Client OS: Win XP SP2
OS for Server with Microsoft Exchange: Win 2003 SP1
Outlook 2003 SP2
I can uncheck the "work offline" setting at the bottom right of the Outlook window, but Outlook reverts back to the offline mode after a reboot. Closing and re-opening Outlook does not cause it to lose the "work offline" setting, only a reboot causes it to lose the setting. We would prefer if Outlook would remember this setting so that it will automatically connect to the server and retrieve e-mail when Outlook is launched.
I went to the control panel and opened double clicked the mail icon. I set clicked on the user's mail profile and selected "Change." I clicked the "more settings" button and made sure that the mail profile is set to "automatically detect connection state." Curiously enough, if I set the mail profile to "manually control connection state" and then choose "Connect with the network" as the default, the computer also loses this setting after a reboot -- reverting back to "automatically detect connection state."
I tried uninstalling Microsoft Office, deleting the mail profile, deleting both Outlook folders inside the Windows user profile for this user, restarting and then reinstalling MS Office.
I also uninstalled a program called Viewmail, which forwards Voicemails to the Outlook inbox. Viewmail also shows up in the Mail control panel, and I removed it from that location as well. Somehow Viewmail reappeared in the Mail Control panel in Windows after restarting.
I have been concentrating my troubleshooting on the client side; I am beginning to think, however, there is a problem for this user in Exchange or on the server side, or that Viewmail is playing a role.
OS for Server with Microsoft Exchange: Win 2003 SP1
Outlook 2003 SP2
I can uncheck the "work offline" setting at the bottom right of the Outlook window, but Outlook reverts back to the offline mode after a reboot. Closing and re-opening Outlook does not cause it to lose the "work offline" setting, only a reboot causes it to lose the setting. We would prefer if Outlook would remember this setting so that it will automatically connect to the server and retrieve e-mail when Outlook is launched.
I went to the control panel and opened double clicked the mail icon. I set clicked on the user's mail profile and selected "Change." I clicked the "more settings" button and made sure that the mail profile is set to "automatically detect connection state." Curiously enough, if I set the mail profile to "manually control connection state" and then choose "Connect with the network" as the default, the computer also loses this setting after a reboot -- reverting back to "automatically detect connection state."
I tried uninstalling Microsoft Office, deleting the mail profile, deleting both Outlook folders inside the Windows user profile for this user, restarting and then reinstalling MS Office.
I also uninstalled a program called Viewmail, which forwards Voicemails to the Outlook inbox. Viewmail also shows up in the Mail control panel, and I removed it from that location as well. Somehow Viewmail reappeared in the Mail Control panel in Windows after restarting.
I have been concentrating my troubleshooting on the client side; I am beginning to think, however, there is a problem for this user in Exchange or on the server side, or that Viewmail is playing a role.