word has stopped working

  • Thread starter Thread starter Ron B
  • Start date Start date
R

Ron B

I am running MS Office Home & Student 2007, & Vista. When I use MS Word I
lose the ability to use the mouse within the document window - I can't use
the mouse to select text for example or to use the scroll bars, or move
around the document in any way, but I can still use it to access the "ribbon"
options.
I've seen comments about an HP Printer driver being the problem but I don't
have an HP Printer installed but an Epson R340.
I've tried clicking on the Office Button to set the "Download a file . . .
"option in the Trust Center but can't move around the options so can't set
that option in Word, but have done so in Excel which continues to work
perfectly.
I need to use Word extensively - anyone have any suggestions - please?
 
Ron said:
I am running MS Office Home & Student 2007, & Vista. When I use MS
Word I lose the ability to use the mouse within the document window -
I can't use the mouse to select text for example or to use the scroll
bars, or move around the document in any way, but I can still use it
to access the "ribbon" options.
I've seen comments about an HP Printer driver being the problem but I
don't have an HP Printer installed but an Epson R340.
I've tried clicking on the Office Button to set the "Download a file
. . . "option in the Trust Center but can't move around the options
so can't set that option in Word, but have done so in Excel which
continues to work perfectly.
I need to use Word extensively - anyone have any suggestions - please?
Click to expand...

The solution for this has nothing to do with the printer driver. It's a
corrupted registry key that needs to be deleted, after which Word will
rebuild it.

See Terry Farrell's post at
http://www.pcreview.co.uk/forums/thread-3641147-2.php (and
http://www.word.mvps.org/FAQs/Customization/DataKeySettings.htm for
background info).

For Office 2007, the "version number" part of the key name that Terry
mentioned is 12.0.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
Brilliant - that works a treat, took a bit of finding but having got there it
resolved the problem - at least for now.

Many many thanks
 
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