XP startup failure

[Michael]

My XP home edition stops startup when blue screen shown
with timer (hourglass) present but goes no further. The
mouse moves the hourglass but mouse and keyboard become
unresponsive within a few clicks. Is this a virus issue?
(am running Norton Antivirus)
thanks

 

[Guest]

I have a similar problem - and got a work around. I managed to log on by
getting start up options (F8 at startup) and selecting last known good
configuration, and I worked around the problem by disabling the "use the
welcome screen" option (Control Panel / User Accounts / changing the way
users log on). This fixed the first problem... but I can't now get SP2 to
install on that machine despite having run a repair install.