P
pdw63
I recently applied SP1 to my laptop (running XP pro) and was for some
reason prompted to re-activate the OS.
It's a valid copy so I went through the process without any qualms but
I now find that I can't complete the activation process.
Either using the automatic phone system or talking to a "real person"
I get to the point where the confirmation ID has been entered and the
"next" button has been enabled. I click it and get the message "The
confirmation ID is invalid."
I've tried various things to get round this including most recently
re-installing XP as an upgrade. During this process I get a message
saying that the "windows logon software" has been changed and is
incompatible with the upgrade. I'm not aware of having done this
myself but I'm not the first owner of the machine so I don't
necessarily know the whole story.
Does anyone know:
1. What the "confirmation ID" message really means.
2. What the "logon software" message really means - i.e. what does XP
think has changed (msgina.dll appears to be OK).
3. Are the two messages connected.
4. Where do I go from here (other than a compete re-install which I am
trying to avoid).
Thanks
Paul
reason prompted to re-activate the OS.
It's a valid copy so I went through the process without any qualms but
I now find that I can't complete the activation process.
Either using the automatic phone system or talking to a "real person"
I get to the point where the confirmation ID has been entered and the
"next" button has been enabled. I click it and get the message "The
confirmation ID is invalid."
I've tried various things to get round this including most recently
re-installing XP as an upgrade. During this process I get a message
saying that the "windows logon software" has been changed and is
incompatible with the upgrade. I'm not aware of having done this
myself but I'm not the first owner of the machine so I don't
necessarily know the whole story.
Does anyone know:
1. What the "confirmation ID" message really means.
2. What the "logon software" message really means - i.e. what does XP
think has changed (msgina.dll appears to be OK).
3. Are the two messages connected.
4. Where do I go from here (other than a compete re-install which I am
trying to avoid).
Thanks
Paul