WinXP Pro Sp1 upgrade from WIn2000Pro USB Woes

[XCalibur]

Hello everyone new XP Pro user here. I'm using a Dell Optiplex system that
came with Windows 2000 Pro. Although it was very versatile, I upgraded my
system to Windows XP Pro (purchased a retail UPGRADE pkg). Everything is
working nicely except for my USB ports. They are 2.0 and worked perfectly
with Win2000Pro, yet since my upgrade (SP1) I haven't been able to get my
Palm Tungsten T1 to synch nor my USB Logitech mouse.

I have upgraded with all my user prefs intact, installed all recent winXPpro
updates, installed all of my drivers from my Dell Drivers & Utilities CD,
tried diagnostics (nothing wrong) even spoke to Dell customer service. Dell
personnel as well as Microsoft online both report that WinXP Pro SP1 already
contains drivers for my USB Controllers (imbedded into computer).

Intel PCI to USB Enhanced Host Controller works (enabled and using windows
drivers), USB 2.0 Root Hub (same there), yet my three USB Controller devices
(for my six ports) has the exlamation mark error (stating: The drivers for
this device are not installed. Code 28 ). Went to Intel's site drivers still
don't work, yet they worked in Win2000 (file system NTFS both).

I cannot understand and I need help as I need to back up my Palm TT and I
miss using a mouse.

 

[Guest]

Have you upgraded your bios to the latest version via Dell's website?

 

[Guest]

remove the drivers with the exclamation mark, reboot, see if they find them this time, make sure your bios is upgraded to the latest version.

 

[XCalibur]

I haven't upgraded the bios to the latest thus far. I did try removing
rollback the drivers but there is none installed as everytime I try
installing drivers it gives me a cannot install drivers error; just before
this happens it almost trys to install and stops just 2 seconds short of
beginning installation.

Iknow updating bios is tricky but I'll give it a try.
thanks for your help.

remove the drivers with the exclamation mark, reboot, see if they find

them this time, make sure your bios is upgraded to the latest version.

 

[XCalibur]

However when I tried to upgrade via a retail CD for WIndows XP Pro I lost
all use of my USB ports. I've tried updating drivers from the driver CD
supplied by Dell as well as from their website. The imbedded chipset is
Intel so I've tried installing their updated drivers and still NOT
successful. I've even updated my bios to the current version and double
checked that USB emulation and functionality is enabled in the bios, and
still NOT successful. Lastly I've tried all windows XP Pro downloads and
updates and still nothing.

I do not wish to format my drive, because I don't think my upgrade Windows
XP Pro retail CD will accomplish this without still giving me errors of
files that it couldn't copy (usbcamd.sys , usbcamd2.sys , usbui.dll ,
fsvga.sys , usbintel.sys , kbdhela3.dll , and these igfxext.exe ,
e1000.25.sys)

Say could anyone email me those files once you've successfully installed
your Windows XP Pro, please?? thanks. I'm not sure I should publicly post
that request but I cannot return my software nor get an exchange for the
same product for copyright reasons upheld by the local retailer. Furthermore
unable to sit for 1/2 hour on hold and be walked thru for another by
Microsoft via long-distance phone call; no credit card for their services.

Can anyone help me please??