WON'T BOOT UP

P

PETERFST

Often, now, my XP won't boot up all of the way. Looks completly normal with
desktop and tray icons, but it will not do anything, open anything, or work
anything. Most of the time I start with F8 and choose start with last known
good configuration. System restore does not work. Have run virus scan,
chkdsk, and defragged yielding no help. How about re-installing WIN XP OP
system with the disk? Will that help? Coincidentally, I recentely downloaded
and installed SP3.
When it boots up completely, computer runs normally.
Any suggestions? Peterfst in SLC.............thanks.
 
K

Ken Blake, MVP

Often, now, my XP won't boot up all of the way.


"Often"? Just sometimes, not always? How often is "often"?

Looks completly normal with
desktop and tray icons, but it will not do anything, open anything, or work
anything. Most of the time I start with F8 and choose start with last known
good configuration. System restore does not work.


Have run virus scan,


Using *what* anti-virus program? They are far from being equally good.

Do you run anti-spyware programs? Which ones?

I can't be sure, of course, but I wouldn't be surprised if your
problem is caused by malware infection.

chkdsk, and defragged yielding no help.


Both of those are completely irrelevant to the kind of problem you
describe, and could help with it.

How about re-installing WIN XP OP
system with the disk? Will that help?


If you do a clean reinstallation of Windows, it eliminates *all*
problems unless the problems are caused by hardware failure. Hardware
problems can often be responsible for inability to boot correctly.

Moreover, in my view reinstalling Windows to try to fix a problem is
almost always a very poor choice. Reinstalling should be thought of as
a last resort, to be done only when all else fails. With a modicum of
care, it should never be necessary to reinstall Windows (XP or any
other version). I've run Windows 3.0, 3.1, WFWG 3.11, Windows 95,
Windows 98, Windows 2000, Windows XP, Windows Vista, and now Windows
7, each for the period of time before the next version came out, and
each on two or more machines here. I never reinstalled any of them,
and I have never had anything more than an occasional minor problem.

It's my belief that this mistaken notion stems from the technical
support people at many of the larger OEMs. Their solution to almost
any problem they don't quickly know the answer to is "reformat and
reinstall." That's the perfect solution for them. It gets you off the
phone quickly, it almost always works, and it doesn't require them to
do any real troubleshooting (a skill that most of them obviously don't
possess in any great degree).

But it leaves you with all the work and all the problems. You have to
restore all your data backups, you have to reinstall all your
programs, you have to reinstall all the Windows and application
updates, you have to locate and install all the needed drivers for
your system, you have to recustomize Windows and all your apps to work
the way you're comfortable with.

Besides all those things being time-consuming and troublesome, you may
have trouble with some of them: can you find all your application CDs?
Can you find all the needed installation codes? Do you have data
backups to restore? Do you even remember all the customizations and
tweaks you may have installed to make everything work the way you
like? Occasionally there are problems that are so difficult to solve
that Windows should be reinstalled cleanly. But they are few and far
between; reinstallation should not be a substitute for
troubleshooting; it should be a last resort, to be done only after all
other attempts at troubleshooting by a qualified person have failed.

And perhaps most important: if you reformat and reinstall without
finding out what caused your problem, you will very likely repeat the
behavior that caused it, and quickly find yourself back in exactly the
same situation.

If you have problems, post the details of them here; it's likely that
someone can help you and a reinstallation won't be required.
 
R

Rich Barry

You can rt click MyComputer>select Manage>System Tools>Event Viewer.
There should be information you can use there.
 
P

PETERFST

In the event viewer / application I found errors in application hang and a
few application errors. Under system I have errors in sevice control manager
and DCOM. After double clicking these items and reading the advice in the
help and supprt center, I am over my head in understanding what to do. If the
problem persists, I take my computer inta a pro.
 
P

PETERFST

Happens about every other boot up. Norton Antivirus. Thanks for the demeaning
lecture.
 
D

Daave

PETERFST said:
Often, now, my XP won't boot up all of the way. Looks completly
normal with desktop and tray icons, but it will not do anything, open
anything, or work anything. Most of the time I start with F8 and
choose start with last known good configuration. System restore does
not work. Have run virus scan, chkdsk, and defragged yielding no
help. How about re-installing WIN XP OP system with the disk? Will
that help? Coincidentally, I recentely downloaded and installed SP3.
When it boots up completely, computer runs normally.
Any suggestions? Peterfst in SLC.............thanks.

Did the poblems occur before or after installing SP3?

Programs like Norton and McAfee interfere with System Restore. There are
ways around that, but it doesn't matter at this point since System
Restore won't solve your particular problem.

