Yet another Windows Vista Updgrade nightmare story

[dharber]

So, I'm trying to install Windows Vista Home Premium Updgrade. And, of
course, it's failing horribly. I've checked the net for any
information about the problems I'm having but none of the suggestions
have applied or been relevant. The only discussions I can find that
have similar failures to mine appear to remain unresolved since
February, 2007.

Basically, I get one of a variety of failures all centered around
failing to update the boot configuration. The latest incarnation of
this failure has the following in setupact.log:

2007-09-06 00:51:43, Error [0x0640e4] IBSLIB
ModifyBootEntries:BCDOpenSystemStore failed with unexpected error
code, ec = [c0000098]
2007-09-06 00:51:43, Error [0x0641b8] IBSLIB ModifyBootEntries:
Error modifying bcd boot entries. dwRetCode=[0x3EE]
2007-09-06 00:51:43, Info [0x060216] IBS
CallBack_MungeBootIni:Failed to modify boot entries GLE = 1006

In setuperr.log:

2007-09-06 00:44:08, Error [0x064186] IBSLIB
CSystemVolumeSelectionCheckpoint: Failed to backup BCD database from
"C:\Boot\BCD" to "E:\$WINDOWS.~BT\Sources\Rollback\Boot\BCD".
[gle=0x000003ee]
2007-09-06 00:44:08, Error [0x064199] IBSLIB
SetCheckpoint(StartPhaseSystemVolumeSelectedCheckpoint): threw
exception.: class RollbackException: RollbackException: Error(1006),
CSystemVolumeSelectionCheckpoint: Failed to backup BCD database..

I received several different error codes depending on how I tried to
install the upgrade. I'm not positive what was in the setuperr.log for
some of the other error codes because I didn't know the file existed
and didn't look to see what specific problem it was complaining about.
(On the other hand, even though this instance *has* a specific problem
it's complaining about, there's absolutely no information available to
determine how to fix it.)

The system I'm trying to install this on has 2 x 240-ish GB SATA
drives and a DVD drive. The SATA drives are set to emulate PATA drives
(Enhanced IDE my BIOS calls it). The first SATA drive is split into
roughly 2 equal sized partitions with Windows XP Pro in the first
partition. Since XP Pro can't be upgraded but must have a clean
install, I told the Vista installer to install Vista in the second
partition on the first drive. The second SATA drive has a single NTFS
partition containing data, development files, etc.

So...is there anyone who can give me some kind of idea what I might do
to actually install this pile of, um, software?

Thanks,
Doug Harber

 

[Rick Rogers]

Hi Doug,

Sounds like something is disallowing changes to the boot sector and mbr. If
you are installing from within the XP system, then I should think it might
be resident AV blocking. If installing by booting the Vista disk, then a
BIOS-based boot time protection is preventing it. Disabling these may
resolve the issue for you.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

So, I'm trying to install Windows Vista Home Premium Updgrade. And, of
course, it's failing horribly. I've checked the net for any
information about the problems I'm having but none of the suggestions
have applied or been relevant. The only discussions I can find that
have similar failures to mine appear to remain unresolved since
February, 2007.

Basically, I get one of a variety of failures all centered around
failing to update the boot configuration. The latest incarnation of
this failure has the following in setupact.log:

2007-09-06 00:51:43, Error [0x0640e4] IBSLIB
ModifyBootEntries:BCDOpenSystemStore failed with unexpected error
code, ec = [c0000098]
2007-09-06 00:51:43, Error [0x0641b8] IBSLIB ModifyBootEntries:
Error modifying bcd boot entries. dwRetCode=[0x3EE]
2007-09-06 00:51:43, Info [0x060216] IBS
CallBack_MungeBootIni:Failed to modify boot entries GLE = 1006

In setuperr.log:

2007-09-06 00:44:08, Error [0x064186] IBSLIB
CSystemVolumeSelectionCheckpoint: Failed to backup BCD database from
"C:\Boot\BCD" to "E:\$WINDOWS.~BT\Sources\Rollback\Boot\BCD".
[gle=0x000003ee]
2007-09-06 00:44:08, Error [0x064199] IBSLIB
SetCheckpoint(StartPhaseSystemVolumeSelectedCheckpoint): threw
exception.: class RollbackException: RollbackException: Error(1006),
CSystemVolumeSelectionCheckpoint: Failed to backup BCD database..

I received several different error codes depending on how I tried to
install the upgrade. I'm not positive what was in the setuperr.log for
some of the other error codes because I didn't know the file existed
and didn't look to see what specific problem it was complaining about.
(On the other hand, even though this instance *has* a specific problem
it's complaining about, there's absolutely no information available to
determine how to fix it.)

The system I'm trying to install this on has 2 x 240-ish GB SATA
drives and a DVD drive. The SATA drives are set to emulate PATA drives
(Enhanced IDE my BIOS calls it). The first SATA drive is split into
roughly 2 equal sized partitions with Windows XP Pro in the first
partition. Since XP Pro can't be upgraded but must have a clean
install, I told the Vista installer to install Vista in the second
partition on the first drive. The second SATA drive has a single NTFS
partition containing data, development files, etc.

