Wireless card stops very often to function after sleep in Windows Vista Enterprise SP1

[Kenneth]

I have some Dell laptops (d830, d620, d630) that has problems with the
wireless networkcard (Intel Wireless 4965 AGN).
Very often it stops to function after the computer has been to sleep.

I have spoken to dell and they have had issues with this before, but it has
always been resolved with this fix http://support.microsoft.com/kb/929734
which is included in SP1.

The wireless icon still apears in the bottom right corner with a red cross
over it.
When you click it it says that it's connected with limited access.
The wireless card will not apear when you run ipconfig
If you disconnect it will not connect successfully again
It seems like it manages to find all availble networks, but you can not
connect successfully to any of them.


I have tried to install this fix reagardless that I already have SP1, but
this won't install. Probley because it has already been applied.
Also tried the Regedit workaround mentioned in the KB.
I have set the power option to high preformance, but it still happends when
the computer is manual set to sleep.

Is there a solution to this problem?

 

[Barb Bowman]

see http://support.microsoft.com/default.aspx/kb/933872/en-us

also, unbind IPv6
http://digitalmediaphile.wordpress.com/ipv6-how-to-unbind-from-a-nic-in-windows-vista/

I have some Dell laptops (d830, d620, d630) that has problems with the
wireless networkcard (Intel Wireless 4965 AGN).
Very often it stops to function after the computer has been to sleep.

I have spoken to dell and they have had issues with this before, but it has
always been resolved with this fix http://support.microsoft.com/kb/929734
which is included in SP1.

The wireless icon still apears in the bottom right corner with a red cross
over it.
When you click it it says that it's connected with limited access.
The wireless card will not apear when you run ipconfig
If you disconnect it will not connect successfully again
It seems like it manages to find all availble networks, but you can not
connect successfully to any of them.


I have tried to install this fix reagardless that I already have SP1, but
this won't install. Probley because it has already been applied.
Also tried the Regedit workaround mentioned in the KB.
I have set the power option to high preformance, but it still happends when
the computer is manual set to sleep.

Is there a solution to this problem?

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[Jian-Ping Zhu [MSFT]]

Hello,

Thanks for your post as well as to Joe and Barb for the information sharing.

According to your description, my understanding is that when you waked a
Windows Vista-based computer from sleep, the wireless card on the machine
would not function correctly. You have already installed Windows Vista SP1
on your machines which includes the hotfix provided in KB929734. If there
is any misunderstanding, please let me know.

Analysis and Suggestions
===================

This issue might be a hardware compatibility issue. The wireless card might
not be correctly waked after the computer is waked from sleep.

As the hotfix has already been installed and this makes no difference, I
recommend you change the wake up computer Option for the wireless card
device so that the computer will not turn off the device when it is set to
sleep.

Please follow the below steps:

1. Open Device Manager

a. Open Control Panel.
b. Click Device Manager icon.
c. Open Network adapters and select the Wireless card device..

2. Right click the wireless card device and click Properties.

3. On Power Management tab, uncheck "Allow the computer to turn off this
device to save power."

After that please have another test and let me know the result.

Thanks again for using newsgroup and I look forward to hearing from you
soon.

Sincerely,
Neo Zhu,
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
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[Pavel A.]

Before you try other advises and change any config,
try to disable & enable the 4965 in device manager when it's not working.
Will it work normally then?

--PA

 

[John]

Be sure you have the latest Dell power management software installed too

 

[Jian-Ping Zhu [MSFT]]

Hello,

I'm wondering if the suggestion has helped or if you have any further
questions.

Please feel free to respond to the newsgroups if I can assist further.

Thanks.

Sincerely,
Neo Zhu,
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| X-Tomcat-ID: 118397450
| References: <#[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Jian-Ping Zhu [MSFT])
| Organization: Microsoft
| Date: Wed, 02 Apr 2008 10:45:08 GMT
| Subject: RE: Wireless card stops very often to function after sleep in
Windows Vista Enterprise SP1
| X-Tomcat-NG: microsoft.public.windows.vista.hardware_devices
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windows.vista.hardware_devices
| Lines: 46
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.hardware_devices:33873
| NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
|
| Hello,
|
| Thanks for your post as well as to Joe and Barb for the information
sharing.
|
| According to your description, my understanding is that when you waked a
| Windows Vista-based computer from sleep, the wireless card on the machine
| would not function correctly. You have already installed Windows Vista
SP1
| on your machines which includes the hotfix provided in KB929734. If there
| is any misunderstanding, please let me know.
|
| Analysis and Suggestions
| ===================
|
| This issue might be a hardware compatibility issue. The wireless card
might
| not be correctly waked after the computer is waked from sleep.
|
| As the hotfix has already been installed and this makes no difference, I
| recommend you change the wake up computer Option for the wireless card
| device so that the computer will not turn off the device when it is set
to
| sleep.
|
| Please follow the below steps:
|
| 1. Open Device Manager
|
| a. Open Control Panel.
| b. Click Device Manager icon.
| c. Open Network adapters and select the Wireless card device..
|
| 2. Right click the wireless card device and click Properties.
|
| 3. On Power Management tab, uncheck "Allow the computer to turn off this
| device to save power."
|
| After that please have another test and let me know the result.
|
| Thanks again for using newsgroup and I look forward to hearing from you
| soon.
|
| Sincerely,
| Neo Zhu,
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| =====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| =====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|