I am interested in this also. My brother has the same problem. He hadn't
stopped the device for the first several months of use. Then my nephew told
him that he should stop it. Bling!!! He had to restart the computer. Again
and again. HP Tech support couldn't help after a couple of hours. Then the
time honored tech routine of "I'm going to put you on hold" followed in a
couple of mnutes with a disconnect.
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