So...is there anyone who can give me some kind of idea what I might do
to actually install this pile of, um, software?

Thanks,
Doug Harber

 

[John Barnes]

First I would try disconnecting the second drive during the install. What
kind of partitions are on your first drive. Are both primary, which is
active etc. Look at the information in your XP Disk Management

 

[dharber]

That was one of the suggestions I looked into for this problem. But
I'm not running any AV software during installation and there is not
BIOS boot-sector protection enabled. (I've actually tried installing
both from inside Windows XP and booting from the Vista disk, btw.)

 

[dharber]

I'm not sure why disconnecting the second drive would either be
necessary or helpful. I supppose I might as well give it a try since I
have no other ideas but I'll be very surprised, not to mention pissed
off, if it has any effect.

When I tried installing from Windows XP, both partitions were created
as Primary partitions. The first partition, where the XP installation
resides, was the active partition.

When I installed from the Vista DVD, I deleted the partition and told
the Vista installer to create a new partition in that spot. It appears
to have created a Primary partition but the first Partition still
appears to be active, but that could be because the installer rolled
back any system configuration changes it had made.

Thanks,
Doug Harber

 

[John Barnes]

It probably won't but you are trying to write to an 'E' drive per the error
reporting you supplied. Not knowing which drive that might be, and having a
few prior installs work with the non-install drive removed, it is worth a
try. Else, you do need to find out what your E drive is. If it is your DVD
drive, then we have to find out why that is being referred to.

 

[dharber]

Ah, I see your point. However, the log file indicates that the E:\
drive is the Vista partition (drive 1, partition 2). Which is odd, now
that I think about it. I assumed that Vista would consider the
installed partition as the C:\ drive. Apparently the active partition
is always the C:\ drive?

 

[John Barnes]

See if this helps http://support.microsoft.com/kb/931697/en-us

 

[dharber]

Already checked that based on earlier searches. The registry entry was
already there and set to the correct value. Further, none of my
install scenarios ever generated the error code they refer to. I've
gotten several others but never that particular one.

Also, I wouldn't think that could affect the clean install from the
DVD, which is the latest scenario I tried (and the one that generated
the errors above.)

Thanks,
Doug

 

[dharber]

I've just now taken a realized that the error code being returned in
the failed operation is 0x3EE or 1006, which appears to be:

The volume for a file has been externally altered such that
the opened file is no longer valid.

Unfortunately, I can't find any description of what that actually
means and what kind of conditions could cause it.

Anyone know?

Thanks,
Doug Harber

 

[John Barnes]

Just to clarify, when Vista is installed from the DVD it will see itself as
C when booted into. When installed from within XP it will see itself as the
same drive as the one shown in XP that it is installed on.

You are correct if you are clean installing a full version from the DVD.
You refer to upgrade, which shouldn't even allow you to run from the DVD
except for repairs.
What exact version are you trying to install. Upgrade - full 32-bit or
64-bit. Your post suggests that it is full and 32-bit, am I right or what
is it.

 

[dharber]

Sorry, I guess I do need to clarify that. I was hoping to avoid going
through the explanation as it's somewhat complicated.

The actual package I have is the Windows Vista Home Premium Upgrade.
The first several scenarios I ran were from inside Windows XP where it
generated essentially the same error message but the error codes were
different. Unfortunately, I don't recall specifically what they were
(other than they weren't the same one described in the KB article you
posted), nor do I know what message was in setuperr.log since I didn't
know to look there until I accidentally opened it later.

In the course of attempting to find some kind of information to help
with my problems, I came across an article that pointed out you could,
in fact, do a clean install from the DVD by omitting the product key
during installation. Yes, it's probably not a supported operation but
it does seem to work up until the point where it generates this error.
Since the nature of the error is the same as all the other supported
upgrade scenarios I tried, i.e. Could not upgrade boot configuration,
unable to proceeed or something to that effect, I strongly doubt that
it has anything to do with the way I actually installed it.

Being essentially lazy and and frustrated at having already tried half
a dozen or more installation attempts, I posted here with the info I
had which was from the last attempt which was the clean install from
the DVD.

And just to mention it, the first install attempts I tried were
variations on:

1) clean install from within Windows XP to disk 1, partition 2, and
2) clean install from within Windows XP to disk 2

All of them failed with the same basic problem, although there were
different error codes in some of them.

I guess I'm going to have to go back and repeat the original
installation scenarios to find out what specific errors caused them to
fail, altough I doubt it's going to be any more revealing than what
I've currently got.

Thank,
Doug

 

[dharber]

Bleh...major typo in that post. Sorry.

Should begin:

I've just now taken a closer look at the error log and realized...

