Word 2000 SP-3 Address Lookup Crashes with Outlook 2003

[Rich B]

Please can anyone help in this problem that is consistently reproducible on
different machines.




Windows 2000 SP3

Word 2000 SP3

Outlook 2003 SP1



Single Outlook profile (set as default profile) which has a single user
mailbox that connects to an Exchange 2003 SP1 Server.



Outlook address book with the option set in the e-mail profile to show as
last name then first name = 'File As (Smith, John)'



The Outlook address book is set as default.





Create an address entry in the address book. Close Outlook.





Go to word and open the 'Envelopes and Labels' component. Click the address
book icon and watch work Crash.



Now if the address book profile is set to show as 'first name then last name'
instead of 'last name then first name' there is no problem.





Please can anyone offer a solution?



This client is a law firm and just invested in license for Outlook 2003 and
Exchange 2003. Least to say they are not happy as they refer all client by
last name.



Thanks in Advance for any help.





Richard Burnett

Director



Clarity Forms Co., Ltd.

11/14 Soi Ruam Rudee,

Wireless Road

Bangkok, 10330

t : +66 (0) 2 689 6315-6

f : +66 (0) 2 689 6317

m : +66 (0) 6806 4004

e : richard_AT_clarityforms.com

w : www.clarityforms.com

 

[Russ Valentine [MVP-Outlook]]

Apparently you are not aware that Outlook and Word versions must match.

 

[Rich B]

Can you point me to some reference to this so I can show this company?

I'm confused that it works perfectly if the address book name order is
'first name, last name' but Word crashes if the address book name order is
'last name, first name'.

Thank you,

Richard

Apparently you are not aware that Outlook and Word versions must match.
--
Russ Valentine
[MVP-Outlook]

Please can anyone help in this problem that is consistently reproducible
on different machines.




Windows 2000 SP3

Word 2000 SP3

Outlook 2003 SP1



Single Outlook profile (set as default profile) which has a single user
mailbox that connects to an Exchange 2003 SP1 Server.



Outlook address book with the option set in the e-mail profile to show as
last name then first name = 'File As (Smith, John)'



The Outlook address book is set as default.





Create an address entry in the address book. Close Outlook.





Go to word and open the 'Envelopes and Labels' component. Click the
address book icon and watch work Crash.



Now if the address book profile is set to show as 'first name then last
name' instead of 'last name then first name' there is no problem.





Please can anyone offer a solution?



This client is a law firm and just invested in license for Outlook 2003
and Exchange 2003. Least to say they are not happy as they refer all
client by last name.



Thanks in Advance for any help.





Richard Burnett

Director



Clarity Forms Co., Ltd.

11/14 Soi Ruam Rudee,

Wireless Road

Bangkok, 10330

t : +66 (0) 2 689 6315-6

f : +66 (0) 2 689 6317

m : +66 (0) 6806 4004

e : richard_AT_clarityforms.com

w : www.clarityforms.com

 

[Russ Valentine [MVP-Outlook]]

No.
--
Russ Valentine
[MVP-Outlook]

Can you point me to some reference to this so I can show this company?

I'm confused that it works perfectly if the address book name order is
'first name, last name' but Word crashes if the address book name order is
'last name, first name'.

Thank you,

Richard

Apparently you are not aware that Outlook and Word versions must match.
--
Russ Valentine
[MVP-Outlook]

Please can anyone help in this problem that is consistently reproducible
on different machines.




Windows 2000 SP3

Word 2000 SP3

Outlook 2003 SP1



Single Outlook profile (set as default profile) which has a single user
mailbox that connects to an Exchange 2003 SP1 Server.



Outlook address book with the option set in the e-mail profile to show
as last name then first name = 'File As (Smith, John)'



The Outlook address book is set as default.





Create an address entry in the address book. Close Outlook.





Go to word and open the 'Envelopes and Labels' component. Click the
address book icon and watch work Crash.



Now if the address book profile is set to show as 'first name then last
name' instead of 'last name then first name' there is no problem.





Please can anyone offer a solution?



This client is a law firm and just invested in license for Outlook 2003
and Exchange 2003. Least to say they are not happy as they refer all
client by last name.



Thanks in Advance for any help.





Richard Burnett

Director



Clarity Forms Co., Ltd.