What is your performance like in Safe Mode? If it improves, that's
useful information. The next qusetion then would be what's your
peformance like after having configured a Clean Boot? Instructions are
here:

http://support.microsoft.com/kb/310353

Although there's a possibility you are experiencing a hardware problem,
my first guess is a malware infection. Before I give you any other
feedback, kindly answer the following questions:

1. What is the make and model of your PC?

2. Do you have access to the appropriate Windows XP installation CD?

3. Are you running XP Home, Pro, or Media Center Edition?

4. How much RAM do you have?

5. How large is the hard drive and how much free space is on there?

6. Do you have access to another PC to download files and burn CDs?

Finally, please bookmark the following page:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

If you do have malware, I will be referring to it later.
 
P

PETERFST

Problem occured a couple of times before SP3. More often after. Have not run
in safe mode yet. Thanks for "claen boot" info, I'll check it out.
 
P

PETERFST

Clean boot worked well. Custom built PC . Intel quad core. Have XP disk. I
think I have 3 GBs of RAM. HD is 500 GB; 296 GB free. Have access to another
PC. Have bookmarked the page you requested. Will this PC always Clean boot
until I configure it otherwise?
 
P

PETERFST

OK, now I'm in a "clean boot" mode. It works very well an fast. Is there any
reason why I can't leave my computer in this boot up mode? I don't use the
icons on my taskbar tray much anyway. Is my Norton antivirus gone?
 
D

Daave

Thanks for the new info, including your specs.

We can now rule out a hardware problem. There is at least one program
(or process) that is normally configured to automatically run each time
you boot up your PC that is the culrpit. Could be malware. Could be a
legit program. Could very well be Norton (perhaps there is some
conflict). You can systematically re-enable every one of these items
until the behavior returns and therefore determine which one of these
programs/processes is the responsible culprit. One way is re-enable half
and respond accordingly. If you would like a little help, post back with
the names of all the programs and processes you have temporarily
disabled.

Yes, any onboard protection (like Norton) is probably gone for the time
being. To be as safe as possible, physically disconnect your PC from the
Internet when you are not reading or writing posts here.

This is a diagnostic mode. If you keep everything disabled, you will
lose some functionality (depending on what was disabled). But you will
also learn which programs and processes are not needed whatsoever. To
learn more, read here:

http://www.pacs-portal.co.uk/startup_content.php#THE_PROGRAMS

http://www.bleepingcomputer.com/startups/

http://www.answersthatwork.com/Tasklist_pages/tasklist.htm

Make sure you don't click on any advertisement links (for instance, the
first one has a "recommended free scan")! :)

Also, for good measure, I would download the *free* version of
MalwareBytes' Anti-Malware (MBAM), install it, update it, and run it in
Safe Mode. Here is the link:

http://www.malwarebytes.org/mbam.php

Again, with the above, don't click on any ads! Only download the actual
installation file, which should be called:

mbam-setup.exe
 
J

Jose

OK, now I'm in a "clean boot" mode. It works very well an fast. Is there any
reason why I can't leave my computer in this boot up mode? I don't use the
icons on my taskbar tray much anyway. Is my Norton antivirus gone?

The clean boot instructions disable a lot of things you may need for
your system to behave properly and be protected. As the article says:

"This can help you troubleshoot the problem."

Since all your startup items may now be disabled (depending on how
many steps were competed), it just makes sense that your system will
boot and run faster, but what are you sacrificing? Generally, the
fewer items the better, without endangering your computing
environment.

Nothing was uninstalled - just disabled, which is not the same.

Your issue seems to center around at least one of the many now
disabled items.

IMHO, it would be very shortsighted advice to think that this is a
normal configuration and run this way from now on.

I'm sure guidance in figuring out the culprit(s), putting back the
things you need and leaving out the things you don't is forthcoming.

I have only one non Microsoft Service checked (my network service) and
zero Startup items on purpose, but I know why and I did not accomplish
it using this method.

You are now ready to continue troubleshooting. Or, you could leave it
like it is, but I wouldn't.

To continue troubleshooting, please post your system information
easily and efficiently using this method.

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste
back here.

There would be some personal information (like System Name and User
Name) or whatever appears to
be only your business that you can delete from the paste.
 
K

Ken Blake, MVP

Happens about every other boot up. Norton Antivirus. Thanks for the demeaning
lecture.


It was meant to be helpful, not demeaning, but if you see it as
demeaning, that's the end of my participation in this thread.

I hope you can find someone else who is willing to help you. I won't.
 
