XP, won't shut down, error message

[John Rorer]

Hi...any help is appreciated...please send responses to
my private email as listed...

Have Windows XP, installed on a Gateway at
purchase...contacted Gateway, and they can't/won't
help...when I attempt to shut down or restart the
computer for any reason, I get the following error message

starts with:
IRQ_NOT_LESS_OR_EQUAL

follows with info about "if this is the first time" and
F8 which doesn't work...and ends with:
0x0000000A (0x000002DC,0x000000FF,0x00000000,0x80523912)

I have to manually shut down the computer and restart
every time...

thanks for any help or advice, or where to go to get
help...tried the microsoft data base without success
(unless I am not seeking in the right location)

John

 

[randwulf57]

John Rorer:
0x0000000A: IRQL_NOT_LESS_OR_EQUAL
http://aumha.org/win5/kbestop.htm

 

[R. McCarty]

This is generally attributed to a hardware driver. Some
experts will claim this is most likely a Ram fault. Usually,
a Video or Sound card driver will be at fault.

Every physical sub-system in a computer works with an
Interrupt Request. Originally the PC only had 15 IRQ's
available. Modern PC's have extended the range by use
of a "Routing Hub", which gives the IRQ mapping #'s up
into the mid 20's.

IRQ's are how devices get the attention of the processor.
They are prioritized, so that certain numbered IRQ lines
are handled before others. Most newer peripherals can
operate with "IRQ Sharing". This is why some PC's have
several devices all set to use the same IRQ (9, 11). This
is one of the major differences between a "Standard PC &
a "ACPI" compliant PC.However, some cards do not
work well if they are sharing an IRQ with another PCI
peripheral. (SCSI, Network and Sound Cards)

In your case, I would update the "Chipset" Drivers first.
(Either Via-4-in Hyperion, Intel) Then updated the driver
for your Video card. Also I would run a Chkdsk C: /R
since you have been turning your PC off with the power
switch. Your drive is probably marked as "Dirty" and
needs to be checked. I would also open System Info &
see how your PC's IRQ's are mapped. Sometimes this
can help you diagnose the driver/peripheral that is causing
the IRQ_Not... fault.