XP Nightmare

A

ACCIDENTPRONE

During a system restore I lost my mouse control, and like all newbies I did
some really dumb things to try to fix it. After hours of trying to navigate
the
control panel with keyboard commands I got the bright idea that I
could just reload the OS and everything would work out in the long
term. So since this is a business computer I went through the giant
pile of software in a drawer to try and find the OS cd. I grabbed one
that I thought would work , stuck it in the slot and lo and behold it
said it would try to restore my system but it said that it was an
120 day evaluation version that I guess came with a MSCA Training
Kit. I thought, no problem I'll load this and look into a Ubuntu OS
later or maybe another version of windows. But it was not to be.
Everything went just fine until the reboot and the login screen,
I got an error message saying that my 120 days had expired
and that I needed to buy a new windows OS. Now I can't get
into the system at all. After the error message it just shuts
down. I guess my question is how in the world am I going
to get this os unlocked? The OS is Windows XP pro sp3
and the cd I used is Window XP pro Evaluation Version.
The machine is a Dell Optiplex 170L
 
H

HeyBub

ACCIDENTPRONE said:
During a system restore I lost my mouse control, and like all newbies
I did some really dumb things to try to fix it. After hours of trying
to navigate the
control panel with keyboard commands I got the bright idea that I
could just reload the OS and everything would work out in the long
term. So since this is a business computer I went through the giant
pile of software in a drawer to try and find the OS cd. I grabbed one
that I thought would work , stuck it in the slot and lo and behold it
said it would try to restore my system but it said that it was an
120 day evaluation version that I guess came with a MSCA Training
Kit. I thought, no problem I'll load this and look into a Ubuntu OS
later or maybe another version of windows. But it was not to be.
Everything went just fine until the reboot and the login screen,
I got an error message saying that my 120 days had expired
and that I needed to buy a new windows OS. Now I can't get
into the system at all. After the error message it just shuts
down. I guess my question is how in the world am I going
to get this os unlocked? The OS is Windows XP pro sp3
and the cd I used is Window XP pro Evaluation Version.
The machine is a Dell Optiplex 170L

Read the manual that came with the computer - it will have a method to
restore your computer to its original, pristine, state. If it's a Dell
machine, it probably did NOT come with a CD.

You could try resetting the date (in the BIOS) back to antediluvian times.

In the alternative, for just a few hundred dollars, you can probably get a
version of XP from Ebay. Beware, however, the activation code on the
computer's yellow sticker will NOT work with a retail version.

Oh, yeah, you can probably get installation media directly from Dell for a
few bucks.
 
M

Mark Adams

ACCIDENTPRONE said:
During a system restore I lost my mouse control, and like all newbies I did
some really dumb things to try to fix it. After hours of trying to navigate
the
control panel with keyboard commands I got the bright idea that I
could just reload the OS and everything would work out in the long
term. So since this is a business computer I went through the giant
pile of software in a drawer to try and find the OS cd. I grabbed one
that I thought would work , stuck it in the slot and lo and behold it
said it would try to restore my system but it said that it was an
120 day evaluation version that I guess came with a MSCA Training
Kit. I thought, no problem I'll load this and look into a Ubuntu OS
later or maybe another version of windows. But it was not to be.
Everything went just fine until the reboot and the login screen,
I got an error message saying that my 120 days had expired
and that I needed to buy a new windows OS. Now I can't get
into the system at all. After the error message it just shuts
down. I guess my question is how in the world am I going
to get this os unlocked? The OS is Windows XP pro sp3
and the cd I used is Window XP pro Evaluation Version.
The machine is a Dell Optiplex 170L

The simplest wat to fix this is to call Dell and get copy of the proper Dell
installation CD for your model computer. Also check with Dell to find out if
the machine has a bullt in recovery partition that you can use to restore the
machine to "as shipped" condition. This info is also in the instruction
manual that came with the machine. Remember, when all else fails; read the
instructions.
 