J

Jose

Often, now, my XP won't boot up all of the way. Looks completly normal with
desktop and tray icons, but it will not do anything, open anything, or work
anything. Most of the time I start with F8 and choose start with last known
good configuration. System restore does not work. Have run virus scan,
chkdsk, and defragged yielding no help. How about re-installing WIN XP OP
system with the disk? Will that help? Coincidentally, I recentely downloaded
and installed SP3.
When it boots up completely, computer runs normally.
Any suggestions? Peterfst in SLC.............thanks.

Norton can introduce performance problems if any kind of "real time"
scanning items are enabled, and if you just installed it with default
options, they probably are.

A single scanning program is generally shortsighted since it is
unlikely that a single one (even with current definitions) knows about
everything.

Here are some respectable ones that do not install any startup items
to slow you down (these free versions):

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

These can be uninstalled later if desired.

I am very anti-shortsighted today.
 
P

PETERFST

Thanks Jose. Here is the info you requested.

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name PETER-23ADC86BF
System Manufacturer System manufacturer
System Model P5K PRO
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2405 Mhz
BIOS Version/Date American Megatrends Inc. 0806, 2/12/2008
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name PETER-23ADC86BF\Peter
Time Zone Mountain Daylight Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 2.44 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 4.84 GB
Page File C:\pagefile.sys
 
P

PETERFST

Ran Malwarebytes last night, but not in safe mode. Will do that tonight.
See my response to Rich Barry RE: event viewer errors. Thanks for help.
Also :
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name PETER-23ADC86BF
System Manufacturer System manufacturer
System Model P5K PRO
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2405 Mhz
BIOS Version/Date American Megatrends Inc. 0806, 2/12/2008
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name PETER-23ADC86BF\Peter
Time Zone Mountain Daylight Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 2.44 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 4.84 GB
Page File C:\pagefile.sys
 
J

Jose

Ran Malwarebytes last night, but not in safe mode. Will do that tonight.
See my response to Rich Barry RE: event viewer errors. Thanks for help.
Also :
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name     PETER-23ADC86BF
System Manufacturer     System manufacturer
System Model    P5K PRO
System Type     X86-based PC
Processor       x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2405 Mhz
BIOS Version/Date       American Megatrends Inc. 0806, 2/12/2008
SMBIOS Version  2.4
Windows Directory       C:\WINDOWS
System Directory        C:\WINDOWS\system32
Boot Device     \Device\HarddiskVolume2
Locale  United States
Hardware Abstraction Layer      Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name       PETER-23ADC86BF\Peter
Time Zone       Mountain Daylight Time
Total Physical Memory   4,096.00 MB
Available Physical Memory       2.44 GB
Total Virtual Memory    2.00 GB
Available Virtual Memory        1.96 GB
Page File Space 4.84 GB
Page File       C:\pagefile.sys

That is more impressive that mine.

Since you seem to have a few problems we should achieve stability
first, then troubleshoot problems.

You need to be able to boot in normal mode and you did not say exactly
what the problem was there, so we can work backwards. "Won't boot"
is a popular but vague symptom. Do you have any recollection of more
specific errors?

First backup your system registry with ERUNT:

http://www.larshederer.homepage.t-online.de/erunt/

Download Autoruns in case we want to use it later. It will let you
see startup items in places MSCONFIG does not show:

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Since you know how to "clean boot" and that seems to work pretty well,
start putting things back until your system fails to boot, then we
will know where to look. There are too many variables right now so
eliminate some.

Go back into MSCONFIG, General tab, click Normal startup which will
check all the boxes, click OK, but do NOT restart.

Click Start, Run and in the box enter:

cmd

Click OK.

This turns things back on temporarily, but we know it won't boot right
like this.

Dump the two usually suspicious startup registry keys to two separate
files, open each a text editor (notepad, wordpad) select all, copy and
then and paste the contents of hklm.txt and hkcu.txt back here. Since
not running them makes your system boot "okay", let's see what they
are.

Run these two commands from your cmd.exe window:

reg query hklm\software\microsoft\windows\currentversion\run > c:
\hklm.txt
reg query hkcu\software\microsoft\windows\currentversion\run > c:
\hkcu.txt

The two .txt files (Local Machine and Current User) should be in the C:
\ folder. That is some of what wants to run on startup and we know if
they are enabled, you have a problem.

We need to find the point where everything works okay until this
"certain" box in MSCONFIG is checked, so begin with Startup Items.

Go back into MSCONFIG, General, Selective Startup, enable everything
except Load Startup Items (those items we just looked at will not
load), click OK, now reboot and see what happens. If it still boots,
we know the problem is in the Startup Items and can figure it out.

If still no boot, uncheck other Selective Startup items one at a time
in MSCONFIG until it does boot and report back the check in the box
that makes it not boot. We can fix your other items later (System
Restore you mentioned).

Meanwhile, we will look at your posted .txt files for ideas.
 

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