XP-SP2 Reboots itself.

[Guest]

Client laptop. Client updated to SP2 without cleaning out T.V. Media. Get's
STOP ERROR c0000135.
MS Article ID 885523 instructs to boot to Recovery Console. However, when I
type "R" to enter rcovery console, it re-boots.
Client has critial data and, of course, no backup.

Any suggestions?

 

[Mark L. Ferguson]

I would suspect a damaged CD disk, or some corruption in the BIOS setup.

 

[Guest]

Thanks.. Have already checked BIOS. Se it back to DEFAULT and then using
another machine downloaded and created a bootable floppy to upgrade BIOS to
most current version. The boot disk is not a CD, is a set of floppies made
from the zip file one can download from Microsoft. Only disk I have for the
PC is a product recovery disk.

 

[Mark L. Ferguson]

Without a backup of your vital data, you are faced with some tough choices.
No one wants to hear the 'holier than thou' lecture on that, so let's just
say we're past that.

First, of course, you want to be sure it's not just bad floppies. After
that, it's finding a way to read the drive.
1) Install the drive to another system, and 'take ownership' of the data.
2) buy a standard xp setup disk, and try a setup without any fancy hardware,
just to install to a new folder, and boot to take ownership/copy data.
3) assuming you have all the data you can get, do the provided wipe
out/recovery.

HOW TO Take Ownership of a File or Folder in Windows XP:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q308421

I think you are seeing what is a fairly common problem since sp2. Adware or
virus has damaged the password file, and without that, you can't even get to
recovery console.

There is another system available online, called BartPE. It's a cd of the
"preinstall environment' used by some OEM's to prepare sysprep images of
systems. I think it has some bugs, but it might be something that could
serve for you in this case. I always recommend doing a restore point
beforehand on the system used to create the boot cd, and restore that system
after cd creation. (there are relics of the creation process I don't like)

(BartPE) bootable live windows CD-DVD: http://www.nu2.nu/pebuilder/

 

[Guest]

Thanks. That may give me what I need to revive this machine. Much appreciated.
Regards...