11/14 Soi Ruam Rudee,

Wireless Road

Bangkok, 10330

t : +66 (0) 2 689 6315-6

f : +66 (0) 2 689 6317

m : +66 (0) 6806 4004

e : richard_AT_clarityforms.com

w : www.clarityforms.com

 

[Russ Valentine [MVP-Outlook]]

I don't think Microsoft has bothered to document it since it is common
knowledge.
A quick search of this group will return thousands of posts that document
that versions of Outlook and Word must match for their integration features
to function.
I doubt anyone here can repro your steps since none of us would have
incompatible versions installed.
--
Russ Valentine
[MVP-Outlook]

Can you point me to some reference to this so I can show this company?

I'm confused that it works perfectly if the address book name order is
'first name, last name' but Word crashes if the address book name order is
'last name, first name'.

Thank you,

Richard

Apparently you are not aware that Outlook and Word versions must match.
--
Russ Valentine
[MVP-Outlook]

Please can anyone help in this problem that is consistently reproducible
on different machines.




Windows 2000 SP3

Word 2000 SP3

Outlook 2003 SP1



Single Outlook profile (set as default profile) which has a single user
mailbox that connects to an Exchange 2003 SP1 Server.



Outlook address book with the option set in the e-mail profile to show
as last name then first name = 'File As (Smith, John)'



The Outlook address book is set as default.





Create an address entry in the address book. Close Outlook.





Go to word and open the 'Envelopes and Labels' component. Click the
address book icon and watch work Crash.



Now if the address book profile is set to show as 'first name then last
name' instead of 'last name then first name' there is no problem.





Please can anyone offer a solution?



This client is a law firm and just invested in license for Outlook 2003
and Exchange 2003. Least to say they are not happy as they refer all
client by last name.



Thanks in Advance for any help.





Richard Burnett

Director



Clarity Forms Co., Ltd.

11/14 Soi Ruam Rudee,

Wireless Road

Bangkok, 10330

t : +66 (0) 2 689 6315-6

f : +66 (0) 2 689 6317

m : +66 (0) 6806 4004

e : richard_AT_clarityforms.com

w : www.clarityforms.com

 

[Rich B]

Hi Russ and the group,

I've recreated the problem in a complete fresh install. Don't even need the
exchange server. Just Word 2000 SP3 and Outlook 2003 (/SP1 optional)...
Fails every time if address book name order is last then first.

A bug in the product. What's the next step? Can MS fix it or what do i tell
my client who needs this feature? you just need to spend $15,000 to upgrade
your MS Word.

Any thoughts anyone?

Richard

I don't think Microsoft has bothered to document it since it is common
knowledge.
A quick search of this group will return thousands of posts that document
that versions of Outlook and Word must match for their integration
features to function.
I doubt anyone here can repro your steps since none of us would have
incompatible versions installed.
--
Russ Valentine
[MVP-Outlook]

Can you point me to some reference to this so I can show this company?

I'm confused that it works perfectly if the address book name order is
'first name, last name' but Word crashes if the address book name order
is 'last name, first name'.

Thank you,

Richard

Apparently you are not aware that Outlook and Word versions must match.
--
Russ Valentine
[MVP-Outlook]


Please can anyone help in this problem that is consistently
reproducible on different machines.




Windows 2000 SP3

Word 2000 SP3

Outlook 2003 SP1



Single Outlook profile (set as default profile) which has a single user
mailbox that connects to an Exchange 2003 SP1 Server.



Outlook address book with the option set in the e-mail profile to show
as last name then first name = 'File As (Smith, John)'



The Outlook address book is set as default.





Create an address entry in the address book. Close Outlook.





Go to word and open the 'Envelopes and Labels' component. Click the
address book icon and watch work Crash.



Now if the address book profile is set to show as 'first name then last
name' instead of 'last name then first name' there is no problem.





Please can anyone offer a solution?



This client is a law firm and just invested in license for Outlook 2003
and Exchange 2003. Least to say they are not happy as they refer all
client by last name.



Thanks in Advance for any help.





Richard Burnett

Director



Clarity Forms Co., Ltd.

11/14 Soi Ruam Rudee,

Wireless Road

Bangkok, 10330

t : +66 (0) 2 689 6315-6

f : +66 (0) 2 689 6317

m : +66 (0) 6806 4004

e : richard_AT_clarityforms.com

w : www.clarityforms.com

 

[Russ Valentine [MVP-Outlook]]

Who advised them to upgrade Outlook without upgrading Word?
I don't really have any way to troubleshoot this because I have no
mismatched versions and I doubt Microsoft will address it because they never
intended for users who rely on integration features to use mismatched
versions.
This is really an odd error that I've never seen before. Any details on the
crash?
--
Russ Valentine
[MVP-Outlook]

Hi Russ and the group,

I've recreated the problem in a complete fresh install. Don't even need
the
exchange server. Just Word 2000 SP3 and Outlook 2003 (/SP1 optional)...
Fails every time if address book name order is last then first.

