Word 2003 cannot be used as email editor - also "no such interface supported" error

[Darren Healey]

At one time, I was able to use Word2003 as my email editor in Outlook2003.
Now I am only able to use it to create new mail messages. If I try to
forward or reply to an existing message, I get the following error:

"Microsoft Word is set to be your e-mail editor. However, Word is
unavailable, not installed, or is not the same version as Outlook. The
Outlook e-mail editor will be used instead."

I have tried doing a detect & repair, same error.

Uninstall/reinstall, same error.

Uninstalled, rebooted, deleted the "C:\Program Files\Microsoft Office" and
"C:\Program Files\Common Files\Microsoft Shared\OFFICE11" directories,
deleted the registry key "Software/Microsoft/Office" under both HKCU and
HKLM, rebooted, and reinstalled...same error.

Applied all updates from the office update web site...same error.

An interesting problem that I believe is related is when I compose a NEW
email message in Word2003, and click either the "Check Names" button on the
toolbar, or the To../Cc.. buttons and then OK, I get a dialog box stating
"No such interface supported".

I can find about 10-15 references to this same problem when doing a web
search, but I have not been able to find any solution posted. There is
nothing on microsoft's knowledge base on this.

I think my only option is to format and reinstall the system, but I wanted
to be sure there wasn't a fix out there first. Any help would be
appreciated.

 

[Cindy M -WordMVP-]

Hi Darren,

At one time, I was able to use Word2003 as my email editor in Outlook2003.
Now I am only able to use it to create new mail messages. If I try to
forward or reply to an existing message, I get the following error:

I highly recommend you ask this in an Outlook newsgroup. They generally have
a better grasp of how Outlook interfaces with Word for Email, etc. than
regulars in the Word newsgroups.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail

 

[Russ Valentine [MVP-Outlook]]

There appear to be a whole host of causes for this error message. Most have
no solution. Here are a few that do:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q284900
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q319796
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q196871
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q223934

In the most refractory of cases:
Get the Windows Installer Cleanup utility from Microsoft for your version of
Office. Then uninstall Word and run the installer cleanup utility to remove
anything that has Word in it and\or remove information from any previous
version of Microsoft Office. Reboot. Then I would re-install Word.
Reboot. Then go to Add\Remove and start to Remove Office but instead Repair
it. Reboot.

 

[Non_Sequitur]

Was having the same problem & this resolved it for me:
--------------------------------
Comment from salaciak
Date: 03/01/2004 09:08AM PST
Comment


Found this solution that works:

Create a file named Register.bat, and then place the file in the
WindowsDirectory\System32\ folder on your computer.

Add the following line to the BAT file:
for %%v in ( *.dll ) do regsvr32 /s %%v

Run the BAT file.