XP Won't Open... Help...

[Guest]

My friend is having a problem with her laptop. When she tries to boot up, her
OS won't open and she gets a error message stating that the system can't open
right now, or something. Sorry. I wish I knew exactly. She has XP. I was
thinking I might update the latest Trend Micro Pattern File, along with the
sysclean.com, and just run that on her laptop. Shouldn't I be able to do so,
as long as I already have the most recent Pattern File in the same folder as
sysclean? And shouldn't I just be able to run that scan on her crippled
system?
If not, any suggestions as to how run a scan, if the OS won't even open?
I normally use Trend Micro Sysclean with the most recent Pattern File, and
David Lipman's tool SmitFraud.exe. Outstanding scan. If I can just get those
both going, I'll be a hero.
Any comments, please let me know.

Thank you.

Tom B.

 

[Allan]

My friend is having a problem with her laptop. When she tries to boot up,
her
OS won't open and she gets a error message stating that the system can't
open
right now, or something. Sorry. I wish I knew exactly. She has XP. I was
thinking I might update the latest Trend Micro Pattern File, along with
the
sysclean.com, and just run that on her laptop. Shouldn't I be able to do
so,
as long as I already have the most recent Pattern File in the same folder
as
sysclean? And shouldn't I just be able to run that scan on her crippled
system?
If not, any suggestions as to how run a scan, if the OS won't even open?
I normally use Trend Micro Sysclean with the most recent Pattern File, and
David Lipman's tool SmitFraud.exe. Outstanding scan. If I can just get
those
both going, I'll be a hero.
Any comments, please let me know.

Thank you.

Tom B.

Boot in safe mode and try recovering with a previous good configuration
first. Doesn't your friend already have an AV program installed? If so run a
scan with the one that is already installed first.

 

[Guest]

System Restore. Good plan. I will check to see if she has some kind of scan
on there. If SR doesn't work, I will check to see if she has a scan. If she
doesn't have one, I'll try the Trend Micro from a CD.
Thanks.
I will update you later.

Tom B.