G
Guest
I get one of two error codes when trying to play Netflix online movies. they
are: COOD11B1 or COOD1052. These appear within a few seconds of starting the
movie, and of course that's the end of the movie. I didn't see either of
these codes in the list of trouble codes at this page. I have spent many
hours on the phone with both Netflix and Gateway techs and the only
conclusion they can come up with is that WMP is corrupt. Both of those site's
techs have used Remote access to gain control of my computer, but to no
avail. The OS is Vista Ultimate and the computer is a Gateway FX530XV. the
video card - Nvidia 7950GT - and the sound card have had the latest driver
updates installed. At the recomendation of these techs I did a factory
restore, in which I lost everything that was in the memory, and was able to
watch two movies after the restore operation but then things went back to the
way they were and I still get the error codes. I have tried Netflix's Reset
DRM program as well as what their system billed as a WMP 11 upgrade, but
nothing has helped. I have no trouble watcing their DVDs, but apparently they
do not have any DRM codes associated with them. I have not tried any other
protected material as I listen primarily to PBS and do not subscribe to any
of Comcast's HI DEF programs. They, by the way, are my ISP after I got tired
of Bellsouth and their slow DSL connection. With the 2 online movies that I
was able to watch they were as clear as DVDs.
I would greatly appreciate any input as to what these codes mean and
what cn be done to rectify this disgusting situation. I DO NOT want to do
another factory restore especially since the last one did no good at all. Let
me thank any contributors to the solution of this problem in advance. I sure
hope that someone can come up with an idea of what will cure this malady.
Incidentlly the last tech that I was talking to at Netflix said that there
had been a couple of other incidents of this problem, not yet corrected, that
also happened to computers with Vista. Of course WMP is too deeply ingrained
in Vista to be able to do anything with it so far as I've been told. HELP
PLEASE!
are: COOD11B1 or COOD1052. These appear within a few seconds of starting the
movie, and of course that's the end of the movie. I didn't see either of
these codes in the list of trouble codes at this page. I have spent many
hours on the phone with both Netflix and Gateway techs and the only
conclusion they can come up with is that WMP is corrupt. Both of those site's
techs have used Remote access to gain control of my computer, but to no
avail. The OS is Vista Ultimate and the computer is a Gateway FX530XV. the
video card - Nvidia 7950GT - and the sound card have had the latest driver
updates installed. At the recomendation of these techs I did a factory
restore, in which I lost everything that was in the memory, and was able to
watch two movies after the restore operation but then things went back to the
way they were and I still get the error codes. I have tried Netflix's Reset
DRM program as well as what their system billed as a WMP 11 upgrade, but
nothing has helped. I have no trouble watcing their DVDs, but apparently they
do not have any DRM codes associated with them. I have not tried any other
protected material as I listen primarily to PBS and do not subscribe to any
of Comcast's HI DEF programs. They, by the way, are my ISP after I got tired
of Bellsouth and their slow DSL connection. With the 2 online movies that I
was able to watch they were as clear as DVDs.
I would greatly appreciate any input as to what these codes mean and
what cn be done to rectify this disgusting situation. I DO NOT want to do
another factory restore especially since the last one did no good at all. Let
me thank any contributors to the solution of this problem in advance. I sure
hope that someone can come up with an idea of what will cure this malady.
Incidentlly the last tech that I was talking to at Netflix said that there
had been a couple of other incidents of this problem, not yet corrected, that
also happened to computers with Vista. Of course WMP is too deeply ingrained
in Vista to be able to do anything with it so far as I've been told. HELP
PLEASE!