P

Pegasus [MVP]

ACCIDENTPRONE said:
During a system restore I lost my mouse control, and like all newbies I
did
some really dumb things to try to fix it. After hours of trying to
navigate
the
control panel with keyboard commands I got the bright idea that I
could just reload the OS and everything would work out in the long
term. So since this is a business computer I went through the giant
pile of software in a drawer to try and find the OS cd. I grabbed one
that I thought would work , stuck it in the slot and lo and behold it
said it would try to restore my system but it said that it was an
120 day evaluation version that I guess came with a MSCA Training
Kit. I thought, no problem I'll load this and look into a Ubuntu OS
later or maybe another version of windows. But it was not to be.
Everything went just fine until the reboot and the login screen,
I got an error message saying that my 120 days had expired
and that I needed to buy a new windows OS. Now I can't get
into the system at all. After the error message it just shuts
down. I guess my question is how in the world am I going
to get this os unlocked? The OS is Windows XP pro sp3
and the cd I used is Window XP pro Evaluation Version.
The machine is a Dell Optiplex 170L

Most Dell machines have a factory restore facility. To use it, you need to
boot the machine with the CD that is marked "Factory Restore CD" (or words
to this effect). Windows will then be restored from a hidden partition on
the hard disk.

If unsure about the exact process, read the manual that came with your PC,
or ring the nearest Dell office.
 
M

Mike Hall - MVP

ACCIDENTPRONE said:
During a system restore I lost my mouse control, and like all newbies I
did
some really dumb things to try to fix it. After hours of trying to
navigate
the
control panel with keyboard commands I got the bright idea that I
could just reload the OS and everything would work out in the long
term. So since this is a business computer I went through the giant
pile of software in a drawer to try and find the OS cd. I grabbed one
that I thought would work , stuck it in the slot and lo and behold it
said it would try to restore my system but it said that it was an
120 day evaluation version that I guess came with a MSCA Training
Kit. I thought, no problem I'll load this and look into a Ubuntu OS
later or maybe another version of windows. But it was not to be.
Everything went just fine until the reboot and the login screen,
I got an error message saying that my 120 days had expired
and that I needed to buy a new windows OS. Now I can't get
into the system at all. After the error message it just shuts
down. I guess my question is how in the world am I going
to get this os unlocked? The OS is Windows XP pro sp3
and the cd I used is Window XP pro Evaluation Version.
The machine is a Dell Optiplex 170L


Start here..

http://support.dell.com/support/edocs/systems/op170L/en/UG/adtshoot.htm#1107774

If you do not have or know the location of the items which you need, contact
your system administrator
 
T

T.E.Ponta

While it's true that Dell doesn't always ship reinstallation media with
their PCs, all the necessary CDs can be obtained gratis from Dell by
requesting them at the Dell web site.

When I requested mine, they arrived the next day by overnight mail, at no
charge for the media or shipping.

Buddha
 
S

Shenan Stanley

ACCIDENTPRONE said:
During a system restore I lost my mouse control, and like all
newbies I did some really dumb things to try to fix it. After hours
of trying to navigate the control panel with keyboard commands
I got the bright idea that I could just reload the OS and everything
would work out in the long term. So since this is a business
computer I went through the giant pile of software in a drawer to
try and find the OS cd. I grabbed one that I thought would work,
stuck it in the slot and lo and behold it said it would try to restore
my system but it said that it was an 120 day evaluation version
that I guess came with a MSCA Training Kit. I thought, no problem
I'll load this and look into a Ubuntu OS later or maybe another
version of windows. But it was not to be. Everything went just fine
until the reboot and the login screen, I got an error message
saying that my 120 days had expired and that I needed to buy a
new windows OS. Now I can't get into the system at all. After the
error message it just shuts down. I guess my question is how in
the world am I going to get this os unlocked? The OS is Windows
XP pro sp3 and the cd I used is Window XP pro Evaluation Version.
The machine is a Dell Optiplex 170L
Start here..

http://support.dell.com/support/edocs/systems/op170L/en/UG/adtshoot.htm#1107774

If you do not have or know the location of the items which you
need, contact your system administrator
What is wrong with the above page?

Absolutely nothing?

What do _you_ see?

The OP has a Dell Optiplex 170L.

The web page given is the "Advanced Troubleshooting Guide" for the "Dell
Optiplex 170L" - direct to the part about "Reinstalling Microsoft Windows
XP".

The problem I see is the OP has misplaced everything for this computer and
tried to use something completely unrelated to it and has had an epic
failure. They need to locate the proper media and follow the given
directions. ;-)
 
H

helmsman

Absolutely nothing?

What do _you_ see?

Everything on this page has shifted to the LEFT.
http://support.dell.com/support/edocs/systems/op170L/en/UG/adtshoot.htm#1107774
What I saw on that page is below.
===================================================================
talling Microsoft® Windows® XP
Before You Begin

If you are considering reinstalling the Windows XP operating system to
correct a problem with a newly installed driver, first try using
Windows XP Device Driver Rollback. If Device Driver Rollback does not
resolve the problem, then use System Restore to return your operating
system to the operating state it was in before you installed the new
device driver.
NOTICE: Before performing the installation, back up all data
files on your primary hard drive. For conventional hard drive
configurations, the primary hard drive is the first drive detected by
the computer.

