XP(Home) won't let me run "Age of Empires"

[Trees]

Installed XP-home in January
Installed game, "Age of Empires" in January.
I could ONLY run the game as "Admin". On my user account, it would not run,
even when the user had full admin priviledges.

ALL WAS RUNNING FINE, until I tried installing the game,
"Mystery of the Nautilus", last week.
It installed OK, but hung after the opening screen, when I tried to start a
game. (tried several times, but hung every time at the same spot.)

After several more tries, I gave up and uninstalled that game.

Then noticed that "Age of Empires" won't run. I get the Windows screen,
saying "Age of Empires II has encountered a problem and needs to close.
Sorry...etc." The data for that error had the code: 0xc0000005.

I've tried uninstalling/reinstalling a couple of times, to no avail.
I've tried running it in "clean boot" process.
I've tried in "safe mode".
I've tested and proven OK, the CD and drive.
I tried to 'go back' to previous Restore Point, but the Restore won't allow
that, so IT'S not
right either. (I have had occasion to use Restore before, and it DID work.)
I've tried installing the game on a separate physical drive.

(the above tries, are from
http://www.support.microsoft.com/kb/258496#XSLTH3156121123120121120120 )

The "Age of Empires" is actually in two parts, the "Age of Empires II",
and the add-on/upgrade, "The Conquerors" expansion.
The former runs OK, but is gimped, compared to the latter, which won't run.

My system is Athlon CPU, @ 1.53GHz, 512Meg memory, and Radeon VE video card

Any ideas on what to try next?

 

[Jimmy S.]

Hi Trees,

The following applies to most games in general, and not just to the games that
may be listed in the KB Article referred to in this post.

SYMPTOMS:

When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the
following symptoms:

..The game stops responding.
..The game quits unexpectedly.
..The computer restarts unexpectedly.

Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
<Game Name>has encountered a problem and needs to close.

RESOLUTION:

Method 1: Restart your computer by using a clean boot procedure
Method 2: Remove and Reinstall the Game
Method 3: Adjust graphics hardware acceleration
Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
Method 5: Temporarily disable the sound card in Windows
Method 6: Lower sound acceleration
Method 7 : Download and install the most recent version of DirectX
Method 8: Update your video driver
Method 9: Update your sound driver
Method 10: Scan your computer for viruses
Method 11: Remove spyware
Method 12: Install the latest VIA chipset drivers
Method 13: Create a new user account in Windows XP
Method 14: Change the compatibility setting

Detailed instructions and video clips are published at:
http://support.microsoft.com/?scid=kb;en-us;303032

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________



| Installed XP-home in January
| Installed game, "Age of Empires" in January.
| I could ONLY run the game as "Admin". On my user account, it would not run,
| even when the user had full admin priviledges.
|
| ALL WAS RUNNING FINE, until I tried installing the game,
| "Mystery of the Nautilus", last week.
| It installed OK, but hung after the opening screen, when I tried to start a
| game. (tried several times, but hung every time at the same spot.)
|
| After several more tries, I gave up and uninstalled that game.
|
| Then noticed that "Age of Empires" won't run. I get the Windows screen,
| saying "Age of Empires II has encountered a problem and needs to close.
| Sorry...etc." The data for that error had the code: 0xc0000005.
|
| I've tried uninstalling/reinstalling a couple of times, to no avail.
| I've tried running it in "clean boot" process.
| I've tried in "safe mode".
| I've tested and proven OK, the CD and drive.
| I tried to 'go back' to previous Restore Point, but the Restore won't allow
| that, so IT'S not
| right either. (I have had occasion to use Restore before, and it DID work.)
| I've tried installing the game on a separate physical drive.
|
| (the above tries, are from
| http://www.support.microsoft.com/kb/258496#XSLTH3156121123120121120120 )
|
| The "Age of Empires" is actually in two parts, the "Age of Empires II",
| and the add-on/upgrade, "The Conquerors" expansion.
| The former runs OK, but is gimped, compared to the latter, which won't run.
|
| My system is Athlon CPU, @ 1.53GHz, 512Meg memory, and Radeon VE video card
|
| Any ideas on what to try next?
|
|
|

 

[Trees]

Thank you, Jimmy!
In desperation, I re-installed XP, and the game, and things seem to be back
to normal now.
I'll keep your advice, which I've printed out, and check out your website,
too.
---

Hi Trees,

The following applies to most games in general, and not just to the games
that
may be listed in the KB Article referred to in this post.

....

 

[Jimmy S.]

Glad you're playing Ages again!

Cheers,
Jimmy.

| Thank you, Jimmy!
| In desperation, I re-installed XP, and the game, and things seem to be back
| to normal now.
| I'll keep your advice, which I've printed out, and check out your website,
| too.
| ---
|
| | > Hi Trees,
| >
| > The following applies to most games in general, and not just to the games
| > that
| > may be listed in the KB Article referred to in this post.
| ...
|
|
|