sggcomp said:
I keep getting this error report;
BCCode : 1000008e BCP1 : C0000005 BCP2 : 805368A0 BCP3 :
F3211010
BCP4 : 00000000 OSVer : 5_1_2600 SP : 0_0 Product : 256_1
and I keep getting random PC reboots, when I am working on PC, could
be while moving a file or installing a program, am using Norton
antivirus 2003, no virus found, definitions up to date, also addware
reports no spy ware, also up to date,
what is the error and are the reboots connected to the error? any
ideas on how to fix , problem has just started, PC is 13 months old,
working perfectly until now.
regards, sggcomp
The first thing to do is to turn off the automatic restarts so you can
get the full Stop Error. To do that, go to the Control Panel System
applet and then Advanced>Startup and Recovery>Settings and under System
Failure uncheck "Automatically Restart". Then when you get the Stop
Error, write it down. You can post it here, and you can also research
it here:
http://www.aumha.org/win5/kbestop.htm
My guess from a quick Google for "BCCode : 1000008e" is that this is a
hardware issue - RAM or video card. But the best thing to do is to get
the Stop Error. Because the computer is relatively new does not mean
that hardware can't go bad. Here are some general hardware
troubleshooting steps:
1) Open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing). Obviously
you can't do this with a laptop, but you can hear if the fan is running
and feel if the laptop is getting too hot.
2) Test the RAM - I like Memtest86+ from
www.memtest.org. Obviously, you
have to get the program from a working machine. You will either
download the precompiled Windows binary to make a bootable floppy or
the .iso to make a bootable cd. If you want to use the latter, you'll
need to have third-party burning software on the machine where you
download the file - XP's built-in burning capability won't do the job.
In either case, boot with the media you made. The test will run
immediately. Let the test run for an extended period of time - unless
errors are seen immediately. If you get any errors, replace the RAM.
3) Test the hard drive with a diagnostic utility from the mftr. Usually
you will download the file and make a bootable floppy with it. Boot
with the media and do a thorough test. If the drive has physical
errors, replace it.
4) The power supply may be going bad or be inadequate for the devices
you have in the system. The adequacy issue doesn't really apply to a
laptop, although of course the power
supply can be faulty.
5) Test the motherboard with something like TuffTest from
www.tufftest.com. Sometimes this is useful, and sometimes it isn't.
Testing hardware failures often involves swapping out suspected parts
with known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a professional
computer repair shop (not your local equivalent of BigStoreUSA).
Malke
