6.0

[dena]

I just upgraded to 6.0 and I can't exit out of 4.6. It
says something else is open, but nothing else is open.
So, I have two icons too. I don't even know what MSN is
to tell you the truth. I've never used it.

 

[Jonathan Kay [MVP]]

Greetings Dena,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior.
To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System
Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then
Instant Messenger then uncheck MSN Instant Messenger and click OK.

After this, you should be able to close Windows Messenger 4.x.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com