2 errors in MS Outlook 2003

[loves tweets]

My problem just starting 2 days ago.
I am getting an error upon opening up my outlook. It reads: WMS Idle:
outlook.exe - bad image The application or DLL c:\programs~\AVG........is
not a valid windows image.
The other error that I am getting is when I want to create a new email or
reply to an exsisting email. I get this message:
Microsoft Word is set to be your e-mail editor, However, Word is
unavailable, not installed, or is not the same version as Outlook. The
Outlook e-mail editor will be used instead.

The program still opens up and functions but it's these messages that worry
me.
My MS Word 2003 works fine...always has.

 

[Brian Tillman [MVP - Outlook]]

My problem just starting 2 days ago.
I am getting an error upon opening up my outlook. It reads: WMS Idle:
outlook.exe - bad image The application or DLL c:\programs~\AVG........is
not a valid windows image.

You had AVG installed and you uninstalled it. It didn't clean up properly
after itself. Try this: with Outlook closed, delete the file extend.dat in
the (usually hidden) Windows XP folder %UserProfile%\Local
Settings\Application Data\Microsoft\Outlook or the Windows Vista folder
%LocalAppData%\Microsoft\Outlook

The other error that I am getting is when I want to create a new email or
reply to an exsisting email. I get this message:
Microsoft Word is set to be your e-mail editor, However, Word is
unavailable, not installed, or is not the same version as Outlook. The
Outlook e-mail editor will be used instead.

Two seconds at Google produces this: http://support.microsoft.com/kb/906307

 

[loves tweets]

well i found that file...it showed file type...video cd movie, but dragged it
into the recycle bin, reboot the computer and opened up outlook and still the
same error.
any other suggestions?

 

[Brian Tillman [MVP - Outlook]]

well i found that file...it showed file type...video cd movie, but dragged
it
into the recycle bin, reboot the computer and opened up outlook and still
the
same error.
any other suggestions?

Are you comfortable with editing the registry?

 

[loves tweets]

of course, but i would need step by step instructions for XP

 

[loves tweets]

I'm in the registry and the only file that starts with AVG is avgdx...which
is avgdiagexfile. Is this the one that needs to be deleted?

 

[Brian Tillman [MVP - Outlook]]

I'm in the registry and the only file that starts with AVG is avgdx...which
is avgdiagexfile. Is this the one that needs to be deleted?

Look in HKCU\Software\Microsoft\Office\11.0\Outlook\Addins,
HKCU\Software\Microsoft\Office\Outlook\Addins, and
HKLM\Software\Microsoft\Office\Outlook\Addins

 

[loves tweets]

Look in HKCU\Software\Microsoft\Office\11.0\Outlook\Addins,
HKCU\Software\Microsoft\Office\Outlook\Addins, and
HKLM\Software\Microsoft\Office\Outlook\Addins

you lost me

 

[Brian Tillman [MVP - Outlook]]

you lost me

I thought you said you knew how to modify the registry.

 

[loves tweets]

what I did was typed "regedit.exe" in the RUN command and from there selected
the HKEY_CLASSES_ROOT and look there for the "avg" or HKCU as you suggested.
Where did I get lost? If it's too complicated, just tell me and I'll just
forget about it, but if i can learn to fix it, why not? I do appreciate the
help.

 

[Brian Tillman [MVP - Outlook]]

what I did was typed "regedit.exe" in the RUN command and from there
selected
the HKEY_CLASSES_ROOT and look there for the "avg" or HKCU as you suggested.
Where did I get lost? If it's too complicated, just tell me and I'll just
forget about it, but if i can learn to fix it, why not? I do appreciate the
help.

HKCU is HKEY_CURRENT_USER. HKLM is HKEY_LOCAL_MACHINE. Expand the paths I
cited.

 

[loves tweets]

ok, now i have expanded the paths that you have cited....now what am i
looking for?

 

[Brian Tillman [MVP - Outlook]]

ok, now i have expanded the paths that you have cited....now what am i
looking for?

What do those keys contain?