XP Home woes...

[Stephen Roberts]

Hello, I was wondering if anyone has had a similar
problem to me? It's a long-shot but here goes...

Sometimes (about 60-80% of the time) when I boot up my
Windows XP Home machine and reach the log-on screen I get
the following error: -


"vsmon.exe - Application Error"
"The instruction at "0x77eb5804" referenced memory
at "0x77eb5804".
"The required data was not placed into memory because of
an I/O error status of "0xc000009c".
"Click OK to terminate, CANCEL to debug".


Now I know this is part of Zone Alarm and I don't want to
run without a firewall. So, instead of logging in I
decide to reboot. I then end up with: -


"SAS window: winlogon.exe - Application Error"
"The instruction at "0x77ebc05e" referenced memory
at "0x77ebc05e".
"The required data was not placed into memory because of
an I/O error status of "0xc000009c".

"Click OK to terminate, CANCEL to debug".


These all sound pretty silly as the instruction is
accessing itself. Following this, I then get
the 'legendary' BS of D which simply says: -


"STOP: c000021a {Fatal System Error}"
"The Windows Logon Process system process terminated
unexpectedly with a status of 0xc0000006 (0x00000000
0x00000000)"
"The system has been shut down"


I've looked on the Knowledge Base but I can only find
similar articles usually relating to NT 4.0 (when I
search for the STOP message) and this is really bugging
me. Sometimes I get in fine, but a lot of the time I end
up with grief. I have noticed once before (but not since)
that if I continue to log in when I get the original
error message that my user name is not displayed in the
task list - I have no idea if this is related as I never
encountered it again.

Also, my copy of Windows XP Home is up to date, the only
updates I haven't installed are: -


Update for Microsoft Windows XP (KB826942) - WPA
Update for Jet 4.0 Service Pack 8 (KB829558)
Microsoft Windows Journal Viewer (Windows XP)
Windows Messenger 4.7
Microsoft .NET Framework version 1.1
Windows MovieMaker 2


System
P4 1.64Ghz
256Mb SD-RAM
nVidia GeForce4 Ti4400
Sound Blaster Audigy
40Gb Hard disk

Any other specs can be provided, just ask.

Right, over to you clever people...

 

[Nada Alwarid [MSFT]]

make sure to install ALL critical updates.

 

[Stephen Roberts]

Yep, all critical updates are installed - those are just
normal updates. So -

Update for Microsoft Windows XP (KB826942) - WPA : I
don't use wireless networking.

Update for Jet 4.0 Service Pack 8 (KB829558) : No idea if
I use this or not... I'm presuming not...

Microsoft Windows Journal Viewer (Windows XP) : I don't
use Journal files

Windows Messenger 4.7 : Never use

Microsoft .NET Framework version 1.1 : I have no need for
this, yet...

Windows MovieMaker 2 : Again, I never use this.

I'm a bit of a regular updater. ;-)

 

[Stephen Roberts]

I noticed on this page: -

http://www.compuable.net/Common Fatal Exceptions.htm

that it mentions the stop return code and paging faults.
Does this trigger anything for anyone?

 

[Please reply to news group.]

Windows Logon only crashes after you reboot because Zone Alarm crashed?
Can you log on after rebooting from the blue screen? See if the NT
Knowledge Base articles are of any use. (XP is based on NT) Sorry I
couldn't be of more help.

 

[Please reply to news group.]

Try looking here:

http://forums.zonelabs.com/zonelabs/board/message?board.id=win_za_msgs&message.id=2340

That may or may not be helpful. If it doesn't help, just try
reinstalling ZoneAlarm.