G
Guest
Many XP Help file screens display the characters "XOX" instead of useful
infomation, and clicking Related Links gives "Cannot display the page"
message.
infomation, and clicking Related Links gives "Cannot display the page"
message.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
C
Carey Frisch [MVP]
Go to Start > Run and type: WINVER , and hit enter.
Does it show "Version 5.1 (Build 2600.................)?
--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/
-------------------------------------------------------------------------------------------
"Jack" wrote:
| Many XP Help file screens display the characters "XOX" instead of useful
| infomation, and clicking Related Links gives "Cannot display the page"
| message.
Does it show "Version 5.1 (Build 2600.................)?
--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/
-------------------------------------------------------------------------------------------
"Jack" wrote:
| Many XP Help file screens display the characters "XOX" instead of useful
| infomation, and clicking Related Links gives "Cannot display the page"
| message.
W
Will Denny
Hi
Did you install Visual Studio 6?
"Help Files Are Filled with "XOX" and "XOX XOX" After You Install Visual
Studio 6.0"
http://support.microsoft.com/default.aspx?scid=kb;en-us;306741
--
Will Denny
MS MVP Windows Shell/User
Please reply to the News Groups
Did you install Visual Studio 6?
"Help Files Are Filled with "XOX" and "XOX XOX" After You Install Visual
Studio 6.0"
http://support.microsoft.com/default.aspx?scid=kb;en-us;306741
--
Will Denny
MS MVP Windows Shell/User
Please reply to the News Groups
G
Guest
WINVER shows 5.1 Build 2600...
G
Guest
No Visual Studio installed (at least, I never installed it). I had found that
post in the KB.
post in the KB.
R
Ramesh, MS-MVP
There are several reasons for this problem:
Clear the Temporary Internet Files
-----------------------------------
Close all Internet Explorer windows
Type INETCPL.CPL in Start, Run dialog
Click the Delete Files button
Select Delete all offline content and click OK
Click OK to close the dialog
Clear the contents of the TEMP folder
---------------------------------------
Type %TEMP% in Start, Run dialog
Select all files in the Temp folder and delete them
See also: http://www.winxptutor.com/helpctrscripting.htm
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
Clear the Temporary Internet Files
-----------------------------------
Close all Internet Explorer windows
Type INETCPL.CPL in Start, Run dialog
Click the Delete Files button
Select Delete all offline content and click OK
Click OK to close the dialog
Clear the contents of the TEMP folder
---------------------------------------
Type %TEMP% in Start, Run dialog
Select all files in the Temp folder and delete them
See also: http://www.winxptutor.com/helpctrscripting.htm
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
T
Ted Zieglar
With all due respect to Ramesh and all the other MVPs who have worked on this, unfortunately there is no guaranteed way out of this problem.
Many solutions have been published on the web and each appears to help /some/ users, but there is no solution or set of solutions that works for all or even most users.
I have had this problem myself on two separate occasions. The first time I solved it by temporarily relocating TIF. That didn't help the second time it happened. I fixed the problem then by resetting the security options for the My Computer zone.
It would be helpful if we understood the underlying cause(s) of this problem - that's the beginning of a workable solution for all (or hopefully most) users.
Ted Zieglar
Many solutions have been published on the web and each appears to help /some/ users, but there is no solution or set of solutions that works for all or even most users.
I have had this problem myself on two separate occasions. The first time I solved it by temporarily relocating TIF. That didn't help the second time it happened. I fixed the problem then by resetting the security options for the My Computer zone.
It would be helpful if we understood the underlying cause(s) of this problem - that's the beginning of a workable solution for all (or hopefully most) users.
Ted Zieglar
G
Guest
Well, I deleted all those Internet and other temp files, then opened Help to
"What's New?" and saw "XOX brims with new features, ..." so I guess that
didn't work. Will check out the winxptutor ref.
"What's New?" and saw "XOX brims with new features, ..." so I guess that
didn't work. Will check out the winxptutor ref.
R
Ramesh, MS-MVP
Ted,
Yes. That's another possibility, and if you see my response above, I've
included a link to my WinXPTutor.com page which explains how to relax the
local zone security settings.
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
With all due respect to Ramesh and all the other MVPs who have worked on
this, unfortunately there is no guaranteed way out of this problem.
Many solutions have been published on the web and each appears to help
/some/ users, but there is no solution or set of solutions that works for
all or even most users.
I have had this problem myself on two separate occasions. The first time I
solved it by temporarily relocating TIF. That didn't help the second time it
happened. I fixed the problem then by resetting the security options for the
My Computer zone.
It would be helpful if we understood the underlying cause(s) of this
problem - that's the beginning of a workable solution for all (or hopefully
most) users.
Ted Zieglar
Yes. That's another possibility, and if you see my response above, I've
included a link to my WinXPTutor.com page which explains how to relax the
local zone security settings.
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
With all due respect to Ramesh and all the other MVPs who have worked on
this, unfortunately there is no guaranteed way out of this problem.
Many solutions have been published on the web and each appears to help
/some/ users, but there is no solution or set of solutions that works for
all or even most users.
I have had this problem myself on two separate occasions. The first time I
solved it by temporarily relocating TIF. That didn't help the second time it
happened. I fixed the problem then by resetting the security options for the
My Computer zone.
