XP Black screen Event id 51.

[Rex]

Firstly, I am a novice and have been trying to fix this problem for 4 days by
scrawling through articles and getting help through this forum. I hav a
problem on a toshiba laptop. I hav no floppy drive or bootdisk, no
installation of XP recovery console and a cd drive only.

The initial problem was that the laptop displays XP Home Edition SP2 splash
screen, then blackscreen when booting up. If you pressed nothing it'd stays
like that. If you press F1, safe mode options were listed, but it didn't
matter which one
was selected, they all worked for 10 seconds or so before quickly flashing
the
blue screen and rebooting. I couldn't access the desktop at all., thus
couldn't switch
off the "auto restart sys on failure" option in 'My Computer'.

I hav got hold of XP setup disk. Although the recovery console presented me
with "C:\>" rather than "1.C:\Windows" option. I still ran 'chkdsk' which
showed I had "one or more errors on the volume". So i then did "chkdsk /r
and /f". After reboot I still got the same blackscreen except tis time 'F1'
allowed me to select safe mode logon which got me to my desktop. The blue
screen error no longer appears.

I switched off the "automatic restart on failure", ran a defrag, checked
event log and found "EVENT ID 51" had been occurring "predicting a hard disk
failure". Fixed other event id probs beside ID 51. Did a reboot.

Current situation is that I am still getting the black screen upon startup
which just stays like that. Pressing F1 is the only way to get out of it. F1
presents me with the XP splash screen before taking me to the logon user and
password screen. Besides the black screen, once I press F1 it all logs on
normally although a little slow.

I have just ran another "chkdsk". This time it gave me the option
"1.C:\Windows"
The "chkdsk" again said that I had errors. So again i am running "chkdsk /r"
which does something strange. It gets to 75% and then jumps back to 51%
before counting up to 100%. It did this the first time I ran it also.

Are all these linked to the fact that there is a bad sector on the hard
disk. If so how can this be fixed. What is causing the black screen and how
can I get the laptop to start up normally.

Thanks
Rex

 

[Rex]

I mean Chkdsk /p not /f. sorry.(everywhere i put chkdsk /f)

 

[Gerry]

Try running HD Tune(freeware).

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy
to Clipboard ) and copy into a further message. Also do a full surface
scan with HD Tune.

You will need obviously to download to another computer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Rex]

Hi Gerry,

Thanks for getting back to me again. Thanks for helping me throughout this
problem. It took two days but I'm finally getting somewhere. I'm gonna do
as you have suggested. Will let you know what happens.

Thanks so much
Rex

 

[Rex]

Hi Gerry,

I've run the HD Tune.

The Health Status Failed
HD Tune: TOSHIBA MK3021GAS Health

ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 100 100 50 0 Ok
(02) Throughput Performance 100 100 50 0 Ok
(03) Spin Up Time 100 100 1 853 Ok
(04) Start/Stop Count 100 100 0 20069 Ok
(05) Reallocated Sector Count 1 1 50 1023 Failed
(07) Seek Error Rate 100 100 50 0 Ok
(08) Seek Time Performance 100 100 50 0 Ok
(09) Power On Hours Count 62 62 0 15221 Ok
(0A) Spin Retry Count 253 100 30 0 Ok
(0C) Power Cycle Count 100 100 0 2852 Ok
(C0) Power Off Retract Count 100 100 0 119 Ok
(C1) Load Cycle Count 73 73 0 275814 Ok
(C2) Temperature 100 100 0 720931 Ok
(C4) Reallocated Event Count 100 100 0 606 Ok
(C5) Current Pending Sector 100 100 0 0 Ok
(C6) Offline Uncorrectable 100 100 0 0 Ok
(C7) Ultra DMA CRC Error Count 200 200 0 0 Ok
(DC) Disk Shift 100 100 0 76 Ok
(DE) Loaded Hours 72 72 0 11415 Ok
(DF) Load/Unload Retry Count 100 100 0 0 Ok
(E0) Load Friction 100 100 0 0 Ok
(E2) Load-in time 100 100 0 395 Ok
(F0) Head Flying Hours 100 100 1 0 Ok

Power On Time : 15221
Health Status : Failed

Is this what is causing the black screen on startup. How can this be fixed.??
The error scan highlighted that 0.9% of the HD blocks are damaged. The
results of the info check are:

HD Tune: TOSHIBA MK3021GAS Information

Firmware version : GA124A
Serial number : 83744618S
Capacity : 27.9 GB (~30.0 GB)
Buffer size : 0 KB
Standard : ATA/ATAPI-5
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : no
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: no
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : no
Security Mode : yes
Firmware Upgradable : no

Partition : 1
Drive letter : C:\
Label :
Capacity : 28607 MB
Usage : 52.36%
Type : NTFS
Bootable : Yes

Sorry for all the info. Wasn't sure which bits not to include. Any
suggestions would be appreciated.

Thanks again
Rex

 

[Gerry]

Rex

Have you backed up your important data files. When you have you need to
run chkdsk /f

https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/chkdsk.mspx?mfr=true

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~