jmillerWV said:
Am working on a laptop running Win XP Home With SP3 installed. The laptop
will boot up only about every third try. Other time it gets to the splash
screen then goes black. When it does boot and you try to go to internet you
can go to the users "MyYahoo" home page and then will go nowhere else. If I
stop it before it gets to the home page I can go anywhere except a search
engine, then it gives a blank screen on a search result. Am I dealing with a
virus or some other kind of problem? I have run AVG on the computer and
healed 82 infections but it still does the same old thing as above. Thanks in
advance for any assistance.
Hi,
Your machine still infected and you need to clean up!
If the infection sever then a clean install of the operating system is a must.
Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .
Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting or you can send it to me on my email
provided at the bottom:
When all else fails, HijackThis v2.0.2
(
http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
Can you please send me a copy at (e-mail address removed) ,
remove
the obvious to email me.
Can let us know how much Desk space you got and how much RAM you got on this
Laptop?
HTH,
nass