XP problem with 'My documents' and 'My computer' icons on desktop

[Martin Biddiscombe]

This started yesterday... I haven't recently installed any new software.

When I double-click on the 'My computer' or 'My documents' icons on the
desktop, nothing happens. (An hour glass appears for a moment, but then
reverts to the standard mouse pointer). If I try again, the PC slows
right down, and takes 30 seconds or so to respond to ctrl-alt-delete,
at which point it indicates explorer is taking 99% of the cpu.

Everything else seems to be working fine -- I can run programs
including 'Explorer' (from the start menu), without any problem, it's
just these 2 icons that are playing merry havoc with me :-(

Any ideas?

Thanks,

<M>
--

 

[Gerry Cornell]

Martin

Any changes to printers / scanners? Update drivers?

Look at Error Reports in Event Viewer? Make an exact note of the precise
text of any error message. Minor
discrepancies can make it harder to search for information about the error
message.

You can access Event Viewer by selecting Start, Administrative Tools, Event
Viewer. When researching the meaning of the error, information regarding
Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

Part of the Description of the error will include a link, which you should
double click for further information and you can copy using copy and paste.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the
Event Viewer Error Report complete with links into the message. Make sure
this is the first paste after exiting from Event Viewer.


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Hope this helps.

Gerry
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