xp will not boot up

[aaronep]

I have an HP Media Center PC with Media Center XP OS with Svc Pak
2. The computer will boot up in the SAFE mode, but in the regular
mode, when attempting to boot up I receive an error message:

"entry point not found. the procedure entry point GKT ??? could
not be found in the dynamic link library..kernel 32.dll"

Then the screen freezes and remains blank with a single small white
arrow.

Is there a way of remedying this situation without having to reformat
the hard drive, losing applications and data, & reinstalling the XP
system?

All opinions, info, suggestions, etc. welcomed.

best, Aaron

 

[Gerry]

Aaron

Posting a partial copy of an error message is usually unhelpful and your
post proves the point.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[aaronep]

Aaron

Posting a partial copy of an error message is usually unhelpful and your
post proves the point.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

You've got a good point. The machine is at the dealer under warranty
repair. If they insist that the drive must be
reformatted to re-install Windows XP, I'll ask that the computer be
returned before I allow reformatting.
And THEN, I'll do as you suggest, & carefully write down the complete
error message, letter by letter, number by number, etc. and repost the
question. Cheers, Aaron

 

[aaronep]

Addenda to my original post! I was not able to resolve the problem,
and as I have a 2 year extended warranty from Fry's Electronics in
Burbank, Calif. I took the computer in for repair. A few days later,
they told me they submitted the computer to a diagnostic test which
told them that I needed a new motherboard, and that they ordered a
replacement motherboard. They may be right in their assessment, but
I do not understand why a new motherboard is needed if the computer
did boot up in the SAFE mode.

If they used a diagnostic program, it must have been a program that
boots up on its own without accessing Windows.
They did not tell me the name of the program when I asked them. Is
there anyone reading this who might have worked for Frys or other
computer retailers that have repair departments. What diagnostic
programs did you use?

I see Tufftest Pro advertised on the internet. Has anyone used this
program? Is it satisfactory?

All opinions, information, dissertations, etc. welcomed! And YES, I
shoudl have written down the original error message, word for word,
letter for letter, number for number, before I returned the computer
to Frys.

Best, Aaron

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