xp booting problems

[Linda]

Windows xp professional is installed on an Hp omni book xe
4500, it boots to the logo screen and hangs there; the log
on prompt is not displayed. How can I get my files out
without re-installing the operating system?
P.S I can't find the operating system cd that came with
the notebook and there's no other like it availabe. Help!!!

 

[CS]

Windows xp professional is installed on an Hp omni book xe
4500, it boots to the logo screen and hangs there; the log
on prompt is not displayed. How can I get my files out
without re-installing the operating system?
P.S I can't find the operating system cd that came with
the notebook and there's no other like it availabe. Help!!!

Hi Linda:

Without a HP recovery CD, there isn't much you can do. If you can't
find your CD, suggest you give HP tech support a call and order a new
one from them. Or perhaps you know someone with the same exact
machine that you can borrow his/her CD to use.

Another note: Pay close attention to the screen of your HP when you
start to boot, it may be that you can do a recovery from a hidden
partition on the notebook. Look for a message to press a certain key
to enter recovery. From your post, I'm assuming you did have a CD at
one time. Are you sure the system came with one?