 

[John Barnes]

Does it create this error during the first (without product code) or second
(repair) install from the DVD
Have you had anything on the drive that would alter the MBR or PBR, such as
a third party boot product that may still be installed but deactivated, or a
restore partition that is reached during POST.
You say you tried to install from the XP to Disk 2. Since the BCD would be
writing records for the Vista install, and the XP install, is there anything
unusual about it. Could you try just installing on disk 2 with XP (the
first drive) disconnected so that system can be eliminated. That would
require the install without product code. Do make sure you choose the
version you are going to use the product code for when you finally install
this way.
An upgrade install from within XP, even if it is a custom install to a clean
partition does disable the XP product, and I haven't heard of anyone using
the alternate install method while XP is still connected, so I don't know if
it searches for XP or not.

 

[John Barnes]

Also, to clarify, this must be 32-bit to 32-bit. Right.

 

[dharber]

I just tested doing a clean install from within Windows XP and it
generated essentially the same error. The only difference is that the
backup was to C:\$WINDOWS.~BT\Sources\Rollback\Boot\BCD instead of E:

 

[dharber]

When doing the install from the DVD, the error occurs during the first
install, without the product code.

When you say a custom install disables Windows XP, are you saying that
it won't let me boot into Windows XP after Vista is installed? I was
under the impression that it was supposed to let me choose which OS to
boot.

 

[John Barnes]

You need the full version to be able to use XP after the Vista install. The
upgrade version invalidates the license of XP. It has been a long time
since I installed an upgrade version but, I seem to remember that regardless
of whether you do a clean install on the XP partition or a different
partition, that it rolls the XP system into a .old file. Maybe someone with
more recent experience could answer your question. All manuals I have
specify doing a dual boot using a full version.

 

[John Barnes]

I would suggest you put the details from several of your posts together into
a comprehensive package and make a new message so you will have a better
chance of having it read by other posters. Good luck.

 

[Doug Harber]

Finally got Vista installed.

Apparently the problem was that I had an earlier attempt to install that
failed (probably legitimately due to partitions not being set up correctly).
That left around boot configuration information in the active primary
partition which was heavily protected. (It was so protected, it took me
several minutes to figure out how to get rid of the directory...after the
several hours it took me to realize the thing was even there.) I suspect the
installer was trying to remove/overwrite that information and failed because
of those security settings.

Once I manually deleted that folder (C:\Boot, btw) the installation
proceeded smoothly.

It's unfortunate the diagnostics were so unhelpful in identifying this
problem. Granted they did sort of hint at it but the errors really didn't
help. Way to go Microsoft! Another stellar job!

Thanks for the help in trying to track down this problem.

Doug Harber

So, I'm trying to install Windows Vista Home Premium Updgrade. And, of
course, it's failing horribly. I've checked the net for any
information about the problems I'm having but none of the suggestions
have applied or been relevant. The only discussions I can find that
have similar failures to mine appear to remain unresolved since
February, 2007.

Basically, I get one of a variety of failures all centered around
failing to update the boot configuration. The latest incarnation of
this failure has the following in setupact.log:

2007-09-06 00:51:43, Error [0x0640e4] IBSLIB
ModifyBootEntries:BCDOpenSystemStore failed with unexpected error
code, ec = [c0000098]
2007-09-06 00:51:43, Error [0x0641b8] IBSLIB ModifyBootEntries:
Error modifying bcd boot entries. dwRetCode=[0x3EE]
2007-09-06 00:51:43, Info [0x060216] IBS
CallBack_MungeBootIni:Failed to modify boot entries GLE = 1006

In setuperr.log:

2007-09-06 00:44:08, Error [0x064186] IBSLIB
CSystemVolumeSelectionCheckpoint: Failed to backup BCD database from
"C:\Boot\BCD" to "E:\$WINDOWS.~BT\Sources\Rollback\Boot\BCD".
[gle=0x000003ee]
2007-09-06 00:44:08, Error [0x064199] IBSLIB
SetCheckpoint(StartPhaseSystemVolumeSelectedCheckpoint): threw
exception.: class RollbackException: RollbackException: Error(1006),
CSystemVolumeSelectionCheckpoint: Failed to backup BCD database..

I received several different error codes depending on how I tried to
install the upgrade. I'm not positive what was in the setuperr.log for
some of the other error codes because I didn't know the file existed
and didn't look to see what specific problem it was complaining about.
(On the other hand, even though this instance *has* a specific problem
it's complaining about, there's absolutely no information available to
determine how to fix it.)

The system I'm trying to install this on has 2 x 240-ish GB SATA
drives and a DVD drive. The SATA drives are set to emulate PATA drives
(Enhanced IDE my BIOS calls it). The first SATA drive is split into
roughly 2 equal sized partitions with Windows XP Pro in the first
partition. Since XP Pro can't be upgraded but must have a clean
install, I told the Vista installer to install Vista in the second
partition on the first drive. The second SATA drive has a single NTFS
partition containing data, development files, etc.

So...is there anyone who can give me some kind of idea what I might do
to actually install this pile of, um, software?

Thanks,
Doug Harber