XP Pro upgrade

[Guest]

Hi, I just recenty bought a new pc, it came with xp home, I own pro, so I
did and upgrade, at which point, I lost all use of office 2003, I found that
I needed to install sp1a to resolve that, once I installed the sp, I lost all
mouse function, for both my standard plug & play (which I tried after my
usual mouse failed) and my logitech mouse, the disk with the updated drivers
did not help, so I had no choice but to uninstall sp1a.
I'm at a loss, please help, I really need to access my office programs.
Thanks in advanced, Nikki

 

[Rick \Nutcase\ Rogers]

Upgrading to WinXP Pro would not cause the loss of Office2003, nor would
upgrading to SP1a fix it. I would speculate that you did a new installation
rather than an upgrade. In any case, you will need to reinstall Office2003
from the installation media (hopefully the merchant provided you with such).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Ken Blake]

In

Hi, I just recenty bought a new pc, it came with xp home, I
own pro,
so I did and upgrade, at which point, I lost all use of office
2003,

It sound very much like you did not do an upgrade, but a clean
installation, which caused the loss of everything on the drive,
not just Office.

I found that I needed to install sp1a to resolve that,

No, this isn't at all true. Where did you "find that out"?

once I
installed the sp, I lost all mouse function, for both my
standard
plug & play (which I tried after my usual mouse failed) and my
logitech mouse, the disk with the updated drivers did not help,
so I
had no choice but to uninstall sp1a. I'm at a loss, please
help, I
really need to access my office programs. Thanks in advanced,
Nikki

If you actually did a clean installation of XP Professional, and
lost Office, you'll need to reinstall it from the original media.

 

[Guest]

Actually, I did do an upgrade, I still have office and all other files and
folders, but I get an application error (0xc015002), the knowledge base
specifically states that this error can be resolved using sp1a,
http://support.microsoft.com/default.aspx?scid=kb;en-us;822520 however, I
cannot update using any service packs because I lose all function of the
mouse. The question is how to solve that.

 

[BBUNNY]

Take it back where you bought it.....This is not an XP problem....