A bug in the product. What's the next step? Can MS fix it or what do i
tell
my client who needs this feature? you just need to spend $15,000 to
upgrade
your MS Word.

Any thoughts anyone?

Richard

I don't think Microsoft has bothered to document it since it is common
knowledge.
A quick search of this group will return thousands of posts that document
that versions of Outlook and Word must match for their integration
features to function.
I doubt anyone here can repro your steps since none of us would have
incompatible versions installed.
--
Russ Valentine
[MVP-Outlook]

Can you point me to some reference to this so I can show this company?

I'm confused that it works perfectly if the address book name order is
'first name, last name' but Word crashes if the address book name order
is 'last name, first name'.

Thank you,

Richard



Apparently you are not aware that Outlook and Word versions must match.
--
Russ Valentine
[MVP-Outlook]


Please can anyone help in this problem that is consistently
reproducible on different machines.




Windows 2000 SP3

Word 2000 SP3

Outlook 2003 SP1



Single Outlook profile (set as default profile) which has a single
user mailbox that connects to an Exchange 2003 SP1 Server.



Outlook address book with the option set in the e-mail profile to show
as last name then first name = 'File As (Smith, John)'



The Outlook address book is set as default.





Create an address entry in the address book. Close Outlook.





Go to word and open the 'Envelopes and Labels' component. Click the
address book icon and watch work Crash.



Now if the address book profile is set to show as 'first name then
last name' instead of 'last name then first name' there is no problem.





Please can anyone offer a solution?



This client is a law firm and just invested in license for Outlook
2003 and Exchange 2003. Least to say they are not happy as they refer
all client by last name.



Thanks in Advance for any help.





Richard Burnett

Director



Clarity Forms Co., Ltd.

11/14 Soi Ruam Rudee,

Wireless Road

Bangkok, 10330

t : +66 (0) 2 689 6315-6

f : +66 (0) 2 689 6317

m : +66 (0) 6806 4004

e : richard_AT_clarityforms.com

w : www.clarityforms.com

 

[Rich B]

Hi Russ,

Who advised them to upgrade Outlook without upgrading Word?

They invested in Exchange 2003 which came with Outlook 2003 so they wished
to upgrade their desktop version of this to get some of the new features.

I don't really have any way to troubleshoot this because I have no
mismatched versions and I doubt Microsoft will address it because they
never intended for users who rely on integration features to use
mismatched versions.

I've never read this in any of their product of sales literature. If they
don't state this clearly how is one meant to know?

This is really an odd error that I've never seen before. Any details on
the crash?

I agree it's an odd error. Word just disappears. bombs out with no
indication of specific error location.


Thank you,

Richard

Who advised them to upgrade Outlook without upgrading Word?
I don't really have any way to troubleshoot this because I have no
mismatched versions and I doubt Microsoft will address it because they
never intended for users who rely on integration features to use
mismatched versions.
This is really an odd error that I've never seen before. Any details on
the crash?
--
Russ Valentine
[MVP-Outlook]

Hi Russ and the group,

I've recreated the problem in a complete fresh install. Don't even need
the
exchange server. Just Word 2000 SP3 and Outlook 2003 (/SP1 optional)...
Fails every time if address book name order is last then first.

A bug in the product. What's the next step? Can MS fix it or what do i
tell
my client who needs this feature? you just need to spend $15,000 to
upgrade
your MS Word.

Any thoughts anyone?

Richard

I don't think Microsoft has bothered to document it since it is common
knowledge.
A quick search of this group will return thousands of posts that
document that versions of Outlook and Word must match for their
integration features to function.
I doubt anyone here can repro your steps since none of us would have
incompatible versions installed.
--
Russ Valentine
[MVP-Outlook]
Can you point me to some reference to this so I can show this company?

I'm confused that it works perfectly if the address book name order is
'first name, last name' but Word crashes if the address book name order
is 'last name, first name'.

Thank you,

Richard



Apparently you are not aware that Outlook and Word versions must
match.
--
Russ Valentine
[MVP-Outlook]


Please can anyone help in this problem that is consistently
reproducible on different machines.




