XP doesn't recognize my scanner

[Keith Russell]

Windows XP doesn't recognize my scanner. I have
uninstalled, reinstalled, updated drivers and still no
luck. I have a Microtek Scanmaker 3630. Here are the
error messages I get when I attempt to run the scanner:
Scanner not found. Please check:
That the scanner is connected to computer.
USB settings are enabled in BIOS.

My scanner worked perfectly fine with Windows 98.
Please help. You can email me directly.

Thanks,
Keith.

 

[Jef Norton]

| Windows XP doesn't recognize my scanner. I have
| uninstalled, reinstalled, updated drivers and still no
| luck. I have a Microtek Scanmaker 3630. Here are the
| error messages I get when I attempt to run the scanner:
| Scanner not found. Please check:
| That the scanner is connected to computer.
| USB settings are enabled in BIOS.
|
| My scanner worked perfectly fine with Windows 98.
| Please help. You can email me directly.
|
| Thanks,
| Keith.

Hi Keith -

Uninstall the old scanner driver from your computer.

Download and install the Windows XP driver:
http://www.support.microtek.com/driver_download.phtml?slct_tbl=1&slct_mdl=7~5~ScanMaker 3630

(link may wrap)

Good luck!

Jef

 

[Keith Russell]

How do I know the old driver and the new driver? I have
already installed the new driver and it doesn't work. Can
I call you?

 

[Brian Harvey]

Make sure you have the scanner switched on before switching the computer on.
I had the same problem with a microtek scanmaker

Regards
Brian

 

[Jef Norton]

| How do I know the old driver and the new driver? I have
| already installed the new driver and it doesn't work. Can
| I call you?


Hi Keith -

And I'm foolish enough to post my phone number on the Internet for all the
world to beat a path to my door?!?!?

I don't think so.

Your first line for user support should be Microtek. Folks who post
suggestions for fixes on this newsgroup are doing so as a courtesy to those
who have problems -- not out of any obligation to provide any further
support.

Also... have you tried the suggestion Brian Harvey made further down the
thread? Looks like the voice of experience talking there.

Jef

 

[JamesFate]

well good luck switching it on. =P its auto. no on/off switch, friend.
I'm also looking for the driver... for some reason microtek's homepage
download is beginning to annoy me....

 

[Tango]

well good luck switching it on. =P its auto. no on/off switch, friend.
I'm also looking for the driver... for some reason microtek's homepage
download is beginning to annoy me....

I don't think I understand your reply.

 

[Tango]

well good luck switching it on. =P its auto. no on/off switch, friend.
I'm also looking for the driver... for some reason microtek's homepage
download is beginning to annoy me....

Never mind my reply. I posted "Setting up Port for a Freq. Scanner"
and I thought you were replying to me.

Can you help me?