That's because no conversion should be required between Mac and windows,
it's been the same file format since Word 97. That said, obviously
sometimes problems arise.
Make sure the file has the .doc extension. They can send it with the
extension or you can add it manually after saving the doc to your hard
drive.
Probably the most common problem arises from how the email is encoded. If
you see something about "application/x-macbinary" when trying to open the
doc, sounds like they encoded it for Mac computers.
A Mac email program, Entourage, has this to say in Help:
About attachment encodings
When you choose an encoding format, it is helpful to understand how
Macintosh files differ from files created on other computers. Macintosh
files include additional resource information that files created on other
types of computers do not. If you are sending a data file, such as a
Microsoft Word document or Microsoft Excel spreadsheet, such resource
information may not be necessary. However, if you are sending something more
complex, such as a program, to another Macintosh computer, you must choose
an encoding format that preserves all the data.
The AppleDouble encoding format preserves the additional resource
information, and can be read by both Macintosh and other types of computers.
AppleDouble is a good choice for your default encoding format; it works most
of the time with most computers. However, if AppleDouble fails, you can
choose a different encoding format depending on the type of computer you are
sending the attachment to:
€ To send an attachment to a Macintosh computer, use BinHex, which
preserves the Macintosh resource information and data.
€ To send an attachment to a Windows-based computer, use MIME/Base 64,
which preserves the data only.
€ To send an attachment to a UNIX computer, use UUEncode, which preserves
the data only.
Try sending this explanation to your correspondent, asking them to change
their encoding. The help on any Mac email program will tell them how.
DM
I have Word 2000 SP3 [ part of Office 2000 SB ] installed.
One of my correspondents sends me documents created with "Word 10 for
macintosh".
When I try to open the document, I receive a choice of file types which my
Word 2000 can convert, but Word 10 for Macintosh is not listed.
I have downloaded all Office 2000 critical updates and all conversion that I
can find at
http://office.microsoft.com/en-us/officeupdate/CD010225831033.aspx
Please help.
Thanks.
WC