Windows 2000 SP3

Word 2000 SP3

Outlook 2003 SP1



Single Outlook profile (set as default profile) which has a single
user mailbox that connects to an Exchange 2003 SP1 Server.



Outlook address book with the option set in the e-mail profile to
show as last name then first name = 'File As (Smith, John)'



The Outlook address book is set as default.





Create an address entry in the address book. Close Outlook.





Go to word and open the 'Envelopes and Labels' component. Click the
address book icon and watch work Crash.



Now if the address book profile is set to show as 'first name then
last name' instead of 'last name then first name' there is no
problem.





Please can anyone offer a solution?



This client is a law firm and just invested in license for Outlook
2003 and Exchange 2003. Least to say they are not happy as they refer
all client by last name.



Thanks in Advance for any help.





Richard Burnett

Director



Clarity Forms Co., Ltd.

11/14 Soi Ruam Rudee,

Wireless Road

Bangkok, 10330

t : +66 (0) 2 689 6315-6

f : +66 (0) 2 689 6317

m : +66 (0) 6806 4004

e : richard_AT_clarityforms.com

w : www.clarityforms.com

 

[Russ Valentine [MVP-Outlook]]

We have long maintained that Microsoft should provide clear warnings of what
features will be disabled by upgrading only Outlook without the rest of the
Office Suite.
Have you tried removing and then re-adding Word's address book?
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Who advised them to upgrade Outlook without upgrading Word?

They invested in Exchange 2003 which came with Outlook 2003 so they wished
to upgrade their desktop version of this to get some of the new features.

I don't really have any way to troubleshoot this because I have no
mismatched versions and I doubt Microsoft will address it because they
never intended for users who rely on integration features to use
mismatched versions.

I've never read this in any of their product of sales literature. If they
don't state this clearly how is one meant to know?

This is really an odd error that I've never seen before. Any details on
the crash?

I agree it's an odd error. Word just disappears. bombs out with no
indication of specific error location.


Thank you,

Richard

Who advised them to upgrade Outlook without upgrading Word?
I don't really have any way to troubleshoot this because I have no
mismatched versions and I doubt Microsoft will address it because they
never intended for users who rely on integration features to use
mismatched versions.
This is really an odd error that I've never seen before. Any details on
the crash?
--
Russ Valentine
[MVP-Outlook]

Hi Russ and the group,

I've recreated the problem in a complete fresh install. Don't even need
the
exchange server. Just Word 2000 SP3 and Outlook 2003 (/SP1 optional)...
Fails every time if address book name order is last then first.

A bug in the product. What's the next step? Can MS fix it or what do i
tell
my client who needs this feature? you just need to spend $15,000 to
upgrade
your MS Word.

Any thoughts anyone?

Richard

I don't think Microsoft has bothered to document it since it is common
knowledge.
A quick search of this group will return thousands of posts that
document that versions of Outlook and Word must match for their
integration features to function.
I doubt anyone here can repro your steps since none of us would have
incompatible versions installed.
--
Russ Valentine
[MVP-Outlook]
Can you point me to some reference to this so I can show this company?

I'm confused that it works perfectly if the address book name order is
'first name, last name' but Word crashes if the address book name
order is 'last name, first name'.

Thank you,

Richard



Apparently you are not aware that Outlook and Word versions must
match.
--
Russ Valentine
[MVP-Outlook]


Please can anyone help in this problem that is consistently
reproducible on different machines.




Windows 2000 SP3

Word 2000 SP3

Outlook 2003 SP1



Single Outlook profile (set as default profile) which has a single
user mailbox that connects to an Exchange 2003 SP1 Server.



Outlook address book with the option set in the e-mail profile to
show as last name then first name = 'File As (Smith, John)'



The Outlook address book is set as default.





Create an address entry in the address book. Close Outlook.





Go to word and open the 'Envelopes and Labels' component. Click the
address book icon and watch work Crash.



Now if the address book profile is set to show as 'first name then
last name' instead of 'last name then first name' there is no
problem.





Please can anyone offer a solution?



This client is a law firm and just invested in license for Outlook
2003 and Exchange 2003. Least to say they are not happy as they
refer all client by last name.



Thanks in Advance for any help.





Richard Burnett

Director



Clarity Forms Co., Ltd.

11/14 Soi Ruam Rudee,

Wireless Road

Bangkok, 10330

t : +66 (0) 2 689 6315-6

f : +66 (0) 2 689 6317

m : +66 (0) 6806 4004

e : richard_AT_clarityforms.com

w : www.clarityforms.com