am getting close to starting
over and reloading Windows XP Pro on this machine. If anyone has ever
experienced this issue or knows of a fix, please respond. Thank you. jpk