XP stops after SP3 with two cmd wins

[Jake]

Hi,

I just updated a friend's computer with SP3. Everything went normally
in the process, but when it rebooted it comes to a point with the
desktop displayed and two command prompt windows on top of each other.
I tried to leave it overnight, but to no avail. It's unresponsive to
mouse clicks and keyboard input (also ctrl-alt-del doesn't work).

It starts up 'normally' in safe mode.

What can this be? Thanks for comments and hints on how to proceed.

regards jake

 

[Gerry]

Jake

In Safe Mode examine the log for the failed normal mode boot and post
copies of any Warnings or Errors? Note log entries are date and time
stamped, which will enable you to determine which is a safe mode and
which is a normal mode. The easiest way forward is do another normal
mode boot and note the time.

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.Microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

The problem could well be a driver that is only needed in normal mode.
In safe mode boot a report is to be found in Event Viewer of drivers not
loaded. A copy of that Report would also be helpful.

USB drivers can be problematic. Disconnect USB devices and see what
affect that has on a normal mode mode. If you have a wireless mouse and
keyboard replace it with a wired keyboard may make a normal boot
possible.

Problems with a network card tend to manifest themselves in normal mode
and not in safe mode.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[PA Bear [MS MVP]]

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

The free unlimited installation and compatibility support for WinXP SP3 has
been extended (but certainly not indefinitely) beyond the original 14 April
2009 cut-off date. Open your browser to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3