wow

[Guest]

I agree that first and foremost my job is to keep the system up and running.
However here, if that means that I need to sit and review with a call center
rep how to total a column in Excel, then the next call is to assist another
user with a network connectivity issue, and the next is figuring out why a
crystal report that hits a view written against an oracle table and pulls
data from a sql database and compares the two blewup, then that is what I do.
All day long every day. The next day I could be pulling cable through
cubicles. The next day I could be analyizing the outage management system to
see why it went wonky.

We manage to do all this with a great deal of grace and humor and without
treating our end users as the enemy. As I said, if not for them I would be
unemployed.

 

[Curt Christianson]

Although it sounds as if you have some interesting and varied days at work,
are you aware you are posting to a Microsoft peer support group dealing with
Windows XP issues? Just asking, as it seems as though your post was not in
response to some other post.

--
HTH,
Curt

Windows Support Center
www.aumha.org
Practically Nerded,...
http://dundats.mvps.org/Index.htm

|I agree that first and foremost my job is to keep the system up and
running.
| However here, if that means that I need to sit and review with a call
center
| rep how to total a column in Excel, then the next call is to assist
another
| user with a network connectivity issue, and the next is figuring out why a
| crystal report that hits a view written against an oracle table and pulls
| data from a sql database and compares the two blewup, then that is what I
do.
| All day long every day. The next day I could be pulling cable through
| cubicles. The next day I could be analyizing the outage management system
to
| see why it went wonky.
|
| We manage to do all this with a great deal of grace and humor and without
| treating our end users as the enemy. As I said, if not for them I would be
| unemployed.

 

[Curt Christianson]

I see that you were posting in a thread regarding I.T. departments--perhaps
your post just got misplaced.

--
HTH,
Curt

Windows Support Center
www.aumha.org
Practically Nerded,...
http://dundats.mvps.org/Index.htm

|I agree that first and foremost my job is to keep the system up and
running.
| However here, if that means that I need to sit and review with a call
center
| rep how to total a column in Excel, then the next call is to assist
another
| user with a network connectivity issue, and the next is figuring out why a
| crystal report that hits a view written against an oracle table and pulls
| data from a sql database and compares the two blewup, then that is what I
do.
| All day long every day. The next day I could be pulling cable through
| cubicles. The next day I could be analyizing the outage management system
to
| see why it went wonky.
|
| We manage to do all this with a great deal of grace and humor and without
| treating our end users as the enemy. As I said, if not for them I would be
| unemployed.

 

[Uncle Grumpy]

I see that you were posting in a thread regarding I.T. departments--perhaps
your post just got misplaced.

By the OP... not by software.

File it away under "OP ****up".

 

[Guest]

somehow I'd timed out, typed a response and in all the logging in etc I
thought this one had just gotten poof. Sorry it ended up orphaned and
confusing out here.