Wont load https:// (secure) web pages

[Guest]

I am having problems with a computer that will not load https:// pages. I
have tried to use Windows Update... however they use https://. I have a CD
for XP SP2 but when i install it, the internet does not work at all and then
I have to use "computer restore". (Note: all security settings are set on
default.) Could a program interfere with ALL secure connections? Any
suggestions? Thanks!

 

[jopa66]

Have you run scans for malware? Look here for a list of suggestions.
http://www.duxcw.com/faq/win/xp/secure.htm

 

[Frank Saunders, MS-MVP IE/OE]

I am having problems with a computer that will not load https:// pages. I
have tried to use Windows Update... however they use https://. I have a
CD
for XP SP2 but when i install it, the internet does not work at all and
then
I have to use "computer restore". (Note: all security settings are set on
default.) Could a program interfere with ALL secure connections? Any
suggestions? Thanks!

Secure sites: Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll
See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites
http://www.mvps.org/inetexplorer/data/jjblack.htm
HOW TO: Troubleshoot Situations Where You Cannot Connect to Secure Web Sites
by Using Internet Explorer in Windows XP
http://support.microsoft.com/?kbid=813444
"The Page Cannot Be Displayed" Error Message on a Secure Web Site
http://support.microsoft.com/?kbid=303807
How to troubleshoot problems accessing secure Web pages with Internet
Explorer 6 Service Pack 2
http://support.microsoft.com/?kbid=870700

--
Frank Saunders, MS-MVP, IE/OE
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