Works 8 stops working

[Guest]

I have a new emachine, came with Vista & Works 8 preloaded. My printer is an
HP Deskjet F380. Works Word Processor works fine, but data base & spread
sheets both stop when I click on page set up or print. An error screen says
Works 8 has stopped working. I have Works 8 on CD so I uninstalled Works and
then installed it from my Microsoft disk. Same problem. Then I reinstalled
Vista, (which completely removed all the pre-loaded software) and then
installed Works 8 and same problem. If I set Microsoft XPS Document Writer
as the default printer, I can run page set up but I can't print. What's the
deal?

 

[Michael Solomon]

I have a new emachine, came with Vista & Works 8 preloaded. My
printer is an HP Deskjet F380. Works Word Processor works fine, but
data base & spread sheets both stop when I click on page set up or
print. An error screen says Works 8 has stopped working. I have
Works 8 on CD so I uninstalled Works and then installed it from my
Microsoft disk. Same problem. Then I reinstalled Vista, (which
completely removed all the pre-loaded software) and then installed
Works 8 and same problem. If I set Microsoft XPS Document Writer as
the default printer, I can run page set up but I can't print. What's
the deal?

It sounds like a printer driver issue and until recently, a lot of HP
printers only supported very basic functions, if any, in Vista. Have you
downloaded and installed the latest "Full Feature" drivers from HP for your
printer? Here's a link:
http://tinyurl.com/yoy4w6

 

[Guest]

I tried the new download from HP. It provided all features to work for
printer, but I still could not print Works data or spread sheet. I'll look
at the link you provided, thanks.

 

[Michael Solomon]

That link is to the HP site and will likely show you the drivers you've
already downloaded unless you downloaded before March 16.

If these are the same drivers, then you need to take this question to the
Works newsgroup.

 

[Guest]

Thanks Michael. Yes, this is the same site I downloaded from.

 

[Hugh Wyn Griffith]

What you might try is to open the Properties for that printer and find
the TAB that includes Spooling: change it to Print Direct to Printer.

I've come across a number of people having problems in printing where
turning off the spooler was an effective workaround.

Something else: if you have Adobe Reader prior to AR8 installed,
uninstall that and see if it makes any difference.

No guarantees -- just eliminatiing.

Good lcuk!

 

[Hugh Wyn Griffith]

go to install new printer and setup HP deskJet 500 C

Yes I've seen references to this -- HP have a matrix of which older
drivers to try for which newer printers.

But the two things I mentioned are both things that colleagues have
encountered that have stopped printing so IMO worth trying.