Word 2007

[JonathanPDX]

Some of our users experience problems where the temporary Normal.dotm
template file created at the startup of Word (~$rmal.dotm) is not being
deleted when Word closes as it is supposed to. Once it is in existence, it
will not go away unless manually deleted. I have seem some as old as 9
months. These will invariably cause problems at one point or another.

We are using WorkSite (Interwoven) Document Management System add-in as well
as a few others.

Has anyone else encountered this issue?

It there a way for Word to check to see if the temporary template file
exists when it opens, and if so, delete it and create a current copy?

 

[Jay Freedman]

Hi Jonathan,

That particular file isn't a copy of the template; it's an "owner
file" that Word creates to prevent the template from being opened by
more than one user at a time. The various types of temporary files are
explained at http://support.microsoft.com/?kbid=211632.

It really should not cause any problems if the file continues to exist
when Word closes, as some other kinds of temp files can.

If you want to automate the cleanup -- not in Word but outside it --
see http://www.gmayor.com/what_to_do_when_word_crashes.htm.
--
Regards,
Jay Freedman
Microsoft Word MVP
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