XP reactivation after new mobo install.

[Mike]

Hello, and thanks in advance for any help and information.
My father has an HP XT983, which model apparently has a
poor track record. The power supply and the main board
fried simultaneously. After replacing the main board, ZP
needs to be reactivated. When I let it dial up, it says
it can't get a connection to the activation server. When
I voice phone, I get the automated service and she tells
me that the key is not valid and I should return the
product to the reseller (which I believe is WalMart; you
get what you pay for, eh?). This seems like extreme
overkill, as everything functions just fine; I just need
ZP to figure out that it's not being pirated.
I've attempted the email support, but it requires a PID
from Control Panel, but it won't let me login until it
reactivates.
HP wants to sell me a recovery disk that should've come
with the computer, but apparently didn't. Then they want
me to pay an ASP to tatoo the new mobo so their recovery
disk will work so it can wipe the HDD and reinstall as it
came out of the box.
What next?
Thanks a ton for any aid in this very frustrating
situation.

 

[Bruce Chambers]

Hello, and thanks in advance for any help and information.
My father has an HP XT983, which model apparently has a
poor track record. The power supply and the main board
fried simultaneously. After replacing the main board, ZP
needs to be reactivated. When I let it dial up, it says
it can't get a connection to the activation server. When
I voice phone, I get the automated service and she tells
me that the key is not valid and I should return the
product to the reseller (which I believe is WalMart; you
get what you pay for, eh?). This seems like extreme
overkill, as everything functions just fine; I just need
ZP to figure out that it's not being pirated.
I've attempted the email support, but it requires a PID
from Control Panel, but it won't let me login until it
reactivates.
HP wants to sell me a recovery disk that should've come
with the computer, but apparently didn't. Then they want
me to pay an ASP to tatoo the new mobo so their recovery
disk will work so it can wipe the HDD and reinstall as it
came out of the box.
What next?
Thanks a ton for any aid in this very frustrating
situation.

You're trying to install an HP-branded OEM licnese on a non-HP
motherboard. This cannot be done. Microsoft cannot help you because
you have an OEM license, which must be supported by the computer
manufacturer. HP probably won't help you, because you've voided the
warranty by installed non-HP parts. Your current options are to
either deal with HP, or go buy a retail license.

--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having
both at once. - RAH

 

[Al Smith]

Hello, and thanks in advance for any help and information.

My father has an HP XT983, which model apparently has a
poor track record. The power supply and the main board
fried simultaneously. After replacing the main board, ZP
needs to be reactivated. When I let it dial up, it says
it can't get a connection to the activation server. When
I voice phone, I get the automated service and she tells
me that the key is not valid and I should return the
product to the reseller (which I believe is WalMart; you
get what you pay for, eh?). This seems like extreme
overkill, as everything functions just fine; I just need
ZP to figure out that it's not being pirated.
I've attempted the email support, but it requires a PID
from Control Panel, but it won't let me login until it
reactivates.
HP wants to sell me a recovery disk that should've come
with the computer, but apparently didn't. Then they want
me to pay an ASP to tatoo the new mobo so their recovery
disk will work so it can wipe the HDD and reinstall as it
came out of the box.
What next?
Thanks a ton for any aid in this very frustrating
situation.

Since you have a legitimate copy of XP, yet Microsoft won't allow
you to reactivate it, I suggest you reactive it by illegitimate
means, and feel no guilt whatsoever for having done so. Anyone in
your situation who lets Microsoft and Hewlet-Packard kick him
around without taking matters into his own hands is being a little
too passive for his own good.

 

[Bruce Chambers]

I suggest you reactive it by illegitimate
means, and feel no guilt whatsoever for having done so. Anyone in
your situation who lets Microsoft and Hewlet-Packard kick him
around without taking matters into his own hands is being a little
too passive for his own good.

Translation: You were too lazy to ensure that the product you
purchased would meet your needs, so now you're justified in stealing.

--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having
both at once. - RAH

 

[Morituri-Max]

Translation: You were too lazy to ensure that the product you
purchased would meet your needs, so now you're justified in stealing.

Yes. So? He paid for it to start with.. the fact that the motherboard died and
he replaced it doesn't suddenly mean microsoft had to use resources to make him
another copy of windows. Microsoft isn't out any money in the process, nor is
the person reusing it making any money on it.

How'd you like it if your cars computer dies and instead of just replacing the
computer the dealer made you buy another car?

 

[Bruce Chambers]

Yes. So? He paid for it to start with.. the fact that the
motherboard died and he replaced it doesn't suddenly mean microsoft
had to use resources to make him another copy of windows.

What he "paid for" was an OEM license that lived and died with the
OEM motherboard. He got exactly what he paid for, and is not entitled
to any free hand-outs, now. And because he chose to go the OEM route,
Microsoft is completely irrelevant to the discussion; the OP's beef,
if any, is with HP alone, and no one else. People have simply got to
grow up and learn to accept the responsibilities and the consequences
of their own actions/decisions.


--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having
both at once. - RAH

 

[Alex Nichol]

Yes. So? He paid for it to start with.. the fact that the motherboard died and
he replaced it doesn't suddenly mean microsoft had to use resources to make him
another copy of windows. Microsoft isn't out any money in the process, nor is
the person reusing it making any money on it.

Microsoft supply it via HP at a very big discount for use only on the HP
machine. If the mobo on that goes down it can be replaced by one from
HP and the system will go on working. But if you buy a product,
directly or indirectly, at a deep discount you go along with the terms
of that discount