Do you have a Dell or a Gateway machine? If you do, I wonder if, since
I
know Gateway somehow links Help and Support Center to Gateway's HelpSpot
program that might be related to the problem.
All of the *.query files in my
%systemroot%\PCHealth\HelpCtr\OfflineCache\Professional_32#0409 folder
are related to the Did you know? section of Help and Support Center.
For XP Home...
%systemroot%\PCHealth\HelpCtr\OfflineCache\Personal_32#0409
Just a thought.
[[A useful feature of Help and Support Center is the Headlines area.
This
area is typically titled "Top Issues" and is usually located in the
lower-right corner of the main window, unless the window has been
customized
by the OEM or modified for certain languages.]]
Help and Support Center: The Headlines and Online Search Features
http://www.microsoft.com/technet/pr.../technologies/security/ws03mngd/10_s3hsc.mspx
[[Direct Licensed Original Equipment Manufacturers (OEMs) can
pre-install
computers with customized versions of Help and Support Center so that it
includes information about the specific computer, along with the Help
and
Support content provided by Microsoft. ]]
Description of Help and Support Center
http://support.microsoft.com/default.aspx?scid=kb;en-us;283372
Help and Support Center Does Not Automatically Connect to the Internet
http://support.microsoft.com/default.aspx?scid=kb;en-us;315955
--
Hope this helps. Let us know.
Wes
MS-MVP Windows Shell/User
In Peter <ex-brit AT rogers DOT com> hunted and pecked:
"Eventually" .... <snore> LOL
--
Peter
Toronto, Canada
XP Home SP2
P4 HT @ 3ghz, 1gb RAM, 360gb HD
OK, no biggie. If it's an ongoing problem on their side, there may
eventually be a KB article for it.
--
Ted Zieglar
"You can do it if you try."
"Peter" <ex-brit AT rogers DOT com> wrote in message
Unfortunately I never kept the reply and it's not showing up in my
online SR archive for some reason. They basically said that they
were
having ongoing server problems in Redmond (or wherever).
Mine worked for a couple of days last week...now nothing.
Maybe if everyone got on their case it might cause something to be
done.
--
Peter
Toronto, Canada
XP Home SP2
P4 HT @ 3ghz, 1gb RAM, 360gb HD
That's very interesting, Peter, since I've had the same issue for
several months, and none of the published solutions I have thus far
come across have
solved the problem. (It's really not a big deal for me.) Could you
share
more details of Microsoft's explanation?
--
Ted Zieglar
"You can do it if you try."
"Peter" <ex-brit AT rogers DOT com> wrote in message
I've had this issue for ages and I even opened a support case id
with SP2 online. They finally admitted that there is an ongoing
problem with the servers.
You could try in the interim the fixes posted at MVP Kelly's XP
help
site
http://www.kellys-korner-xp.com/xp.htm go to the A - Z and
then
H and pan down, there are a number of fixes there. They didn't
work for me unfortunately.
--
Peter
Toronto, Canada
XP Home SP2
P4 HT @ 3ghz, 1gb RAM, 360gb HD
I have upgraded my dell dimension 2400 from XP Home to XP Pro,
when
I open XP's Help and Support Center I know it is suppossed to give
you links
in
the
DID YOU KNOW? section, but mine won't do that I just get the
message
saying:
"When you are connected to the Internet, this area will display
links
to
timely help and support information. If you want to connect to the
Internet
now, start the New Connection Wizard and see how to establish a
Web
connection through an Internet service provider."
I have done everything I know but it still won't show the links
and
I
am
connected to the internet by an always on DSL connection.
Any help in resolving this is greatly appreciated in advance.
Ludakris
