XP SP2 installed - IE no longer works

[Guest]

Hi-
After the install of SP2, internet explorer will no longer work. Windows
help that has to connect to the interent will work, tracert works, etc... I
turned off zone alarm and the windows firewall, but that did not fix the
problem with internet explorer or HTTP traffic. What are some other things I
should check?

Thanks,

Jeff

 

[Guest]

I had the same problem. Each time I start up my computer.. I end the process
"aktgov.exe" in the task manager. For some reason, this allows my IE to
function normally. I've e-mailed Microsoft about this problem and I'm still
waiting for a reply. Hope this helps.

 

[Rick \Nutcase\ Rogers]

Hi,

I suspect you have a trojan (virus) on the system. Follow these "relatively"
simple removal steps:

Restart in Safe mode by hitting F8 as Windows first begins to load on boot.
Logon as administrator. As this can be tricky, you will find help in doing
this here:
http://www.rickrogers.org/fixes.htm#Safe mode

Start/search/files and folders, look for aktgov.exe and delete it wherever
it is found (hopefully it is not found if your antivirus software is doing
its job).

Click start/run, type regedit and click ok. Expand the plus (+) signs to
look under these keys:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg

Look in the right hand pane for the string or strings that load that file.
Delete just those strings that contain the reference. Do not delete other
strings or the keys from the left pane. Close the registry editor when
completed, make sure you check all strings.

Go to the Control Panel/System/System Restore tab. Check the box to "Turn
off system restore on all drives". Click apply/ok. This will remove all
restore points, however you don't want them back as some or all of them will
contain the virus depending upon how recently you got infected.

Restart the system normally. Go back to the Control Panel/System and restart
System Restore.

Update your antivirus software, run a full system scan.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org