Xerox Phaser 5500N printer jams every morning

[Speilman_54]

I have a Xerox Phaser 5500N printer that will have multiple jams every
morning. However once it will go through about 15 pages, and it looks
like it's warmed up, it will print normally througought the day. The
printer is out of warranty, and I have had a printer tech come in and
service it, however all he seemed to do is change the rollers on all
the trays. Has anyone come accross this or know what I can do that
could fix this issue.

The supplies are as follows:
Color Status: Black 60%
Fuser: Life Remaining 72%
Drum: Life Remaining 30%

 

[Andre]

Sounds like a bad fuser to me....
If replacing the fuser does not fix the issue then maybe check the idler
rollers bearings in door ­­"A"
sometimes toner gets in there and make the rollers harder to turn and also
causes noise. I have
also seen the bracket for the fuser exit sensor being crooked and causing
false jams...

Andre.

 

[Arthur Entlich]

Sounds like a gentleman who knows his Xerox Phaser printers, nice to see
such decisive information, hope it helps the OP.


Art

 

[Speilman_54]

Thanks for all the input so far on this topic.
I had thought it might be the fuser as well. And what Andre is saying
about the fuser might be right on, however the fuser life is saying it
has 72% left, and the maintenance kit sits around $440 +change, so
would hate to spend that cash if that isn't problem. But it might be
looking like I have no option.

 

[Speilman_54]

Just a side note, as I have missed a bunch of posts here over the
weekend, but the Art had asked where the jam occurs. The jam is
occuring after it prints the first page of the job and on the second
page it jams when it is in the fuser, and you have to use the manual
jam release to feed out the paper. Also does anyone know if it is a
fuser oil issue if it's at all possible to fix that without buying the
maint-kit?

 

[Arthur Entlich]

Just to be clear, are you saying the first page goes through OK
completely, and the second sheet jams in the fuser section, or that the
second page starts printing and then the jam occurs to the first page
within the fuser section?

OK, I just looked up this model and it is a wide tablet (11" wide x 17"
long) black and white laser printer which is quite fast.

# Print speed: up to 50 ppm 2-sided: up to 50 ipm
# First page out: 3 seconds (ready mode); 7 seconds (standby mode)

Looking at these specs, can you test with a stopwatch how long it takes
for the first sheet to come out of the printer first thing in the
morning. I assume it is going into stand-by mode when it is left to
"sleep" overnight, so it should be taking at least 7 seconds for the
first sheet coming out.

What does the jammed sheet look like? Is it half fused, is the paper
burned at all, or is it crunched up or bent in any way? It might be
that some timing is out, or something is obstructing the paper path
somewhat (a chunk of torn paper, some melted toner build up, etc.).


Is it a 11 x 17" sheet jamming or a smaller page?

Art

 

[Speilman_54]

The first page is printed fine and goes through the second page where
the jam is occurings has gone past the drum and is half printed on and
it is jaming about 1/4" into the fuser.

However this morningI sent a job and I had Door "A" open and was
tinkering with the door having it manually warm up then I would release
the door and it would stop, then close and let it warm up, I did this a
couple times all before the job would start. Then I closed the door
completely and it seemed to print both pages of the job no problem. So
to me it looks like it's a issue with the fuser not warming up
properly. I would assume a maint-kit with the new fuser should fix
that. Can anyone confirm this.

 

[Tony]

It seems you have been given good advice, and your technique appears to confirm
it. I would now fit the kit or just the fuser if you prefer.
Fusers can fail at less than their anticipated life, some manufacturers will
give you a rebate on a fuser that does not get close to 100%, worth a try.
Tony

 

[Arthur Entlich]

Most laser printer fusers are made up of a hollow aluminum cylinder in
which is a quarts glass heat lamp. I'm not sure, but I don't think that
they tend to slowly lower heat from aging. More often, the lamp just
will fail, as the filament should blow out.

I'm suspecting your issue is an electronic or thermostatic case, where
either there is not adequate feedback to the printer or vice versa, or
the circuit is not being fully providing the power required to heat it
rapidly. So, it could be a sensor or another circuit that isn't doing
its job. If the fuser kit will resolve this or not, is up in the air.

Art

 

[Speilman_54]

I have replaced the fuser kit, hoping to solve my issues with this
printer, but it hasn't solved my problem. The exact same scenario is
occuring where the first page of the job prints, and whethere there is
a second page or not, it will jam right after as the next page is
stopped in the fuser, and is half printed.

 

[=?iso-8859-1?Q?mark=5Fdigital=A9?=]

I have replaced the fuser kit, hoping to solve my issues with this
printer, but it hasn't solved my problem. The exact same scenario is
occuring where the first page of the job prints, and whethere there is
a second page or not, it will jam right after as the next page is
stopped in the fuser, and is half printed.
_____________________________________________________

Send a print job through with nothing to print. See what happens.

mark_

 

[Arthur Entlich]

What exactly does the fuser kit provide? Is it a new fuser unit, or
just some new fuser oil, or what?

It is certainly possible something in the paper transport is at fault,
maybe some lever which moves after the first sheet in, and is
blocking/jamming the next page.

This is getting out of my depth of knowledge. Without seeing the
printer, I'm guessing at this point.

Art

 

[Arthur Entlich]

That's a good suggestion!

Art

 

[=?iso-8859-1?Q?mark=5Fdigital=A9?=]

That's a good suggestion!

Art

He should have got back to us by now. He's either got it figured out or he
tossed it out the window LOL

 

[Speilman_54]

I've been away for a couple days but the issue does still remain.
However I will try running a blank print job through and see what
happens. I will just need to let it sit for a couple hours and give
you the results. As it is a production machine and is working at the
moment as it's gone throught it's "morning Jam" I don't know if I can
take it down this afternoon. I will post back whether it is solved or
not though.