B
Brad Grubb
A friend of mine's computer is not detecting its
connection to the internet. Everything is properly
connected to the computer and the cable modem is
showing 'Activity' on its LED dashboard, yet, when I try
accessing the internet or any other internet dependent
program, the computer acts as if it's not connected,
displaying the 'The page cannot be displayed' error
message. I've made sure all the settings for the network
connection are correct, and even tried to 'Repair' the
connection, but an error message appears after about 15
seconds saying that an error occurred during the IP
Address identification process (or something like that)
and to contact the network administrator or the ISP.
Having dealt with the ISP before and knowing that they
only provide support for the modem hardware, I tried what
they tend to suggest of completely disconnecting the
modem, unplugging it, waiting 30 seconds, and then
reconnecting it. This, of course, did not work.
I'm at a loss of what to do, but I may have deleted a
setting when I previously cleared the computer of
suspicious files since it was filled with adware and
trojan viruses. However, this is odd since I'm very sure
that the computer worked fine (internet and all) at my
house after completing the service and returning to them
the next day.
In a potentially related/unrelated problem, the task bar
and start menu have failed to respond, period. I noticed
at first that it was taking an unusual amount of time for
them to become available on boot-up, but they eventually
would after approximately 30-60 seconds. Now, they refuse
to respond no matter how long I allow them, only
displaying the hourglass when the mouse rolls over them.
Everything else seems to work fine (except for the
internet of course) but this problem makes it very
difficult to continue work on the network connection.
I tried to backup and delete the Winsock and Winsock2
registry files and reinstall the TCP/IP settings through
the connection properties, but ended the process once they
stopped responding after 3 minutes. So I'm not sure
whether the task was completed or not, but I'm guessing
no. I'll try reinstalling them once more when I get the
chance.
Like I said, I feel as if it's some setting that got
changed/deleted when I was working on it before, but it
may be something completely different. Any help would be
greatly appreciated. Thanks for your time.
connection to the internet. Everything is properly
connected to the computer and the cable modem is
showing 'Activity' on its LED dashboard, yet, when I try
accessing the internet or any other internet dependent
program, the computer acts as if it's not connected,
displaying the 'The page cannot be displayed' error
message. I've made sure all the settings for the network
connection are correct, and even tried to 'Repair' the
connection, but an error message appears after about 15
seconds saying that an error occurred during the IP
Address identification process (or something like that)
and to contact the network administrator or the ISP.
Having dealt with the ISP before and knowing that they
only provide support for the modem hardware, I tried what
they tend to suggest of completely disconnecting the
modem, unplugging it, waiting 30 seconds, and then
reconnecting it. This, of course, did not work.
I'm at a loss of what to do, but I may have deleted a
setting when I previously cleared the computer of
suspicious files since it was filled with adware and
trojan viruses. However, this is odd since I'm very sure
that the computer worked fine (internet and all) at my
house after completing the service and returning to them
the next day.
In a potentially related/unrelated problem, the task bar
and start menu have failed to respond, period. I noticed
at first that it was taking an unusual amount of time for
them to become available on boot-up, but they eventually
would after approximately 30-60 seconds. Now, they refuse
to respond no matter how long I allow them, only
displaying the hourglass when the mouse rolls over them.
Everything else seems to work fine (except for the
internet of course) but this problem makes it very
difficult to continue work on the network connection.
I tried to backup and delete the Winsock and Winsock2
registry files and reinstall the TCP/IP settings through
the connection properties, but ended the process once they
stopped responding after 3 minutes. So I'm not sure
whether the task was completed or not, but I'm guessing
no. I'll try reinstalling them once more when I get the
chance.
Like I said, I feel as if it's some setting that got
changed/deleted when I was working on it before, but it
may be something completely different. Any help would be
greatly appreciated. Thanks for your time.