XP freezing since adding norton 2006, which is now history

[Mark or Libbie]

Norton 2006 caused system to hang up.

I have completely removed it now, but whatever it changed has caused it to
still hang up after hours of inactivity.

I have tried to get dr watson to create a dump to show why it hangs, but it
hasn't.

How can I trap or find what is causing it? nothing else has changed on this
computer for years. Not a screen saver, nothing.

Plus, it has hung when no screen saver comes up too.

I don't see an error under system/windows system error either.

Can someone write me a trap?

Since I have sp2, it's not like I can put in my old XP CD to have it check
for repair files.
What else?

 

[WTC]

Norton 2006 caused system to hang up.

I have completely removed it now, but whatever it changed has caused it to
still hang up after hours of inactivity.

<...>

Have you tried System Restore to restore your system to a point before you
installed Norton 2006?

How to restore the operating system to a previous state in Windows XP
http://support.microsoft.com/?kbid=Q306084

There also a removal program that will remove Norton 2006 automatically for
you from Symantec.

Using the Norton uninstall tool
http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=
or
http://tinyurl.com/9rkh7

Since I have sp2, it's not like I can put in my old XP CD to have it check
for repair files.
What else?

You would to integrate Service Pack 2 into the Windows XP Setup CD to repair
a Windows XP OS that has applied Service Pack 2.

Slipstreaming Windows XP Service Pack 2 and Create Bootable CD
http://www.helpwithwindows.com/WindowsXP/winxp-sp2-bootcd.html

Universal Windows Slipstreaming and Bootable CD Guide
http://www.msfn.org/articles.php?action=show&showarticle=49

 

[Mark or Libbie]

System restore points wouldn't work.

I remembered I still had a norton on my backup drive (a full windows, etc
for if my c drive fails), so I removed norton from there)
System is still hanging!

After installing avg, the avg scan found a trojanhorse c:\kansup.reg,
trojanhorse lowzones.bv and deleted it.

I can't tell if that would hang up the system. It does affect the task
manager, so maybe. Don't know why norton didn't find it, unless I didn't get
it until uninstalling it 2 days ago. Didn't see a date.

What if my system is still hanging? Can't we put a trap to see the last
instruction, PSW or whatever? (I'm IBM mainframe assembler dump old school).
Thanks for any advise.

 

[Mark or Libbie]

I downloaded a regcleaner and ran it this morning. It found lots of errors.
This is the longest my computer has gone w/o crashing since installing
Norton 1 1/2 weeks ago. I suspect it is OK now.

And I THINK that the new Norton 2006 Internet Security should have had an
uninstaller built in to uninstall my previous 2004 version. The literature
and prompts never said to uninstall my previous version and it never gave
any kind of message about it.

(Yet at work we just installed a corporate version of Norton and it had an
uninstaller remove our 2005 version first.)

System restore points wouldn't work.

I remembered I still had a norton on my backup drive (a full windows, etc
for if my c drive fails), so I removed norton from there)
System is still hanging!

After installing avg, the avg scan found a trojanhorse c:\kansup.reg,
trojanhorse lowzones.bv and deleted it.

I can't tell if that would hang up the system. It does affect the task
manager, so maybe. Don't know why norton didn't find it, unless I didn't
get it until uninstalling it 2 days ago. Didn't see a date.

What if my system is still hanging? Can't we put a trap to see the last
instruction, PSW or whatever? (I'm IBM mainframe assembler dump old
school). Thanks for any advise.