Word 2007 error when saving

[Deb]

Attempting to save a Word 2002 doc as a Word 2007 docx.

I receive the following error message -
Cannot save the file.'MPD_ITMeetingAgenda20081125.docx'is not a valid short
file name (maximum eight characters, plus a three-character file extension).
Type a valid file name, and then save the file again. FYI - I was not able to
reproduce the problem in Excel 2007.
Any help is appreciated and thanks,

 

[Deb]

The user is trying to save to a network drive. (My entire organization has
not upgraded to MS 2007 yet, just IT.) We are testing our problems first and
I am the support. I will troubleshoot more with the problem since I know this
should not happen. Thank you for your assistance.

 

[Deb]

Cindy,
The user got the same error trying to save to his local drive. I also asked
him to try and save a different 2002 document in Word 2007. He gets the same
error with any document. He does not get the error if he starts from a blank
document. By the way, I am on the same network and do not have the problem.
Could there be something in his settings/preferences that are different?
Thank you for you help,

 

[Deb]

Cindy,
Sorry for the late reply. I have been on vacation and you are right the user
did not try in Safe Mode. I will ask again for him to try Safe Mode and get
back with you.
Thank you,

 

[Deb]

Cindy,
User gets same error when run in safe mode

 

[Deb]

Cindy,
Ran the diagnostic tool - Received dialog box with results of no problem -
still having the same problem with not being able to save earlier versions of
Word.
**I am finding this problem is not isolated to one user.
Thank you for all your troubleshooting!

2007 Newbie