To reinstall Windows XP, you need the following items:

* Dell™ Operating System CD

* Dell Drivers and Utilities CD

NOTE: The Drivers and Utilities CD contains drivers that were
factory installed during assembly of the computer. Use the Drivers and
Utilities CD to load any required drivers, including those drivers
required if your computer has a RAID controller.

* Product Key (Product ID Number)

NOTE: The Product Key is the bar code number on the sticker
that is located on the external side cover of your computer. You may
be prompted for the Product Key when using the Operating System CD
under certain conditions.
Reinstalling Windows XP

To reinstall Windows XP, perform all the steps in the following
sections in the order in which they are listed.

The reinstallation process can take 1 to 2 hours to complete. After
you reinstall the operating system, you must also reinstall the device
drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for
reinstalling Windows XP. The options can overwrite files and possibly
affect programs installed on your hard drive. Therefore, do not
reinstall Windows XP unless instructed to do so by a Dell technical
support representative.
NOTICE: To prevent conflicts with Windows XP, disable any
virus protection software installed on your computer before you
reinstall Windows XP. See the documentation that came with the
software for instructions.
Booting From the Operating System CD

1. Save and close any open files and exit any open programs.

2. Insert the Operating System CD. If any program starts
automatically, exit the program before proceeding.

3. Shut down the computer through the Start menu and restart the
computer. Press <F12> immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows
desktop, and then shut down your computer and try again.

4. Press the arrow keys to select CD-ROM, and then press <Enter>.

5. When the Press any key to boot from CD message appears, press
any key.

Windows XP Setup

1. When the Windows XP Setup screen appears, press <Enter> to
select To set up Windows now.

2. Read the information on the Microsoft Windows Licensing
Agreement screen, and press <F8> to accept the license agreement.

3. If your computer already has Windows XP installed and you want
to recover your current Windows XP data, type r to select the repair
option, and then remove the CD.

4. If you want to install a new copy of Windows XP, press <Esc> to
select that option.

5. Press <Enter> to select the highlighted partition (recommended),
and then follow the instructions on the screen.

The Windows XP Setup screen appears, and the operating system begins
to copy files and install the devices. The computer automatically
restarts multiple times.
NOTE: The time required to complete the setup depends on the
size of the hard drive and the speed of your computer.
NOTICE: Do not press any key when the following message
appears: Press any key to boot from the CD.

6. When the Regional and Language Options screen appears, select
the settings for your location, and then click Next.

7. Enter your name and organization (optional) in the Personalize
Your Software screen and click Next.

8. At the Computer Name and Administrator Password window, enter a
name for your computer (or accept the one provided) and a password,
and then click Next.

9. If the Modem Dialing Information screen appears, enter the
requested information and click Next.

10. Enter the date, time, and time zone in the Date and Time
Settings window and click Next.

11. If the Networking Settings screen appears, click Typical and
click Next.

12. If you are reinstalling Windows XP Professional and you are
prompted to provide further information regarding your network
configuration, enter your selections. If you are unsure of your
settings, accept the default selections.

Windows XP installs the operating system components and configures the
computer. The computer automatically restarts.
NOTICE: Do not press any key when the following message
appears: Press any key to boot from the CD.

13. When the Welcome to Microsoft screen appears, click Next.

14. When the How will this computer connect to the Internet? message
appears, click Skip.

15. When the Ready to register with Microsoft? screen appears,
select No, not at this time and click Next.

16. When the Who will use this computer? screen appears, you can
enter up to five users. Click Next.

17. Click Finish to complete the setup, and remove the CD.

18. Reinstall the appropriate drivers using the Drivers and
Utilities CD.

19. Reinstall your virus protection software.

Resolving Software and Hardware Incompatibilities
Microsoft® Windows® XP

Windows XP IRQ conflicts occur if a device either is not detected
during the operating system setup or is detected but incorrectly
configured.

To check for conflicts on a computer running Windows XP:

1. Click the Start button and click Control Panel.

2. Click Performance and Maintenance and click System.

3. Click the Hardware tab and click Device Manager.

4. In the Device Manager list, check for conflicts with the other
devices.

Conflicts are indicated by a yellow exclamation point (!) beside the
conflicting device or a red X if the device has been disabled.

