Would like some advice about apply KB324446

[Guest]

Hello,

I would like to apply the hotfix discussed at
http://support.microsoft.com/kb/324446/en-us - "Terminal Server and connected
Terminal Services clients pause when a Terminal Services client logs on or
logs off" - as we are experiencing those exact issues with our Citrix server.

However, part of the process refers me to KB811392 -
(http://support.microsoft.com/kb/811392/) "Obtain the Dskcache.exe Tool to
Configure the "Power Protected" Write Cache Option", when I try to use the
dskcache.exe and instructed I encounter one of the errors listed on the KB
which basically tells me that I will not be able to configure the Power
Protected Write Cache option on that drive.

But I would really like to apply the original hotfix.

What I am really wanteing to ask is do you think I could apply the hotfix
and make the registry changes without configuring the Power Protected Write
Cache option?

Any advice or thoughts from people would be much appreciated.

Thanks in advance,

Christian

 

[Dave Patrick]

I'd call product support to see what they say. The call is free.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hello,
|
| I would like to apply the hotfix discussed at
| http://support.microsoft.com/kb/324446/en-us - "Terminal Server and
connected
| Terminal Services clients pause when a Terminal Services client logs on or
| logs off" - as we are experiencing those exact issues with our Citrix
server.
|
| However, part of the process refers me to KB811392 -
| (http://support.microsoft.com/kb/811392/) "Obtain the Dskcache.exe Tool to
| Configure the "Power Protected" Write Cache Option", when I try to use the
| dskcache.exe and instructed I encounter one of the errors listed on the KB
| which basically tells me that I will not be able to configure the Power
| Protected Write Cache option on that drive.
|
| But I would really like to apply the original hotfix.
|
| What I am really wanteing to ask is do you think I could apply the hotfix
| and make the registry changes without configuring the Power Protected
Write
| Cache option?
|
| Any advice or thoughts from people would be much appreciated.
|
| Thanks in advance,
|
| Christian
|

 

[Guest]

Where would I find the freephone product support number? the information I
find on http://support.microsoft.com/contactus/?ws=support give an 0870
number and going through the links to a more specific section talk about
paid-for support calls.

Sorry if I'm being a bit blind.

Christian

 

[Dave Patrick]

I'd call one of these numbers, give them the hotfix article ID and the
charges will be waived.

http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=98927&gprid=241524

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Where would I find the freephone product support number? the information I
| find on http://support.microsoft.com/contactus/?ws=support give an 0870
| number and going through the links to a more specific section talk about
| paid-for support calls.
|
| Sorry if I'm being a bit blind.
|
| Christian