XP Home SP2 will not recognise scanner

[Guest]

A Canon CanoScan FB620P scanner was working fine under SP1. Not recognised
after installing SP2. Downloading the latest driver from Canon hasn't
helped. Cannot locate installation CD to re-install. Scanner will operate
fine when opened directly from CanoScan utility, however I need it to work
from within Photo Impact image software. Windows Scanner and Camera
Installation Wizard only offers options to install a camera, no scanners.
All help appreciated.

 

[Jerry]

Reboot into Safe Mode, open Device Manager, delete/remove ALL instances of
the scanner, reboot, Windows should re-detect the hardware and install
drivers.

 

[Guest]

Thanks, but it doesn't appear at all in Device Manager. What else can you
suggest?

 

[John John]

Try starting the Windows Image Acquisition (WIA) service and see what
happens. The service can be started from the Services Management
Console or from a command prompt by issuing:

net start stisvc

John