5. Double-click any conflict to display the Properties window.

If an IRQ conflict exists, the Device status area in the Properties
window reports the cards or devices that share the device's IRQ.

6. Resolve conflicts by reconfiguring the devices or removing the
devices from the Device Manager.

To use the Windows XP Hardware Troubleshooter:

1. Click the Start button and click Help and Support.

2. Type hardware troubleshooter in the Search field and click the
arrow to start the search.

3. Click Hardware Troubleshooter in the Search Results list.

4. In the Hardware Troubleshooter list, click I need to resolve a
hardware conflict on my computer, and click Next.

Windows 2000

To check for conflicts on a computer running Windows 2000:

1. Click the Start button, point to Settings, and then click
Control Panel.

2. In the Control Panel window, double-click System.

3. Click the Hardware tab.

4. Click Device Manager.

5. Click View and click Resources by connection.

6. Double-click Interrupt request (IRQ) to view the IRQ
assignments.

Conflicts are indicated by a yellow exclamation point (!) beside the
conflicting device or a red X if the device has been disabled.

7. Double-click any conflict to display the Properties window.

If an IRQ conflict exists, the Device status area in the Properties
window reports the cards or devices that share the device's IRQ.

8. Resolve conflicts by reconfiguring the devices or removing the
devices from the Device Manager.

To use the Windows 2000 Hardware Troubleshooter:

1. Click the Start button and click Help.

2. Click Troubleshooting and Maintenance on the Contents tab, click
Windows 2000 troubleshooters, and then click Hardware.

3. In the Hardware Troubleshooter list, click I need to resolve a
hardware conflict on my computer and click Next.

Back to Contents Page


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snWEB1
 
S

Shenan Stanley

ACCIDENTPRONE said:
During a system restore I lost my mouse control, and like all
newbies I did some really dumb things to try to fix it. After hours
of trying to navigate the control panel with keyboard commands
I got the bright idea that I could just reload the OS and everything
would work out in the long term. So since this is a business
computer I went through the giant pile of software in a drawer to
try and find the OS cd. I grabbed one that I thought would work,
stuck it in the slot and lo and behold it said it would try to restore
my system but it said that it was an 120 day evaluation version
that I guess came with a MSCA Training Kit. I thought, no problem
I'll load this and look into a Ubuntu OS later or maybe another
version of windows. But it was not to be. Everything went just fine
until the reboot and the login screen, I got an error message
saying that my 120 days had expired and that I needed to buy a
new windows OS. Now I can't get into the system at all. After the
error message it just shuts down. I guess my question is how in
the world am I going to get this os unlocked? The OS is Windows
XP pro sp3 and the cd I used is Window XP pro Evaluation Version.
The machine is a Dell Optiplex 170L
Start here..

http://support.dell.com/support/edocs/systems/op170L/en/UG/adtshoot.htm#1107774

If you do not have or know the location of the items which you
need, contact your system administrator
What is wrong with the above page?

Shenan said:
Absolutely nothing?

What do _you_ see?

The OP has a Dell Optiplex 170L.

The web page given is the "Advanced Troubleshooting Guide" for the
"Dell Optiplex 170L" - direct to the part about "Reinstalling
Microsoft Windows XP".

The problem I see is the OP has misplaced everything for this
computer and tried to use something completely unrelated to it and
has had an epic failure. They need to locate the proper media and
follow the given directions. ;-)
Everything on this page has shifted to the LEFT.

What I saw on that page is below.
===================================================================
<snipped repeat of page>

That is *not* a problem with the web page in question - I would venture to
say it is a problem with whatever computer/browser you are utilizing to view
it - as it has not "shifted" in any direction. It is - in fact - centered.

I would say your computer settings/browser settings are messed up. ;-)

In any case - the directions seem, at first glance - accurate.
 