It would be helpful if we understood the underlying cause(s) of this
problem - that's the beginning of a workable solution for all (or hopefully
most) users.
Ted Zieglar
G
Guest
Okay, I checked those Registry settings Ramesh pointed to in winxptutor.com.
The Zone 0 setting for 1400 were already set to 0. Anyone have any other
ideas?
The Zone 0 setting for 1400 were already set to 0. Anyone have any other
ideas?
R
Ramesh, MS-MVP
Ted Zieglar posted this long back:
<quote>
And here is what finally solved my problem:
Move TIF somewhere else; let XP log you out; log back in; move TIF back to
where it was originally; let XP log you out; and log back in. Voila! Why
this works I have no idea. It just works.
I'm still left with the minor annoyance that H & S doesn't think I'm
connected to the internet. The home page says "When you are connected to the
Internet, this area will display links to timely help and support
information...etc." That's no big deal, really, because I can still connect
to the MSKB and Windows Update through H & S. In fact there are two MSKB
articles that describe this problem, but both refer to DSL connections and I
have cable.
For now, I'm happy I have the Help and Support Center back. Thanks for
reading. Hopefully this will help someone else.
</quote>
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
<quote>
And here is what finally solved my problem:
Move TIF somewhere else; let XP log you out; log back in; move TIF back to
where it was originally; let XP log you out; and log back in. Voila! Why
this works I have no idea. It just works.
I'm still left with the minor annoyance that H & S doesn't think I'm
connected to the internet. The home page says "When you are connected to the
Internet, this area will display links to timely help and support
information...etc." That's no big deal, really, because I can still connect
to the MSKB and Windows Update through H & S. In fact there are two MSKB
articles that describe this problem, but both refer to DSL connections and I
have cable.
For now, I'm happy I have the Help and Support Center back. Thanks for
reading. Hopefully this will help someone else.
</quote>
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
G
Guest
Sorry to be dense, but I don't know what TIF is. I also am on a single-user
system and don't log in to XP. Would you please give me a little guidance
here?
Thanks,
--Jack
system and don't log in to XP. Would you please give me a little guidance
here?
Thanks,
--Jack
T
Ted Zieglar
TIF is Temporary Internet Files.
All users - even a single user - log in with Windows XP because that's how
the operating system works. If a Windows XP computer only has one user and
that user's account is not password-protected, the operating system
automatically logs you in.
You, my friend, need to password-protect your account.
All users - even a single user - log in with Windows XP because that's how
the operating system works. If a Windows XP computer only has one user and
that user's account is not password-protected, the operating system
automatically logs you in.
You, my friend, need to password-protect your account.
G
Guest
Thanks for the advice, Ted. I'll consider a PW, even though the only other
person with access to my system is a very computer-phobic spouse.
I tried moving the TIF files; still get the XOX notation in Help. Maybe I'll
have to wait for the new and (hopefully) improved Windows next year(?).
--Jack
person with access to my system is a very computer-phobic spouse.
I tried moving the TIF files; still get the XOX notation in Help. Maybe I'll
have to wait for the new and (hopefully) improved Windows next year(?).
--Jack
T
Ted Zieglar
The password is not for protection against your "computer-phobic" spouse.
It's to help protect you from malicious software that may somehow, despite
your best efforts, find its way onto your computer. The password is one more
hurdle to surmount if a virus or spyware wants to cause havoc on your
computer.
As I mentioned, Ramesh and many others have worked hard to develop solutions
to the 'XOX problem'. And these solutions have worked for many people in
various circumstances. But there doesn't seem to be a sure fix or set of
fixes (or workarounds) that work for most people most of the time.
IMHO, something is fundamentally broken in Help and Support, which is a pity
since Microsoft obviously invested a great deal of effort to make H & S an
informative, helpful tool. And it is a very useful tool...until it breaks.
It's to help protect you from malicious software that may somehow, despite
your best efforts, find its way onto your computer. The password is one more
hurdle to surmount if a virus or spyware wants to cause havoc on your
computer.
As I mentioned, Ramesh and many others have worked hard to develop solutions
to the 'XOX problem'. And these solutions have worked for many people in
various circumstances. But there doesn't seem to be a sure fix or set of
fixes (or workarounds) that work for most people most of the time.
IMHO, something is fundamentally broken in Help and Support, which is a pity
since Microsoft obviously invested a great deal of effort to make H & S an
informative, helpful tool. And it is a very useful tool...until it breaks.
G
Guest
Ted,
Thanks for your explanation on the need for a password; I will set one up
today.
I found a few more things to try, in another Internet posting (files
ntshared.chm, ntdet.chm, hh.dat, etc.), but still no luck. I'd have to agree
there is something basically broken in H&S, but I have to move on to other
work now. With all the links I found in the past week, surely MS is aware of
this glitch by now (although I sure couldn't find an applicable reference in
the KB.
Thanks again to you and all who offered suggestions.
--Jack
Thanks for your explanation on the need for a password; I will set one up
today.
I found a few more things to try, in another Internet posting (files
ntshared.chm, ntdet.chm, hh.dat, etc.), but still no luck. I'd have to agree
there is something basically broken in H&S, but I have to move on to other
work now. With all the links I found in the past week, surely MS is aware of
this glitch by now (although I sure couldn't find an applicable reference in
the KB.
Thanks again to you and all who offered suggestions.
--Jack
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