"my customers have been unwillingly landed"
It seems you have done your customers a disservice.
You should be helping them locate options that meet their needs.
They could return the computers and purchase another with Windows XP.
If they purchased retail vista, they can return it, easy within 45
days in North America, other regions may be different.
"The simple fact is, people are buying computers, unaware..."
Why are they unaware?
Are they new computer users in which case it does not usually matter?
Or have they purchased without even asking the most basic questions
customers ask when purchasing any type of products?
"to be basically wrong."
True ONLY if you stop looking after seeing the defaults.
But shopping for products, any products, should not stop there if the
listed features do not match the customers needs.
"isn't there at all for home users"
Go to Dell and search for Windows XP.
Very quickly and easily you locate computers with windows XP.
The options are there and easy to find for all users.
If your model does not appear to be available, call, similar as you
would for any product when you want it a certain way.
Why stop looking after seeing the defaults?
Is that how you shop for other items in the price range you spend on
computers?
"...then finding they're having to either..."
When you limit the options to two ignoring the other options, no
surprise you see choice.
However the choices are still there and east to locate.
"with 512mb RAM"
and that is still seen with low end computers, similarly as when
windows XP was released 6 years ago.
If your customer had researched a little, it would have been
discovered that 512 MB is insufficient for most with windows Vista.
If these are your customers why are they purchasing inadequate
systems?
Are you not helping your customers?
Or are they not asking until after the purchase?
At the release of windows XP, some bought computers with inadequate
RAM.
Many wished they had stayed with the previous operating system when
the better fix is to purchase hardware that meets the production
needs, and not ignoring cost by getting the cheapest.
If a consumer wants a product a certain way, they need to look for it.
Just like any type of product, the more particular you are in what you
get, the more you need to look.
Many are first time computer buyers and the version of Windows is
largely irrelevant since no matter what they need to learn.
For the more experienced, they need to research just like any other
product purchase.
The choices are there and they are easy to find.
I would have searched for the other options easily available to get
what I want.
What many already do with most types of products when deciding on what
to purchase.
--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org