A

ACCIDENTPRONE

Okay thanks for your help one and all but I now have what I believe is the
disc for this machine but even if I start the machine with the cd in the drive
it will not read it. It goes to the log in page and asks for my user password
and when I enter it the error message comes up saying that the stupid
evaluation copy has expired. Immediate shutdown!
But also I can't connect to the internet coz when I did the system restore
my USB wireless transmitter stopped working also so there's no help there.
What I am wondering is when did this 120 evaluation period start. This
is the first time I loaded the os cd. And still no mouse no matter which USB
port I connect to but the machine still accepts keyboard commands.
I used to think I was the computer whiz on my block but no more.
I am an idiot , I should have researched the problem more and
made sure I had the right cd the first time and maybe even have
read the instructions. I think I might try resetting the BIOS clock to
several years back when I bought that MSCA training manual for XP
I guess that's when my 120 day evaluation period starts. Can any of
you kind geeks walk me through that on a machine in this condition?
Thanks AP
 
M

Mark Adams

ACCIDENTPRONE said:
Okay thanks for your help one and all but I now have what I believe is the
disc for this machine but even if I start the machine with the cd in the drive
it will not read it. It goes to the log in page and asks for my user password
and when I enter it the error message comes up saying that the stupid
evaluation copy has expired. Immediate shutdown!
But also I can't connect to the internet coz when I did the system restore
my USB wireless transmitter stopped working also so there's no help there.
What I am wondering is when did this 120 evaluation period start. This
is the first time I loaded the os cd. And still no mouse no matter which USB
port I connect to but the machine still accepts keyboard commands.
I used to think I was the computer whiz on my block but no more.
I am an idiot , I should have researched the problem more and
made sure I had the right cd the first time and maybe even have
read the instructions. I think I might try resetting the BIOS clock to
several years back when I bought that MSCA training manual for XP
I guess that's when my 120 day evaluation period starts. Can any of
you kind geeks walk me through that on a machine in this condition?
Thanks AP

You have to set the machine to boot from CD or it will continue to boot to
the hard drive as you are seeing. Enter the BIOS and change the boot priority
to the CD drive first. Save the changes when you exit, and reboot the
machine. It should now boot to the install disk.
 
B

Bill in Co.

Pegasus said:
Most Dell machines have a factory restore facility. To use it, you need to
boot the machine with the CD that is marked "Factory Restore CD" (or words
to this effect). Windows will then be restored from a hidden partition on
the hard disk.

No CD is needed. You can just use the proper Dell control key combination,
right at boot up.

But keep in mind that that will restore the Dell to its factory shipped
condition - everything added since then will be lost. So it should be the
last resort.
 
B

Bill in Co.

Addended:
No CD is needed. You can just use the proper Dell control key
combination,
right at boot up.

I should addend this to say: at least for many of the Dells, which have the
recovery partition stored directly on the hard drive. You can invoke the
Dell recovery right at boot up, just like the BIOS screen.
 
S

Shenan Stanley

ACCIDENTPRONE said:
During a system restore I lost my mouse control, and like all
newbies I did some really dumb things to try to fix it. After hours
of trying to navigate the control panel with keyboard commands
I got the bright idea that I could just reload the OS and everything
would work out in the long term. So since this is a business
computer I went through the giant pile of software in a drawer to
try and find the OS cd. I grabbed one that I thought would work,
stuck it in the slot and lo and behold it said it would try to restore
my system but it said that it was an 120 day evaluation version
that I guess came with a MSCA Training Kit. I thought, no problem
I'll load this and look into a Ubuntu OS later or maybe another
version of windows. But it was not to be. Everything went just fine
until the reboot and the login screen, I got an error message
saying that my 120 days had expired and that I needed to buy a
new windows OS. Now I can't get into the system at all. After the
error message it just shuts down. I guess my question is how in
the world am I going to get this os unlocked? The OS is Windows
XP pro sp3 and the cd I used is Window XP pro Evaluation Version.
The machine is a Dell Optiplex 170L
Start here..

http://support.dell.com/support/edocs/systems/op170L/en/UG/adtshoot.htm#1107774

If you do not have or know the location of the items which you
need, contact your system administrator
What is wrong with the above page?
When I found it, there was nothing wrong with it. :)
Please check again. Thanks.
IE8 compatibility mode.. page shows just fine..

Elsewhere in this thread, "helmsman" claims "Everything on this page has
shifted to the LEFT."

IE8 default - page shows just fine.
IE8 x64 default - page shows just fine.
IE7 - page shows just fine.
Firefox 3.10 - page shows just fine.

Okay - so I can see it, who cannot?

Putting this:
http://support.dell.com/support/edocs/systems/op170L/en/UG/adtshoot.htm#1107774

In this:
http://browsershots.org/

There are a few browser/OS combinations that show a blank page... Haven't
looked close enough to see anything else yet. Enjoy!

If "helmsman" is using an OS/browser combination that shows the page fine on
the test page above, I stick by my original suggestion that their operating
system settings/browser settings are messed up. ;-)
 

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