XP Home Upgrade from Win ME

[Guest]

I just upgraded from ME to XP Home. I had Norton Internet Security 2005
before the upgrade and chose to leave it on the system and not uninstall
before the upgrade. Now I am having some problems that may be related to NIS
and now I can't uninstall it. Is it safe to uninstall XP, then uninstall NIS
and then reinstall the XP Home Upgrade? Are there any issues I need to
consider?

Thanks for any help

 

[Jupiter Jones [MVP]]

Mark;
Uninstall NIS:
http://service1.symantec.com/SUPPOR...88256ed6006163f5?OpenDocument&src=bar_sch_nam

 

[Guest]

Jupiter,
Thanks for the help. When I got to the step to remove the NAV folders, I
tried removing the entire NIS folder and got an error - "cannot delete
nisres.dll - access denied". Is this because the link you sent me is to
completely remove NAV, not NIS or is there something else happening. I tried
searching the Symantec knowledge base for removing NIS 2005 but only found
the page using Add/Remove Programs. Any additional help would be greatly
appreciated.

Thanks,
Mark

 

[Jupiter Jones [MVP]]

Mark;
The version involved doe not affect the step that way, you should
still remove the file.
Try removing it in Safe Mode:
Reboot tapping F8 each second.
Select Safe Mode at the menu.

 

[Guest]

I'm glad to see that I am not the only one with problems with norton and xp.
BUT my problem is with norton go back. I uninstalled it, and tried to install
xp again, no avail. Then I RE-installed go back and then uninstalled it
again, still nothing. I was searching around the norton website and I cant
find the instructions for the manual removal of goback, any suggestions or
help is much appreciated

 

[Jupiter Jones [MVP]]

There are a few options on this page:
http://service1.symantec.com/SUPPOR...Personal Edition for SystemWorks&csm=no&tpre=

Otherwise you may have to contact their support directly:
http://www.symantec.com/techsupp/support_options.html